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The Best CRM Software Guide (10 Top CRM Tools in 2020)

Ecommerce Platforms

Social media, phone, surveys, live chat, self-service portals, web conferences, and email are the core engagement channels on the Zoho CRM platform, and they work in tandem to provide a seamless and continuous customer lifecycle. Plus, the platform itself has a well-structured framework with multiple control points for medium-sized teams.