Forrester eCommerce

MARCH 17, 2019

The Department Store’s Bright Future Department Stores Can Enjoy a Bright Future. Department stores must change to survive and thrive fierce competition from brands’ direct to consumer initiatives.

Department Stores 313

Department Stores Supplies Consumer Customer 313

Retail TouchPoints

JULY 17, 2019

The report that Barneys New York is examining strategic alternatives that could include a bankruptcy or sale is the latest indicator that department stores — even the luxury ones — just aren’t moving the needle for shoppers.

Department Stores 195

Department Stores Specialty Retailers Demo Fashion 195

Retail Technology Review

OCTOBER 1, 2018

Uberall, the Berlin-headquartered location marketing technology specialist, has announced the findings of its research into the accuracy of online location search results of the UK’s largest department stores. Critical Issues Internet Retailing

Department Stores 116

Department Stores Technology Marketing Internet retail 116

Steve Dennis

JANUARY 4, 2018

Amidst reports that holiday spending was up nearly 4.9% , some optimism about the American moderate department store sector has started to creep back in. Tighter inventories, store closings and other expense reductions should lead to year-over-year profit improvements. As I pointed out several months ago , at least two major things must happen before any optimism about the prospects of any of the middle market department store brands is warranted.

Department Stores 65

Department Stores Workshop Supplies Games 65

Steve Dennis

MARCH 11, 2018

department stores reported earnings recently, a certain level of ebullience took hold. Given how beaten down the moderate department store sector has been, a strong quarter or two might seem like cause for celebration–or at least guarded optimism. As most U.S.

Department Stores 92

Department Stores Apparel Fashion Improvements 92

Steve Dennis

NOVEMBER 4, 2017

It’s been a long, slow slide for department stores. In addition, Sycamore looks to be picking at the carcass of Bon-Ton Stores and Lord & Taylor is selling its iconic Manhattan flagship to WeWork.

Department Stores 92

Department Stores Accessories Apparel Omnichannel 92

Steve Dennis

MAY 29, 2018

Then Kohl’s followed up with a similarly surprising upside report that led some to conclude that maybe, just maybe, the long-beleaguered department store sector might be seeing a resurgence or—dare we say it out loud?—the Without this shift, same-store sales would have increased only about 1.7% Penney and Sears ( and now Bon-Ton ) have been leaking volume through store closings and comparable store sales declines.

Department Stores 67

Department Stores Workshop Accessories Apparel 67

Steve Dennis

AUGUST 16, 2017

Last week we had five major department stores report their quarterly earnings: Macy’s , Kohl’s , Nordstrom , Dillard’s and JCPenney. The main reason is that department stores failed to innovate. There is no fundamental reason why any given department store cannot not have a viable operation with hundreds of physical locations, particularly when we realize that some 80% of all products in core department store categories are purchased offline.

Department Stores 73

Department Stores Supplies Consumer Improvements 73

Retail TouchPoints

JUNE 22, 2017

Nike has forged a strong direct-to-consumer (DTC) push, aiming to cut product creation cycle times in half and uniting its web site, stores and digital products under a single team called Nike Direct. In another case that feels like déjà vu, department stores are falling on the sword. “If

Sporting Goods 195

Sporting Goods Department Stores Apparel Channel 195

Retail TouchPoints

MARCH 22, 2017

Macy’s incoming CEO Jeff Gennette revealed at the Bank of America Merrill Lynch Consumer & Retail Technology Conference last week that the department store plans on making significant changes to its struggling brick-and-mortar presence. Recently, this same store was slashed in half.

Department Stores 195

Department Stores Banking Technology Other 195

Sailthru

SEPTEMBER 11, 2018

When it comes to department stores and marketplace retailers, digital truly is the divide. It’s easy for department stores to get caught up in Shiny Object Syndrome, ignoring the fundamentals in favor of the bells and whistles like smart fitting rooms and augmented reality displays.

Department Stores 26

Department Stores Jewelry Download Mobile 26

Forrester eCommerce

SEPTEMBER 6, 2019

The strangest retail news of the summer has been Le Tote’s “purchase” of the storied (but tired) department store Lord + Taylor.

Department Stores 294

Department Stores Other Customer 294

Forrester eCommerce

SEPTEMBER 9, 2019

Le Tote Buys Lord + Taylor — A Most Peculiar Way To Buy Growth Fashion subscription company Le Tote agreed to acquire the storied (if tired) department store Lord + Taylor.

