How Support Reps Can Handle Failed Deliveries
lateshipment
FEBRUARY 26, 2022
Running an e-commerce business is tough. Rather than just acquiring a customer, you need to make sure you repeat sales with them to run a profitable venture. Here’s where the customer experience (CX) you provide can come in handy to ensure retention and increase lifetime value. However, disruptions in your shipping such as delivery exceptions and failed deliveries, which happen out of your control can play spoilsport in your CX efforts.
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