real-estate 
lateshipment
SEPTEMBER 29, 2023
But the real problem isn’t package delivery issues — it is customers being unaware of them as they happen, leading to bad experiences. But the real issue stands at customers finding that their parcels have been delayed and you not informing them about it. Stats say that over 6-12% of e-commerce shipments face delivery issues.
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer relationship. The question is - how do you capture all this?
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