Department Stores 246

Department Stores Marketing Subscription Fashion 246

Retail Technology Review

SEPTEMBER 24, 2019

2% compared to July, and department store sales continuing to tumble -1.3% Office of National Statistics (ONS) retail figures for August highlighted the pre-Brexit wobble in consumer confidence, says the home delivery expert ParcelHero, with sales volumes down -.2% on the previous month and -2.5% on August 2018. Critical Issues Internet Retailing Retail Supply Chain

Department Stores 109

Department Stores Consumer Internet retail Supplies 109

Prisync

SEPTEMBER 24, 2019

Through bypassing traditional distributors and department stores, vendors can take back control and sell directly to the consumer. The way big online marketplaces and department stores price their products is wildly different from how everyday e-commerce stores do. DTC e-commerce vendors are completely changing the game of online selling.

Department Stores 42

Department Stores Games Consumer 42

Retail Technology Review

SEPTEMBER 5, 2018

in July 2018, equalling the amount spent in UK department stores. Figures from the Office of National Statistics (ONS) have revealed that online spending continued to increase to reach a new record proportion of all retailing at 18.2% Internet Retailing Critical Issues

Department Stores 126

Department Stores Internet retail eCommerce 126

Prisync

OCTOBER 3, 2019

In general, D2C products are much more expensive as they can’t rely on a distributor placing them in department stores or online multi-vendor marketplaces.

Department Stores 58

Department Stores Consumer Customer 58

TradeGecko

JANUARY 17, 2019

According to a 2017 Deloitte study , older sales channels, such as department stores, are being challenged by online sales and specialty stores.

Beauty and Health 83

Beauty and Health Department Stores B2C Channel 83

TradeGecko

DECEMBER 3, 2018

Once upon a time, private label clothing brands would first design clothes, market them, find buyers at department stores and chain retailers, fulfill orders, plan logistics to accommodate demand, and distribute to physical stores.

Apparel 52

Apparel Fashion Department Stores Fulfillment 52

Steve Dennis

JANUARY 2, 2018

Every single retail store in the US to close permanently by month’s end. Stop blaming Amazon for department store woes. Department stores aren’t going away, but 3 big things still need to happen. The store closing panacea. As is my tradition, here’s my annual recap of my 2017 posts that got the most traffic. Once again my April Fool’s Day one easily grabs the top position.

Blog 74

Blog Department Stores Article 74

Retail TouchPoints

AUGUST 30, 2019

In physical brick-and-mortar stores, the personal nature of the beauty industry is clearly evident in the important role the in-store beauty consultant plays in helping consumers discover, evaluate, try on and ultimately purchase beauty products.

Customer Retention 195

Customer Retention Department Stores Customer Experience Fashion 195

Retail TouchPoints

JULY 10, 2019

My concern lies with the department stores that have felt forced to discount heavily in their attempt to keep pace. These retailers haven’t been able to pivot their overall store businesses fast enough, and they aren’t able to take the financial hits that Walmart and Target can sustain.

Department Stores 195

Department Stores Accessories Apparel Fashion 195

Steve Dennis

MAY 27, 2019

As I have written about before , the moderate department store sector was in decline long before Amazon was anywhere close to being the force it is today. In fact, to put a point on this, in the face of Kohl’s and Penney’s negative store comps, TJX posted strong increases.

Department Stores 124

Department Stores Improvements Customer Experience Channel 124

BigCommerce

NOVEMBER 20, 2017

In 1924, Macy’s welcomed the world’s largest department store with their first parade in New York City. Macy’s employees dressed up and marched alongside animals borrowed from the Central Park Zoo, leading a giant Santa Claus for 6 miles from Harlem to the store at Herald Square.

Department Stores 281

Department Stores Presentation Events eCommerce Marketing 281

BigCommerce

NOVEMBER 20, 2017

The holiday season in major cities around the world is typically heralded by seasonal window retail displays put up by department stores and retailers large and small. One of the first major holiday window displays was put up by Macy’s New York store in 1874.

Department Stores 274

Department Stores Events Presentation Other 274

Retail TouchPoints

DECEMBER 12, 2018

Glenn Taylor, Senior Editor: While they’re not entirely out of the woods yet, the turnaround of experienced by major department stores, including Macy’s , Kohl’s , Nordstrom and Dillard’s , has been impressive. Last week, the RTP.

