Will Department Stores Be History By 2030?

Retail TouchPoints

The report that Barneys New York is examining strategic alternatives that could include a bankruptcy or sale is the latest indicator that department stores — even the luxury ones — just aren’t moving the needle for shoppers.

The Future of Department Stores

Forrester eCommerce

The Department Store’s Bright Future Department Stores Can Enjoy a Bright Future. Department stores must change to survive and thrive fierce competition from brands’ direct to consumer initiatives.

New Uberall research shows struggling UK department stores are missing out on high street customers due to online ‘invisibility’

Retail Technology Review

Uberall, the Berlin-headquartered location marketing technology specialist, has announced the findings of its research into the accuracy of online location search results of the UK’s largest department stores. Critical Issues Internet Retailing

Department Store Shares Are Up. Your Hopes Shouldn’t Be.

Steve Dennis

Amidst reports that holiday spending was up nearly 4.9% , some optimism about the American moderate department store sector has started to creep back in. Tighter inventories, store closings and other expense reductions should lead to year-over-year profit improvements. As I pointed out several months ago , at least two major things must happen before any optimism about the prospects of any of the middle market department store brands is warranted.

Better is not the same as good for department stores stuck in the middle

Steve Dennis

department stores reported earnings recently, a certain level of ebullience took hold. Given how beaten down the moderate department store sector has been, a strong quarter or two might seem like cause for celebration–or at least guarded optimism. As most U.S.

Department stores aren’t going away, but 3 big things still need to happen

Steve Dennis

It’s been a long, slow slide for department stores. In addition, Sycamore looks to be picking at the carcass of Bon-Ton Stores and Lord & Taylor is selling its iconic Manhattan flagship to WeWork.

Is this the beginning of a department store renaissance? Eh, not so much.

Steve Dennis

Then Kohl’s followed up with a similarly surprising upside report that led some to conclude that maybe, just maybe, the long-beleaguered department store sector might be seeing a resurgence or—dare we say it out loud?—the Without this shift, same-store sales would have increased only about 1.7% Penney and Sears ( and now Bon-Ton ) have been leaking volume through store closings and comparable store sales declines.

Department store quarterly performance: Better isn’t the same as good

Steve Dennis

Last week we had five major department stores report their quarterly earnings: Macy’s , Kohl’s , Nordstrom , Dillard’s and JCPenney. The main reason is that department stores failed to innovate. There is no fundamental reason why any given department store cannot not have a viable operation with hundreds of physical locations, particularly when we realize that some 80% of all products in core department store categories are purchased offline.

Nike Shows No Brand Is ‘Too Good’ For Amazon

Retail TouchPoints

Nike has forged a strong direct-to-consumer (DTC) push, aiming to cut product creation cycle times in half and uniting its web site, stores and digital products under a single team called Nike Direct. In another case that feels like déjà vu, department stores are falling on the sword. “If

Can Macy’s Revive Its Brand Through Discounting?

Retail TouchPoints

Macy’s incoming CEO Jeff Gennette revealed at the Bank of America Merrill Lynch Consumer & Retail Technology Conference last week that the department store plans on making significant changes to its struggling brick-and-mortar presence. Recently, this same store was slashed in half.

Crossing the Digital Divide: 6 Best Practices for Department Stores and Digital Marketplace Retailers


When it comes to department stores and marketplace retailers, digital truly is the divide. It’s easy for department stores to get caught up in Shiny Object Syndrome, ignoring the fundamentals in favor of the bells and whistles like smart fitting rooms and augmented reality displays.

Online spending in July spikes, through retailers need eCommerce capabilities to capitalise on the rise, says Tryzens

Retail Technology Review

in July 2018, equalling the amount spent in UK department stores. Figures from the Office of National Statistics (ONS) have revealed that online spending continued to increase to reach a new record proportion of all retailing at 18.2% Internet Retailing Critical Issues

3 Ways to digitally transform your health & beauty eCommerce business


According to a 2017 Deloitte study , older sales channels, such as department stores, are being challenged by online sales and specialty stores.

