Forrester eCommerce

JANUARY 16, 2024

Learn how to improve business performance by aligning the three core principles of the high-performance IT model with one of the four IT styles.

Improvements 443

Improvements Technology Information Customer 443

Forrester eCommerce

SEPTEMBER 28, 2023

Improv is a form of theater performed unscripted and created spontaneously by the players on stage, often through an audience suggestion. I’m from Chicago, which is known for many things, particularly its rich history with improvisational theater.

Improvements 430

Improvements B2B 430

Forrester eCommerce

FEBRUARY 27, 2024

Business and technology leaders are moving away from shared services due to their association with delays, inflexibility, and bureaucracy. These negative perceptions have led organizations to seek alternatives to meet their agile and digital team requirements.

Improvements 415

Improvements Technology Information Operations 415

Forrester eCommerce

MARCH 26, 2024

Learn about the potential of predictive AI — and, now, generative AI — in enhancing loyalty programs and strategies.

Improvements 400

Improvements Customer Loyalty B2C Consumer 400

Groove

OCTOBER 10, 2024

Learning to improve deliverability could help you reach your audience and drive more conversions. Why SMS Deliverability Matters in eCommerce Marketing When you improve your SMS delivery rate, you gain more opportunities to engage directly with your target audience. What Is SMS Delivery?

Marketing 348

Marketing eCommerce Improvements eCommerce Marketing 348

Groove

NOVEMBER 17, 2024

While it's ready to use right out of the box, there are numerous things you can do to improve BigCommerce performance and enhance BigCommerce site speed to provide a better experience for users. Other BigCommerce SEO features can help you improve BigCommerce performance in several different ways.

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Groove

JANUARY 13, 2025

This improves conversion rates and minimizes cart abandonment. This improves initial conversion rates. Mobile-Friendly Payment Options : You can improve checkout experiences by using simplified payment gateways that are compatible with mobile platforms. 24/7 Chatbots : AI-driven chatbots ensure round-the-clock availability.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Groove

OCTOBER 14, 2024

By making performance optimization a priority, you can improve your customer experience while also preventing costly downtime. An agency like Groove Commerce can help improve your site's conversion rate with eCommerce managed services like A/B testing, user behavior analysis, and site navigation optimization.

Management 331

Management eCommerce Improvements Customer Experience 331

Retail TouchPoints

JANUARY 13, 2025

The ability to generate creative faster and at scale enabled the brand to improve its marketing reach and impact across different channels, from social media and beyond. The home improvement and DIY retailer created digital twins of 1,700 stores and is updating them several times a day with new operational and inventory data.

Supplies 290

Supplies Improvements Social Media Operations 290

Groove

DECEMBER 12, 2024

To improve BigCommerce rankings, remove any unnecessary copies of the same material or slight variations on the same page. Youll also want to use caching techniques to improve the user experience. Long-tail keywords can improve SEO optimization for BigCommerce. AMP content loads almost instantly, which reduces bounce rates.

BigCommerce 282

BigCommerce SEO Mobile Improvements 282

Groove

OCTOBER 11, 2024

We can troubleshoot problems, improve user interfaces, and create a smoother experience for customers as they make purchases. A provider that understands how to work with all of these payment services can help businesses successfully establish online stores and improve the overall user experience.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Forrester eCommerce

SEPTEMBER 26, 2023

How customers perceive a brand influences how much they are willing to spend with the brand; whether they will recommend it to others, and; how likely they are to forgive the brand’s missteps. Our annual CX Index benchmarking study conducted in Malaysia since 2021 answers the question, “Which banks in Malaysia provide the best customer […]

Banking 396

Banking Improvements Recommendation Customer 396

Retail TouchPoints

NOVEMBER 5, 2024

Strategies to Improve Authentication Practices To improve authentication practices and encourage customers to adopt more secure login methods, consider the following strategies that balance security with user convenience and education. This can help mitigate the risk of breaches and improve customer retention.

Payment Services 298

Payment Services Customer Customer Retention Retail 298

Retail TouchPoints

DECEMBER 12, 2024

The home improvement retailer also plans to open 10 to 15 stores per year for the next several years. Lowes expects to improve its close rate on such orders with this expedited quoting process, capturing more spend by home improvement professionals. Lowes said it will rely on major suppliers to execute fulfillment and delivery.

