Retail TouchPoints

JANUARY 2, 2025

This transformation has given rise to a distinct dichotomy in consumer expectations, presenting retailers with unprecedented challenges and forcing them to rethink their strategies. These challenges present opportunities for innovation and adaptation. On one side of the spectrum are consumers who prioritize immediate gratification.

Shipping Costs 289

Shipping Costs Consumer eCommerce Presentation 289

Forrester eCommerce

MAY 5, 2024

Foundation models are the basis of the generative AI (genAI) revolution. Acquiring foundation models from external providers will soon become the norm. Here is an APAC-focused view of AI foundation models.

Presentation 259

Presentation Technology 259

Groove

OCTOBER 10, 2024

For Shopify merchants , email marketing presents one of the best ways to engage with customers and drive sales. However, Shopify email marketing isn't quite as simple as sending the occasional ad or promotion to your list. If you want to see real results, you need to take advantage of optimized campaigns and automation.

Shopify 354

Shopify Merchant Services Marketing Recommendation 354

Retail TouchPoints

NOVEMBER 4, 2024

Customers also can use new tools including GiftFinder , which helps shoppers zero in on the perfect present for everyone on their list, and a Holiday Wish List tool to simplify holiday planning.

Gifts 280

Gifts Toys Presentation Blog 280

Forrester eCommerce

JUNE 26, 2020

Unfortunately, in its present release, Honeycode is far from the market disrupter that we and others expected from Amazon. After years of high expectations for Amazon’s low-code platform project, its Honeycode product has finally arrived.

Marketing 545

Marketing Presentation Other 545

Retail TouchPoints

DECEMBER 3, 2024

Additionally, for the first time ever, Telemundo will broadcast a Spanish-language edition of the special, Navidades en Rockefeller Center, with Toyota signed as the presenting sponsor.

Gifts 278

Gifts Presentation eCommerce Management 278

Retail TouchPoints

NOVEMBER 5, 2024

With my health presenting some new challenges over the past two months, the time is right for me to step away and focus on myself and my family,” said Dreiling in a statement. “I COO Michael Creedon Jr. has been named Interim CEO, and Edward Kelly III, lead Independent Director of the company’s board, has been named Chair.

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Presentation Supplies Retail Customer 273

Retail TouchPoints

JANUARY 3, 2025

” According to the CFPB, Walmart told Spark drivers that they were required to use Branch to get paid and that workers who did not want to use the accounts would be terminated.

Payment Services 298

Payment Services Banking Consumer Presentation 298

Retail TouchPoints

NOVEMBER 6, 2024

It also presents an opportunity to enhance the customer experience by providing more flexible and reliable fulfilment options, as well as reaching new customers, such as shift or night workers, for whom home delivery isn’t convenient due to their working hours.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

JANUARY 2, 2025

The presents are unwrapped, trees are out on the curb and the final sales numbers are rolling in for the 2024 holiday season, which delivered the growth that had been predicted. Preliminary numbers from Mastercard and Visa indicate that sales increased 3.8% and 4.8% , respectively, from Nov. 24, 2024, compared to the same period in 2023.

Consumer 283

Consumer Jewelry Electronics Apparel 283

Retail TouchPoints

JANUARY 10, 2025

Artz praised the Experiences teams, past and present, for their work over the past four decades: You have done what has been asked of you, you have worked extremely hard, you have brilliantly educated and created wonderful experiences for nearly 1 million people over those years.

Outdoor 274

Outdoor Travel Apparel Books 274

Retail TouchPoints

DECEMBER 26, 2024

From a business perspective, though, grocery hopping presents a challenge. As grocers explore their relationship with customers and pursue avenues for improvement, theyll find that technology presents countless solutions for enhancing engagement and boosting store loyalty.

Technology 251

Technology Customer Experience Games POS 251

Groove

NOVEMBER 9, 2024

Not only does it present an opportunity to communicate your brand's key messages, but it also helps improve your website's search engine optimization. Creating an effective eCommerce blogging strategy is a powerful way to attract new customers and drive sales. This increases the likelihood that potential customers will discover it.

Blog 367

Blog eCommerce Marketing SEO 367

Retail TouchPoints

JANUARY 7, 2025

It’s also important to monitor if deliveries are being rerouted to different addresses than those presented at the time of purchase. Organized criminals operate in this way so that the sales increases happen quickly and then return to normal levels, offering retailers no opportunity to understand the sudden sharp rise in sales.

Supplies 278

Supplies Fulfillment Electronics Management 278

Retail TouchPoints

JANUARY 21, 2025

Travelers are outside of their day-to-day routines, which often means they are primed for impulse purchases and more receptive to brand messaging, presenting a significant opportunity for brands to capture incremental awareness and sales. Add to that the fact that the traveler mindset differs from that of shoppers in other environments.

Travel 299

Travel Retail Leisure Omnichannel 299

Retail TouchPoints

DECEMBER 9, 2024

“But what I found is, if you offer a quality product with quality presentation and people trust you, they’ll pay what it costs. That’s been one of our ideas from the start how can we resonate with story, presentation and experience, said Ludy. The advent calendar is a showcase for all those things.

Small Business Retail 272

Small Business Retail Shipping Costs Gifts Social Media 272

Forrester eCommerce

SEPTEMBER 23, 2024

As artificial intelligence (AI) becomes a key driver of economic growth, it presents both opportunities and challenges. To ensure AI benefits society, employees, customer and organizations, it’s crucial to prevent a scenario where the concentration of power in the tech sector leads to a new form of digital dominance.