2017’s most popular blog posts

Steve Dennis

Every single retail store in the US to close permanently by month’s end. Stop blaming Amazon for department store woes. Department stores aren’t going away, but 3 big things still need to happen. The store closing panacea. As is my tradition, here’s my annual recap of my 2017 posts that got the most traffic. Once again my April Fool’s Day one easily grabs the top position.

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Will ‘Dangerous Discounting’ Minimize Margins For The Back-To-School Season?

Retail TouchPoints

My concern lies with the department stores that have felt forced to discount heavily in their attempt to keep pace. These retailers haven’t been able to pivot their overall store businesses fast enough, and they aren’t able to take the financial hits that Walmart and Target can sustain.

Fashion marketplaces: Saving the apparel industry?


Once upon a time, private label clothing brands would first design clothes, market them, find buyers at department stores and chain retailers, fulfill orders, plan logistics to accommodate demand, and distribute to physical stores.

Kohl’s, JC Penney and the relentless collapse of retail’s boring middle

Steve Dennis

As I have written about before , the moderate department store sector was in decline long before Amazon was anywhere close to being the force it is today. In fact, to put a point on this, in the face of Kohl’s and Penney’s negative store comps, TJX posted strong increases.

Year-End Review: Retail’s Top Success Stories Of 2018

Retail TouchPoints

Glenn Taylor, Senior Editor: While they’re not entirely out of the woods yet, the turnaround of experienced by major department stores, including Macy’s , Kohl’s , Nordstrom and Dillard’s , has been impressive. Last week, the RTP.

Macy’s Thanksgiving Day Parade Brings Spectacle to the Season


In 1924, Macy’s welcomed the world’s largest department store with their first parade in New York City. Macy’s employees dressed up and marched alongside animals borrowed from the Central Park Zoo, leading a giant Santa Claus for 6 miles from Harlem to the store at Herald Square.

The Genesis of Holiday Window Displays


The holiday season in major cities around the world is typically heralded by seasonal window retail displays put up by department stores and retailers large and small. One of the first major holiday window displays was put up by Macy’s New York store in 1874.

Retired Women: Retail’s Savior?

Retail TouchPoints

Wagner, Lustre There were more than 2,000 store closings in 2017. But retail stores are part of the character of the streets we walk every day. Is a “wellness” floor in a department store a magnet for people like this group of consumers? By Erica Baird and Karen E.

The Path To Purchase Is About Location As Much As Journey

Retail TouchPoints

By Gil Larsen, Blis More than 5,000 stores closed their doors in 2017, and this year looks set to surpass it with 1,500 more closures already. But then there are the others, the stores that are always busy and buzzing with browsers.

WWD: What Net Neutrality Means for eCommerce, Consumers, Retail

Dynamic Action

‘With a repeal of net neutrality, the social platforms may have the capability of becoming the new department stores,’ said Sarah Engel, chief marketing officer of DynamicAction. ‘Besides Amazon, they may become the only ‘department stores’ that can afford to offer the selection of amazing brands that rotate quickly enough to satisfy the consumers’ desires.’

Five Off-The-Radar Retail Predictions For The Last Half Of 2019

Retail TouchPoints

The path to purchase has become a complex fusion of multiple channels and devices, and many stores are struggling to keep up. Remaining store space will be used to reinforce the store as a “destination,” offering a point of differentiation from competitors.

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From URL To IRL: How Urbanization Will Shape The Future Of Retail

Retail TouchPoints

Sears catered to this new target group by building department stores in urban working-class neighborhoods across the country. However, they are particularly disruptive to customer experiences, store formats and logistics. This brings us to store formats.

Nordstrom’s ‘Local’ expansion has national implications for retail

Steve Dennis

Like their brethren, the two new locations—one at The Greenwich Lane in the West Village, the other on the Upper East Side—will carry no merchandise and are tiny compared with the typical mall-based Nordstrom department store.

