Service New South Wales Is The Clear CX Leader In Australia’s Public Sector
Forrester eCommerce
NOVEMBER 29, 2020
Our Australia Government Customer Experience Index (CX Index™) 2020 results are out! The CX Index tests 30 drivers of CX and 27 emotions to reveal the factors that make a government experience easy, effective, and emotionally engaging. These indicators explain each government organization’s overall CX Index score and the impact on mission performance.
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