Presentation 401

Presentation Customer Technology 401

Forrester eCommerce

FEBRUARY 21, 2024

Recently, I had the honor of presenting Forrester’s Predictions for 2024 to over a thousand tech and business leaders. There were, unsurprisingly, a ton of questions about generative AI. I’d like to answer some of the more technical questions we got.

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Presentation Technology Customer 425

Forrester eCommerce

APRIL 18, 2023

Every year at Forrester’s B2B Summit North America, our sales research team presents new and exciting research, topped off with a captivating B2B Program Of The Year Award presented in a fireside chat with a Forrester analyst. Who doesn’t love a success story?

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B2B Presentation 370

Retail TouchPoints

OCTOBER 18, 2024

Users present their credentials to organizations that can verify the information instantly without having to contact the issuer. For example, do you really need to hand over your driver’s license, which includes your home address, height, weight, eye color and more, just to prove your age?

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

MARCH 10, 2025

Antitrust issues also will present a significant hurdle for the potential combination of two of the worlds largest convenience store retailers, Canada-based Alimentation Couche-Tard (ACT) and Japans Seven & i Holdings (7&i).

Definition 254

Definition Presentation Operations Retail 254

Forrester eCommerce

DECEMBER 5, 2022

As the holiday season approaches, my thoughts often turn to friends, family, food, and … presents! And buying those presents often brings me to thoughts of COMPETITION. Should I buy the latest and greatest gadget, or should I get the one that can be returned when I make the wrong choice? Yes, every company out […].

Presentation 364

Presentation B2B Marketing 364

Retail TouchPoints

FEBRUARY 21, 2025

CTV Presents a Diversification Opportunity for Digital Marketers With digital channels like social media and online search now crowded to the brim with advertising, CTV also presents a new space for advertisers to play and spread out their investments.

Channel 267

Channel Marketing Presentation Social Media 267

Retail TouchPoints

JANUARY 20, 2025

The post-holiday season presents unique waste management challenges, but with the right strategy, retailers can turn these challenges into opportunities for efficiency and sustainability. Make sure to prioritize vendors that put sustainability at the forefront.

Management 312

Management Operations Department Stores Electronics 312

Retail TouchPoints

FEBRUARY 26, 2025

Preventing card-not-present and account takeover fraud on your ecommerce site requires a combination of resources, including order scoring processes (ideally backed by machine learning algorithms for increased accuracy over time) and expert review of flagged orders to prevent false declines.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

MARCH 26, 2025

Returns are a critical part of the customer experience, and present a significant challenge to retailers, which is why we are excited to support FedEx with the new service to make returns more efficient, said Tim Robinson, VP, Returns for Blue Yonder in a statement.

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

OCTOBER 18, 2024

To authentically engage with our customers, we need to be present where they choose to spend their time,” said Kory Marchisotto, Chief Marketing Officer of E.l.f. That access to its target demographic, combined with enhanced technical capabilities, made CTV and Roku the perfect fit for E.l.f. Beauty in a new case study. “We

Multi-channel 278

Multi-channel Channel Games Marketing 278

Groove

OCTOBER 30, 2024

Product Reviews and Ratings: Leveraging Social Proof Customers largely depend on fellow shoppers’ reviews when ordering products online, especially when they're presented with several different choices. See our case studies to learn how we’ve helped companies significantly increase revenue by using pay-per-click advertising wisely.

Merchant Services 310

Merchant Services Improvements SEO eCommerce 310

Retail TouchPoints

JANUARY 13, 2025

By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

JANUARY 6, 2025

Why Todays Tariffs Pose Even Greater Risks While the lessons of 2018-2019 provide valuable insights, todays economic landscape presents unique challenges that could amplify the effects of new tariffs First, post-pandemic supply chains remain dangerously fragile.

Retail 278

Retail Supplies Apparel Customer Loyalty 278

Retail TouchPoints

NOVEMBER 27, 2024

That’s to say they want their retail brands of choice to present them with a seamless journey that looks and feels the same, whether their purchasing mission is in-store, online or a combination of both. But consumers are demanding in other ways, too.

Events 277

Events Omnichannel Retail Workshop 277

Groove

NOVEMBER 9, 2024

We’ll look more closely at what headless eCommerce entails as well as the facts companies should know about BigCommerce and the possibilities it presents. BigCommerce headless setups offer support so that businesses can better navigate the system's complexities, even if they are new to this option.

BigCommerce 310

BigCommerce Payment Services eCommerce Shopping Carts 310

Groove

NOVEMBER 7, 2024

For example, the same promotions are presented both on social media and through email to ensure consistency. Definition of Omnichannel eCommerce With omnichannel eCommerce , a company provides a consistent customer experience in eCommerce across all channels.

Multichannel 383

Multichannel Omnichannel eCommerce Channel 383

Forrester eCommerce

AUGUST 10, 2023

In late June, at FinOps X, the annual event hosted by FinOps Foundation, a big topic was the open source project FinOps Open Cost & Usage Specification (FOCUS), which aims to standardize the billing construct and presentation of cloud cost data. This is a BIG DEAL. In doing so, FOCUS will remove the complexity and […]

Presentation 73

Presentation Events Information Technology 73

Retail TouchPoints

DECEMBER 3, 2024

Anderson: It presented a little bit more in the way of opportunities. We can find out what selling knowledge we need to provide our employees with in order to educate the customer. RTP: Paper Store locations have been in the Northeast and Florida prior to this. What motivated you to enter a new geography?

POS 286

POS Gifts Operations Arts 286