Forrester eCommerce
MAY 28, 2024
Thanks to TuringBots (AI and generative AI for software development), software development is on the cusp of a transformative change, one that promises to redefine the way development teams collaborate, create, and deploy applications.
Retail TouchPoints
MAY 27, 2024
Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. Retailers must beware. A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction.
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Forrester eCommerce
MAY 22, 2024
Yesterday the AI startup Anthropic published a paper detailing the successful interpretation of the inner workings of a large language model (LLM). LLMs are notoriously opaque – their size, complexity, and numeric representation of human language have hitherto defied explanation – so it’s impossible to understand why inputs lead to outputs.
Retail TouchPoints
MAY 22, 2024
In an era when ecommerce is reshaping retail, platforms like Shopify have emerged as indispensable allies for businesses large and small. Shopify, originally a beacon for small and medium-sized enterprises, is now expanding its reach to larger corporations. However, this expansion brings to light a critical issue for CFOs and finance teams: the intricate and often underestimated task of recognizing and booking revenue in the ecommerce domain.
Speaker: Jason Cottrell and Brian Walker
Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.
My Wife Quit Her Job
MAY 22, 2024
In this episode, Toni and I answer one of our most commonly asked questions. How do you know when to hire and where can you find help for both of your e-commerce and content-based businesses? Enjoy the show! What You’ll Learn When is the right time to hire help Where can you find the right people to hire What are the best jobs to hire out Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.
Fastr
MAY 24, 2024
On June 11th, the most innovative ecommerce brands will congregate in New York City at the CommerceNext Growth Show for three days of diverse speaker presentations, breakout sessions, and panel discussions. In addition to the scheduled content sure to expand your business mind, the event also provides the opportunity to connect with industry peers that will expand your network and solution providers that will expand your ability to take your brand to the next level.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
Forrester eCommerce
MAY 21, 2024
Let me start by stating the obvious: Automation has its best home in the contact center. At many brands, agents make up 10% of the workforce. They are the face of your brand to your customers, providing critical empathy and solving important problems.
Retail TouchPoints
MAY 23, 2024
Augmented reality (AR) has evolved from a novelty into a critical investment for retailers that want to capture audience attention and dollars. Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to Deloitte, and 66% of consumers are interested in using this tech while shopping.
RetailWire
MAY 21, 2024
BMW, Jaguar Land Rover (JLR), and Volkswagen (VW) have been found to have utilized components from a banned Chinese firm, implicating potential ties to forced labor practices.
RetailDive
MAY 23, 2024
The company said it could expand its global fleet by 1,300 or more additional stores in coming years, spurred in part by department store closures.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
MakeWebBetter
MAY 27, 2024
Offline payments sound better when you can rely on an automated mechanism that helps keep track of this cash flow. Using HubSpot CRM alongside integrating an offline payment system surely can help you unlock new levels of efficiency while not messing it up. So, today we'll learn how to bridge the gap between accommodating offline [.] The post How To Streamline Processes For Offline Payments In HubSpot: The CRM Benefits appeared first on MakeWebBetter.
Forrester eCommerce
MAY 22, 2024
Ask a room full of CISOs about cyber risk ratings (CRR) platforms and you’ll find no shortage of opinion — hot or cold, but never indifferent. Like a judges panel in a Top Chef culinary competition, customers critique missing or poorly planned components of the “dish.
Retail TouchPoints
MAY 24, 2024
The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL) lenders are in essence credit card providers, meaning they will be required to provide consumers with legal protections and rights, including in cases of disputed charges and issuing refunds. BNPL is “often used as a close substitute for conventional credit cards,” according to a CFPB press release.
RetailWire
MAY 25, 2024
Citigroup is set to bring 600 of its U.S. employees back to the office full-time, signaling a shift in Wall Street's work culture as regulatory requirements tighten. This move comes as the Financial Industry Regulatory Authority (FINRA), the primary watchdog for U.S. brokerage firms and exchange markets, prepares to reinstate pre-pandemic rules to monitor workplaces effectively.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
365 Retail
MAY 22, 2024
New Look has announced a £3.3m investment to upgrade and improve its stores in Greater Manchester, strengthening its commitment to its store estate and wider omnichannel strategy. The retailer will initially trial several initiatives in its 20 stores in the area over the next 12 months to create a blueprint for further improvements across its wider estate.