Retail Yesterday, Today, & Tomorrow

Teamwork Retail

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. While the comforts of the modern age found their way into the urban department stores of London, Paris, and New York, residents of smaller cities and towns were at the mercy of the general store. Evolution of Retail.

Off-price retailing is in-demand

Bamboo Rose

When we look at the retail landscape today, we see what boils down to three broad tiers of store success: – Tier 3 – Struggling: This tier is reserved for traditional, slow-to-adapt department stores.

How Traditional Retailers Use Digital Marketing to Stay Relevant


While Nordstrom has always been a popular department store for luxury goods, they’ve recently managed to stay fresh in the minds of consumers by offering service-led retail.

Blake Nordstrom: Gone too soon, but his impact on retail will long be remembered

Steve Dennis

I was an executive at Neiman Marcus, and many of us on the senior leadership team were attending the grand opening of our new store at the Shops of La Cantera in San Antonio, Texas. Nordstrom has leveraged its core with new stores in Canada and New York City.

Year-End Review: Retail’s Missteps And Missed Opportunities In 2018

Retail TouchPoints

I purchased a dress for my daughter’s wedding from a major department store retailer, then was retargeted online with a 40% discount offer. I reached out via online customer service and was told they couldn’t help me because I had bought the item in-store.

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150 Years of the Best Holiday Campaigns


Owned retail store : 24.7%. In 1879, British stores began dedicating areas to ‘Santa Land’ where customers could wander around immersed in Christmas scenery. Did Coca-Cola create the modern day Santa Claus? Is Mr. Potato Head responsible for reshaping holiday TV advertising?

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Invasion of the Category Snatchers: Past Success on Amazon Doesn’t Guarantee Future Success

Etail Solutions

The billionaire investor confirmed what we already knew when he sold off the last $900 million of his retail stock and said, “The department store is online now.” Warren Buffet said that in ten years, the retail industry will be unrecognizable. ” That’s old news. The real news is what’s happening inside the online marketplaces.

Viva La Retail: The Retail Renaissance Lives And Dies By The Connected Consumer

Retail TouchPoints

Mobile has emerged as the crown jewel fueling the resurgence, as digital devices are now central to the in-store shopping experience. The technology helps enable a digital in-store experience that can drive more business.

Gee, I thought you were in the mattress business?

Steve Dennis

Drive around any major city and you’re likely to encounter quite a few mattress specialty stores, the most prominent being Mattress Firm with over 3,000 locations in the U.S. Department stores like Macy’s and JC Penney also have significant mattress businesses.

Reports Of JC Penney’s Death Are Greatly Exaggerated

Steve Dennis

Not only have they been swept up in the long-term decline of the moderate department store sector, but they also hemorrhaged huge amounts of market share during Ron Johnson’s failed re-boot. Store closings muddy the picture. Both Penney’s own store closings and those of competitors put pressure on pricing as stores liquidate merchandise. Amazon clearly has its eyes set on growing market share in traditional department store categories.

Will Prime Day’s Rising Tide Lift All Boats, Or Swamp Them?

Retail TouchPoints

Throwing constant promotions at consumers without differentiating the offerings is one of the main reasons the department store sector fell so far behind in recent years. In less than a week, Amazon Prime Day will toss the retail world into a mid-summer frenzy.

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Digital technology provides a single source of truth for a holistic shopping experience

Bamboo Rose

From online shopping with free overnight shipping to department stores opening on holidays, the retail industry is all about convenience.

Here we go again. Can Barneys survive in luxury’s new world?

Steve Dennis

In many ways, Barneys is less a luxury department store and more a specialty boutique on steroids. Given the narrowly focused model, it seems only a few markets can support a full-line store.

Closing the mobile conversion gap with PWAs


Debenhams, a British department store ventured into the world of PWAs and saw double-digit percentage point growth in mobile conversions.

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