And now… presenting the 2018 ESM Wave!

Forrester eCommerce

The Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! Enterprise service management (ESM)! Or if you prefer a more traditional description, we define ESM as: Extending IT service management […]. age of the customer IT process automation IT service management (ITSM) IT services

Digital Commerce and the Threat of Card-not-present Fraud

BigCommerce

A notable risk of these challenges: card-not-present fraud. Card-not-present (CNP) transactions are when the consumer does not or cannot present their physical card to the merchant at the point-of-sale. Digital commerce continues to be top of mind for online retailers.

Think Closely About the Choices You Present

Rishi Rawat

“I prefer watching a video”: “I prefer reading”: Ok, so here are the options they present: Pay attention to the first 3. One wrong word (or phrase) can injure conversions. Dyson is an amazing company. They KNOW how to market their engineering story.

21 Sessions, Presentations and Workshops You Can’t Miss at IRCE 2018

BigCommerce

Our second speaker will detail the unique management challenges different sales and operational systems present in being united. IRCE is arguably the ecommerce industry’s biggest and most influential annual event.

To Grab Attention Present Things Differently

Rishi Rawat

I really like this tactic being used on ionsolar.com. It all comes down to being unexpected. So many sites put the grand total of happy customers – this is expected. People will gloss over this. Because shoppers’ brains are filtering out marketing speak.

What You Need to Know About Card Not Present Transactions

FastSpring

We’re sharing everything you need to know about card-not-present transactions, their role in ecommerce, and how they can impact your digital business. Card Present vs. Card-Not-Present Transactions. Card present transactions are very common in brick and mortar stores. Transactions that capture payment details in person, at the point of sale are considered “card present”. How does Card Not Present (CNP) fraud happen?

TPMA Presents: Key Points About Omni-Channel Retailing

OrderDynamics

TPMA Presents: Key Points About Omni-Channel Retailing. The post TPMA Presents: Key Points About Omni-Channel Retailing appeared first on OrderDynamics. The Toronto Product Management Association held a panel that highlighted key points about omni-channel retailing.

5 Killer Conversion Optimization Presentations of 2014

Dynamic Yield

These five KILLER conversion optimization presentations cut through the clutter. The post 5 Killer Conversion Optimization Presentations of 2014 appeared first on Dynamic Yield. With so much conversion optimization advice, it’s easy to get overwhelmed.

[Presentation] Deliver Powerful Personalized Experiences

Dynamic Yield

The post [Presentation] Deliver Powerful Personalized Experiences appeared first on Dynamic Yield. Learn how to plan and orchestrate your marketing personalization and optimization strategy.

5 Killer Conversion Optimization Presentations of 2014

Dynamic Yield

These five KILLER conversion optimization presentations cut through the clutter. The post 5 Killer Conversion Optimization Presentations of 2014 appeared first on Dynamic Yield. With so much conversion optimization advice, it’s easy to get overwhelmed.

Teespring discusses its past, present, and future role in pre-commerce

Payoneer

The post Teespring discusses its past, present, and future role in pre-commerce appeared first on The Payoneer Blog. Pioneering an industry: Teespring’s origins.

The Economics of eCommerce Conversion Optimization

Dynamic Yield

PresentationsWhy eCommerce marketers have to look beyond ROI on Marketing spend. The post The Economics of eCommerce Conversion Optimization appeared first on Dynamic Yield.

The State of Personalization in Mobile Commerce

Dynamic Yield

PresentationsWhy do retailers struggle to drive conversions on mobile? The post The State of Personalization in Mobile Commerce appeared first on Dynamic Yield.

Join Me In London Next Month To Discuss The Ethics Of AI

Forrester eCommerce

In about a month, I will have the honor of presenting my research on The Ethics Of AI: How To Avoid Harmful Bias And Discrimination to our European clients at CX Europe 2018.

Understanding Product Recommendations

Dynamic Yield

PresentationsInsights from powering tens of millions of recommendations. The post Understanding Product Recommendations appeared first on Dynamic Yield.

Mobile Personalization: A $169 Billion Opportunity

Dynamic Yield

PresentationsMobile must become a top priority for any revenue-driven business. The post Mobile Personalization: A $169 Billion Opportunity appeared first on Dynamic Yield.

The Economics of eCommerce Conversion Optimization

Dynamic Yield

PresentationsWhy eCommerce marketers have to look beyond ROI on Marketing spend. The post The Economics of eCommerce Conversion Optimization appeared first on Dynamic Yield.

The State of Personalization in Mobile Commerce

Dynamic Yield

PresentationsWhy do retailers struggle to drive conversions on mobile? The post The State of Personalization in Mobile Commerce appeared first on Dynamic Yield.

Understanding Product Recommendations

Dynamic Yield

PresentationsInsights from powering tens of millions of recommendations. The post Understanding Product Recommendations appeared first on Dynamic Yield.

Predictions for the Future of Personalization

Dynamic Yield

PresentationsWhat won’t change in the months and years ahead? The post Predictions for the Future of Personalization appeared first on Dynamic Yield.

Predictions for the Future of Personalization

Dynamic Yield

PresentationsWhat won’t change in the months and years ahead? The post Predictions for the Future of Personalization appeared first on Dynamic Yield.

Mobile Personalization: A $169 Billion Opportunity

Dynamic Yield

PresentationsMobile must become a top priority for any revenue-driven business. The post Mobile Personalization: A $169 Billion Opportunity appeared first on Dynamic Yield.

Improving Revenue through Dynamic Recommendations

Dynamic Yield

PresentationsHow and where to implement personalized recommendations in the purchase funnel. The post Improving Revenue through Dynamic Recommendations appeared first on Dynamic Yield.