Practical eCommerce
MAY 24, 2024
The 2022 startup deploys AI models to provide virtual scenes and settings for existing photos. The post Flair Remakes Product Photography appeared first on Practical Ecommerce.
Forrester eCommerce
MAY 22, 2024
Paris will be the center of innovation and technology this week. The 2024 edition of VivaTech in Paris is set to be a great success with more than 150,000 in-person visitors. It has become the largest technology and innovation event in Europe with CEOs, C-leaders, VCs, and startups attending from all over the world.
Retail TouchPoints
MAY 22, 2024
To increase ecommerce revenue, brands and retailers need to engage online shoppers and convert them into buyers. But when consumers cannot quickly find the products they’re looking for or easily get answers to their questions, they are more likely to abandon the ecommerce site altogether. With iAdvize Copilot , iAdvize’s generative AI-powered chatbot, more than 100 online retailers and direct-to-consumer (DTC) brands are empowering customers to discover, choose and buy more — resulting in a 10X
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
RetailWire
MAY 25, 2024
BARK Air has taken a significant step in revolutionizing pet-friendly travel by launching its first-ever cross-country flight exclusively for dogs and their owners. On Thursday, the innovative airline completed a historic journey from Westchester County Airport near New York City to Van Nuys Airport in Los Angeles. This milestone event marks the culmination of a decade-long effort to create an airline designed entirely with dogs in mind.
Salsify
MAY 24, 2024
Infusing artificial intelligence (AI) into your content strategy can shorten workflows, save hundreds of hours of manual labor, and improve time to market.
Practical eCommerce
MAY 26, 2024
Amazon's marketplace accounts for most of the revenue for thousands of merchants. Therein lies the fear. The post Amazon Marketplace Fears appeared first on Practical Ecommerce.
Forrester eCommerce
MAY 21, 2024
I recently published new research – Establish An Enterprise And Security Architecture Partnership To Improve Collaboration – which covers the importance of fostering partnership between Enterprise Architecture (EA) and Security Architecture (SA). Initially, I set out to uncover what friction existed between the two functions.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
Retail TouchPoints
MAY 21, 2024
Petco , partnering with Van Leeuwen Ice Cream and human-grade dog food brand Ollie , will offer canine-safe ice cream for hot dogs seeking a cool treat. The non-dairy peanut butter and banana recipe is now available at Van Leeuwen scoop shops across the country, as well as at most Petco locations and online at petco.com for BOPIS orders. Additionally, customers starting an Ollie subscription from June 3-13 will receive a free pint with their purchase.
RetailWire
MAY 26, 2024
In a significant move, Dairy Manufacturers Inc., a Texas-based company, has initiated a voluntary recall of several baby formula products after they were found to be noncompliant with U.S. Food and Drug Administration (FDA) regulations. The recall encompasses all lot codes of three specific products: Crecelac Infant 0-12, Farmalac 0-12, and Farmalac 0-12 Low Lactose.
Salsify
MAY 21, 2024
As more and more consumers head online, it’s increasingly important for brands to foster relationships with shoppers instead of relegating themselves to faceless entities — if they want to win sales, that is.
Practical eCommerce
MAY 27, 2024
Data from Search Console can seem overwhelming. These three tools can help. The post Chrome Extensions for Search Console appeared first on Practical Ecommerce.
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The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.
Forrester eCommerce
MAY 23, 2024
There was a time when automatic call distributor (ACD) systems and customer relationship management (CRM) systems did very different things, with some integration but no real overlap. In the support world, CRM systems managed tickets and customer details, while ACD systems connected callers to agents and managed interactions.
Retail TouchPoints
MAY 21, 2024
Francine Li Beauty curation and membership company IPSY has hired a new Chief Marketing Officer (CMO) to support the brand’s growth and innovation. Francine Li will report to CEO Scott Gilbertson, leading all marketing and communications to not only effectively engage current community members but also reach new customers. As someone who is deeply passionate about diversity, equity, and inclusion, Li also will work with IPSY leadership to advance these company-wide efforts. “Francine is a
RetailWire
MAY 23, 2024
A power outage halted Amtrak trains on Wednesday evening, causing thousands of passengers to be stranded — and they're not the only ones affected by the outage.
RetailDive
MAY 22, 2024
The retailer is losing ground in grocery and household items as customers shop for less elsewhere, according to analysts.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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