Fulfillment 287

Fulfillment Supplies Improvements Customer 287

Groove

OCTOBER 14, 2024

We’ll also explain how to monitor, improve, and monetize your CTR. Strategies to Improve CTR for eCommerce Once you understand your CTR, you’ll be able to set goals for improvement. Why Is CTR Important for eCommerce? If you notice a change in your revenue, it can be tough to figure out exactly what caused it.

eCommerce Marketing 350

eCommerce Marketing Outdoor eCommerce Improvements 350

Forrester eCommerce

MARCH 27, 2025

The enterprise world is on the brink of a fundamental transformation, and I believe were underestimating just how deep it will go. Over the past month, Ive had a series of epiphanies about GenAI, knowledge graphs, and AI agents. What Im now seeing is a reinvention of one of managements most foundational practices: continuous learning […]

Fulfillment 321

Fulfillment Improvements Management Customer 321

Groove

DECEMBER 3, 2024

Michael’s emphasis on balancing aggression and precision in email list management advocates for removing unengaged users to improve metrics and boost revenue. Michael explains their innovative approach to creating dynamic personas from vast data sources, enabling brands to tailor retargeting efforts and avoid being labeled as spam.

eCommerce 375

eCommerce BigCommerce Shopify WooCommerce 375

Retail TouchPoints

NOVEMBER 1, 2024

Following a Q4 that its new Chairman and CEO Brian Niccol termed “very disappointing,” Starbucks will make a number of changes designed to improve both the customer and associate experience at its cafés. We’re also placing common sense guardrails on mobile ordering that we think will improve the experience for all customers.”

Mobile 277

Mobile Improvements Customer Experience Customer 277

Groove

OCTOBER 11, 2024

To improve the deliverability of your messages, you'll want to authenticate them with the proper protocols and monitor your sender reputation. Reporting and Analysis Consistently review your campaign reports to measure success and identify both what's performing well and areas where there is room for improvement.

Management 370

Management eCommerce Marketing Recommendation 370

Forrester eCommerce

FEBRUARY 11, 2025

Investing in process improvement isnt a nice-to-have its essential. It boosts innovation, creates competitive differentiation, improves efficiency, cuts waste, and makes an organization agile. Yet, many organizations overlook their importance.

Improvements 286

Improvements Marketing B2B Operations 286

Groove

OCTOBER 24, 2024

This carefully designed software will help enhance the customer experience by improving personalization and driving growth. Working with a B2B eCommerce agency can make the most of platform features and improve a company’s capacity to keep prospects interested while boosting conversion rates. Contact us today.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Retail TouchPoints

DECEMBER 12, 2024

The AI-powered solution can be used to create live 3D store maps as well as recommend tasks to increase associates efficiency, including restocking shelves, placing orders and improving compliance.

Recommendation 269

Recommendation Improvements Operations Management 269

Groove

DECEMBER 7, 2024

Increase Brand Awareness Improve your website's search engine rankings and, in turn, get your content seen by more people by consistently publishing relevant material thats related to your audience and industry. This enhances your overall success and improves engagement rates. They will usually respond well to targeted display ads.

eCommerce 328

eCommerce Marketing Social Media White Paper 328

Retail TouchPoints

DECEMBER 10, 2024

Macy’s Real Estate Worth as Much as $9 Billion The activist investors charge that Macys numerous previous attempts at a turnaround have led to limited sustainable improvements to the companys operating results. Preliminary results for Q3, which ended Nov. 2, 2024, indicate a smaller-than-expected decline in net sales (down 2.4%

Department Stores 297

Department Stores Operations Recommendation Improvements 297

Retail TouchPoints

MARCH 10, 2025

The Barnes & Noble Union has secured union healthcare coverage, improved safety equipment such as back braces, wrist guards and stools at information desks and the POS, along with improved job and pay security provisions. Employees at a Barnes & Noble store in Bloomington, Ill.

Department Stores 271

Department Stores POS Improvements Information 271

Groove

OCTOBER 11, 2024

Integration with eCommerce Platforms Texting platforms integrate with eCommerce platforms like Shopify and Magento (Adobe Commerce) for improved campaigns. We also offer online support and optimization, regularly analyzing client campaigns and adjusting techniques for continuous improvement.

Merchant Services 352

Merchant Services eCommerce Platforms eCommerce Marketing 352

Groove

OCTOBER 30, 2024

Relevant keywords can improve these rankings as well. Bidding Strategies to Improve Google Shopping Rankings As we mentioned, it’s helpful to use effective bidding strategies to improve your Google Shopping rank.

Merchant Services 310

Merchant Services Improvements SEO eCommerce 310

Retail TouchPoints

OCTOBER 17, 2024

Farfetch uses a generative AI tool called Phrasee to improve its email marketing campaigns. Enhancing service speed and accuracy with AI can significantly boost customer satisfaction and loyalty while also improving job morale for agents and associates, potentially reducing turnover.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

JANUARY 13, 2025

By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

Retail 298

Retail BigCommerce B2C Channel 298

Groove

OCTOBER 22, 2024

This lets you take a data-based approach to cross-channel eCommerce and more easily identify areas for improvement. This leads to improved customer retention and, ultimately, more sales for your business. At Groove Commerce, we understand the vital role that the right platform plays in cross-channel eCommerce.

eCommerce Platforms 333

eCommerce Platforms Omnichannel Online Retail Multi-channel 333