Drinking Our Own Brew on DynamicYield.com

Dynamic Yield

PresentationsHow we use our own platform to increase conversions. The post Drinking Our Own Brew on DynamicYield.com appeared first on Dynamic Yield.

Proven Personalization Wins? to Increase eCommerce Revenue

Dynamic Yield

PresentationsConsumers expect shopping experiences that are tailored for them. The post Proven Personalization Wins? to Increase eCommerce Revenue appeared first on Dynamic Yield.

Improving Revenue through Dynamic Recommendations

Dynamic Yield

PresentationsHow and where to implement personalized recommendations in the purchase funnel. The post Improving Revenue through Dynamic Recommendations appeared first on Dynamic Yield.

Drinking Our Own Brew on DynamicYield.com

Dynamic Yield

PresentationsHow we use our own platform to increase conversions. The post Drinking Our Own Brew on DynamicYield.com appeared first on Dynamic Yield.

Proven Personalization Wins? to Increase eCommerce Revenue

Dynamic Yield

PresentationsConsumers expect shopping experiences that are tailored for them. The post Proven Personalization Wins
 to Increase eCommerce Revenue appeared first on Dynamic Yield.

The Algorithm Of You

Forrester eCommerce

Consumers enjoy the illusion of unlimited choice in products, services, and content, but there’s almost always an algorithm behind the curtain, constantly refining and defining what’s presented to her. Algorithm. It’s a buzzword you hear frequently these days. But does the average consumer understand the impact algorithms have on her life? Absolutely not.

You Need A Plan To Adapt To Climate Change — Today

Forrester eCommerce

At Forrester’s upcoming Privacy & Security Europe 2018 Forum, I’ll be presenting on a topic that I’m both personally and professionally passionate about: climate change adaptation.

Introducing Forrester’s Asset Intelligence Model (AIM) For Asset Management

Forrester eCommerce

During my presentation at RSA Conference 2018 this year, I discussed what I refer to as the “Heisenberg Uncertainty Principle of Asset Management,” which states that it’s impossible to maintain an asset inventory list in a constantly evolving environment.

Over a quarter of consumers find Christmas shopping online as stressful as purchasing in-store

Retail Technology Review

More than a quarter (27%) of Christmas shoppers find buying presents online just as stressful as going in-store

Map Your Way To Digital Technology Mastery

Forrester eCommerce

And building a technology road map for digital transformation presents greater difficulty than it might seem […]. Forrester defines digital transformation as harnessing digital assets to continually improve customer outcomes while increasing operational agility.

Atlassian And Slack Team Up To Take On Microsoft Teams

Forrester eCommerce

While it’s mutually beneficial for Slack and Atlassian to join forces against Microsoft, Slack’s acquisition of the Hipchat and Stride IP presents uncertainty for those customers about how and where to migrate next. […]. Atlassian recently announced a strategic partnership with (and investment in) Slack, which includes the imminent shutdown of Atlassian’s HipChat and Stride products.

Make or break: Inefficient returns processes cost retailers lost sales and customer life time value, warns a new report

Retail Technology Review

Retailers' returns policies present critical conversions and customer retention moments in European shoppers' buying journeys, a new report from KPS, an agile transformation consultancy, reveals

Improve Your Insights Storytelling With Speedthrough Stories

Forrester eCommerce

Have you ever met an executive by chance in a hallway and they asked you about some data-to-insights work you’ve presented? And you were caught off guard and didn’t explain it well? We’ve all been there. When we come up short like that, we’re leaving money – and time – on the table. We just […].

Ecommerce Email Marketing Statistics 2018 [Infographic]

Omnisend

Omnisend is excited to present our brand-new infographic on our Ecommerce Email Marketing Statistics for 2018.

How Do You Feel?

Rishi Rawat

When submitting a ticket to WordPress the user is presented with an extra question ( red box in the screenshot below): Why does this matter? Because shoppers who post questions to customer service are often experiencing some level of anxiety.

The four pillars of CRO strategy by Paul Rouke

Omniconvert

In his presentation about CRO strategy, Paul shared how he and his team approach […].

10 Amazon Seller Conferences in 2019 [updated]

CPC Strategy

Those who follow the internet retail industry are well-aware of the potential marketplace Amazon presents to both high-volume vendors and first-time business owners. Read More. The post 10 Amazon Seller Conferences in 2019 [updated] appeared first on Retail Performance Marketing Blog - CPC Strategy. Amazon Marketplace

Magento Imagine 2017 – Top 10 Tweets

Zmags

Magento Imagine 2017 has officially come to a close after three jam-packed days of thought leadership presentations, networking sessions, and some fun as well. As always, it was one of the most anticipated and widely attended ecommerce events of the year, with over 2,500 industry experts from over 45 countries coming together. With speakers like Magento CEO. The post Magento Imagine 2017 – Top 10 Tweets appeared first on Zmags. Zmags News ecommerce news events tradeshows

PrestaShop vs. Woocommerce – What is the bottom line?

Canonicalized

We present a thorough comparison of the two eCommerce platforms based on our knowledge. We love, hate and work with both Woocommerce and Prestashop. We break it down without any bias. Leaving all subjectivity at the door so that anyone who reads this article will be able to make an educated decision. If you had your share of bad eCommerce decisions, now is your chance to make a good move! The post PrestaShop vs. Woocommerce – What is the bottom line? appeared first on Canonicalized.

Why CEOs Don’t Care About Conversion Rate Optimization #CRO

Bryan Eisenberg

I recently presented (slides below) at Conversion World. PRESENTATION DESCRIPTION: Why Has CRO Become a Dead-End? “We During this presentation you will learn: why conversion rate, an output metric, can’t be optimized like an input. If you want to be part of the solution, don’t miss this presentation. Sam Hurley ; Digital Marketing influencer and Founder of OPTIM-EYEZ , asked me the following eight questions.