Sporting Goods 195

Sporting Goods Department Stores Toys Supplies 195

Zaius

AUGUST 27, 2019

Amid recent news that the luxury department store has filed for bankruptcy , it’s no surprise that some of the questions in the keynote fireside chat hit hard, notably Bloomberg reporter Kim Bhasin’s asking, “So, what’s going wrong?”.

Channel 195

Channel Department Stores Consumer Recommendation 195

Retail TouchPoints

FEBRUARY 26, 2018

Wagner, Lustre There were more than 2,000 store closings in 2017. But retail stores are part of the character of the streets we walk every day. Is a “wellness” floor in a department store a magnet for people like this group of consumers? By Erica Baird and Karen E.

Department Stores 404

Department Stores Apparel Games Consumer 404

Retail TouchPoints

MAY 21, 2018

By Gil Larsen, Blis More than 5,000 stores closed their doors in 2017, and this year looks set to surpass it with 1,500 more closures already. But then there are the others, the stores that are always busy and buzzing with browsers.

Department Stores 195

Department Stores Travel Consumer Mobile 195

Dynamic Action

DECEMBER 21, 2017

‘With a repeal of net neutrality, the social platforms may have the capability of becoming the new department stores,’ said Sarah Engel, chief marketing officer of DynamicAction. ‘Besides Amazon, they may become the only ‘department stores’ that can afford to offer the selection of amazing brands that rotate quickly enough to satisfy the consumers’ desires.’

Department Stores 48

Department Stores Demo Consumer Social Media 48

Etail Solutions

APRIL 2, 2018

The billionaire investor confirmed what we already knew when he sold off the last $900 million of his retail stock and said, “The department store is online now.” Warren Buffet said that in ten years, the retail industry will be unrecognizable. ” That’s old news. The real news is what’s happening inside the online marketplaces.

Department Stores 40

Department Stores Blog 40

Retail TouchPoints

APRIL 22, 2019

The path to purchase has become a complex fusion of multiple channels and devices, and many stores are struggling to keep up. Remaining store space will be used to reinforce the store as a “destination,” offering a point of differentiation from competitors.

Toys 195

Toys Department Stores Technology Reference 195

Retail TouchPoints

APRIL 18, 2019

Sears catered to this new target group by building department stores in urban working-class neighborhoods across the country. However, they are particularly disruptive to customer experiences, store formats and logistics. This brings us to store formats.

Department Stores 195

Department Stores Fulfillment Customer Experience Management 195

Steve Dennis

MAY 7, 2019

Like their brethren, the two new locations—one at The Greenwich Lane in the West Village, the other on the Upper East Side—will carry no merchandise and are tiny compared with the typical mall-based Nordstrom department store.

Department Stores 94

Department Stores Channel Books Omnichannel 94

Bamboo Rose

FEBRUARY 27, 2018

When we look at the retail landscape today, we see what boils down to three broad tiers of store success: – Tier 3 – Struggling: This tier is reserved for traditional, slow-to-adapt department stores.

Department Stores 26

Department Stores eCommerce 26

Steve Dennis

JANUARY 8, 2019

I was an executive at Neiman Marcus, and many of us on the senior leadership team were attending the grand opening of our new store at the Shops of La Cantera in San Antonio, Texas. Nordstrom has leveraged its core with new stores in Canada and New York City.

Department Stores 104

Department Stores Gifts Channel Events 104

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. While the comforts of the modern age found their way into the urban department stores of London, Paris, and New York, residents of smaller cities and towns were at the mercy of the general store. Evolution of Retail.

Point of Sale 63

Point of Sale Department Stores Mobile Payments Travel 63

Retail TouchPoints

DECEMBER 5, 2018

I purchased a dress for my daughter’s wedding from a major department store retailer, then was retargeted online with a 40% discount offer. I reached out via online customer service and was told they couldn’t help me because I had bought the item in-store.

Toys 195

Toys Department Stores Apparel Mobile 195

Kibo

SEPTEMBER 30, 2019

But tailored offers can also be used in stores to transform offline shopping experiences. To deliver this tailored experience in stores, retailers should: Include store promotions in BOPIS transactional messaging. Use store wifi to highlight relevant offers.

Live Chat 62

Live Chat Department Stores Gifts Recommendation 62

GetElastic

SEPTEMBER 2, 2019

Since the iBeacon and location technologies like geofencing came into play with their powerful ability to connect the in-store shoppers contextually, the retail space has been open to leveraging such technologies. This improves customer retention and business conversion for online stores.

Supplies 143

Supplies Department Stores Customer Retention eCommerce 143