New Uberall research shows struggling UK department stores are missing out on high street customers due to online ‘invisibility’

Retail Technology Review

Uberall, the Berlin-headquartered location marketing technology specialist, has announced the findings of its research into the accuracy of online location search results of the UK’s largest department stores. Critical Issues Internet Retailing

Better is not the same as good for department stores stuck in the middle

Steve Dennis

department stores reported earnings recently, a certain level of ebullience took hold. Given how beaten down the moderate department store sector has been, a strong quarter or two might seem like cause for celebration–or at least guarded optimism. As most U.S.

Department Store Shares Are Up. Your Hopes Shouldn’t Be.

Steve Dennis

Amidst reports that holiday spending was up nearly 4.9% , some optimism about the American moderate department store sector has started to creep back in. Tighter inventories, store closings and other expense reductions should lead to year-over-year profit improvements. As I pointed out several months ago , at least two major things must happen before any optimism about the prospects of any of the middle market department store brands is warranted.

Department stores aren’t going away, but 3 big things still need to happen

Steve Dennis

It’s been a long, slow slide for department stores. In addition, Sycamore looks to be picking at the carcass of Bon-Ton Stores and Lord & Taylor is selling its iconic Manhattan flagship to WeWork.

Leading department store chooses Bamboo Rose to revamp its backend

Bamboo Rose

Department stores have notoriously long, complex supply chains – take it from a leading specialty retailer with more than 30 brands offered in-store and online. The post Leading department store chooses Bamboo Rose to revamp its backend appeared first on Bamboo Rose.

Is this the beginning of a department store renaissance? Eh, not so much.

Steve Dennis

Then Kohl’s followed up with a similarly surprising upside report that led some to conclude that maybe, just maybe, the long-beleaguered department store sector might be seeing a resurgence or—dare we say it out loud?—the Without this shift, same-store sales would have increased only about 1.7% Penney and Sears ( and now Bon-Ton ) have been leaking volume through store closings and comparable store sales declines.

Department store quarterly performance: Better isn’t the same as good

Steve Dennis

Last week we had five major department stores report their quarterly earnings: Macy’s , Kohl’s , Nordstrom , Dillard’s and JCPenney. The main reason is that department stores failed to innovate. There is no fundamental reason why any given department store cannot not have a viable operation with hundreds of physical locations, particularly when we realize that some 80% of all products in core department store categories are purchased offline.

Can Macy’s Revive Its Brand Through Discounting?

Retail TouchPoints

Macy’s incoming CEO Jeff Gennette revealed at the Bank of America Merrill Lynch Consumer & Retail Technology Conference last week that the department store plans on making significant changes to its struggling brick-and-mortar presence. Recently, this same store was slashed in half.

Crossing the Digital Divide: 6 Best Practices for Department Stores and Digital Marketplace Retailers


When it comes to department stores and marketplace retailers, digital truly is the divide. It’s easy for department stores to get caught up in Shiny Object Syndrome, ignoring the fundamentals in favor of the bells and whistles like smart fitting rooms and augmented reality displays.

Online spending in July spikes, through retailers need eCommerce capabilities to capitalise on the rise, says Tryzens

Retail Technology Review

in July 2018, equalling the amount spent in UK department stores. Figures from the Office of National Statistics (ONS) have revealed that online spending continued to increase to reach a new record proportion of all retailing at 18.2% Internet Retailing Critical Issues

Fashion marketplaces: Saving the apparel industry?


Once upon a time, private label clothing brands would first design clothes, market them, find buyers at department stores and chain retailers, fulfill orders, plan logistics to accommodate demand, and distribute to physical stores.

Year-End Review: Retail’s Top Success Stories Of 2018

Retail TouchPoints

Glenn Taylor, Senior Editor: While they’re not entirely out of the woods yet, the turnaround of experienced by major department stores, including Macy’s , Kohl’s , Nordstrom and Dillard’s , has been impressive. Last week, the RTP.

2017’s most popular blog posts

Steve Dennis

Every single retail store in the US to close permanently by month’s end. Stop blaming Amazon for department store woes. Department stores aren’t going away, but 3 big things still need to happen. The store closing panacea. As is my tradition, here’s my annual recap of my 2017 posts that got the most traffic. Once again my April Fool’s Day one easily grabs the top position.

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Macy’s Thanksgiving Day Parade Brings Spectacle to the Season


In 1924, Macy’s welcomed the world’s largest department store with their first parade in New York City. Macy’s employees dressed up and marched alongside animals borrowed from the Central Park Zoo, leading a giant Santa Claus for 6 miles from Harlem to the store at Herald Square.

The Genesis of Holiday Window Displays


The holiday season in major cities around the world is typically heralded by seasonal window retail displays put up by department stores and retailers large and small. One of the first major holiday window displays was put up by Macy’s New York store in 1874.

Retired Women: Retail’s Savior?

Retail TouchPoints

Wagner, Lustre There were more than 2,000 store closings in 2017. But retail stores are part of the character of the streets we walk every day. Is a “wellness” floor in a department store a magnet for people like this group of consumers? By Erica Baird and Karen E.

The Path To Purchase Is About Location As Much As Journey

Retail TouchPoints

By Gil Larsen, Blis More than 5,000 stores closed their doors in 2017, and this year looks set to surpass it with 1,500 more closures already. But then there are the others, the stores that are always busy and buzzing with browsers.

Year-End Review: Retail’s Missteps And Missed Opportunities In 2018

Retail TouchPoints

I purchased a dress for my daughter’s wedding from a major department store retailer, then was retargeted online with a 40% discount offer. I reached out via online customer service and was told they couldn’t help me because I had bought the item in-store.

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Invasion of the Category Snatchers: Past Success on Amazon Doesn’t Guarantee Future Success

Etail Solutions

The billionaire investor confirmed what we already knew when he sold off the last $900 million of his retail stock and said, “The department store is online now.” Warren Buffet said that in ten years, the retail industry will be unrecognizable. ” That’s old news. The real news is what’s happening inside the online marketplaces.

WWD: What Net Neutrality Means for eCommerce, Consumers, Retail

Dynamic Action

‘With a repeal of net neutrality, the social platforms may have the capability of becoming the new department stores,’ said Sarah Engel, chief marketing officer of DynamicAction. ‘Besides Amazon, they may become the only ‘department stores’ that can afford to offer the selection of amazing brands that rotate quickly enough to satisfy the consumers’ desires.’

150 Years of the Best Holiday Campaigns


Owned retail store : 24.7%. In 1879, British stores began dedicating areas to ‘Santa Land’ where customers could wander around immersed in Christmas scenery. Did Coca-Cola create the modern day Santa Claus? Is Mr. Potato Head responsible for reshaping holiday TV advertising?

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Gee, I thought you were in the mattress business?

Steve Dennis

Drive around any major city and you’re likely to encounter quite a few mattress specialty stores, the most prominent being Mattress Firm with over 3,000 locations in the U.S. Department stores like Macy’s and JC Penney also have significant mattress businesses.

Off-price retailing is in-demand

Bamboo Rose

When we look at the retail landscape today, we see what boils down to three broad tiers of store success: – Tier 3 – Struggling: This tier is reserved for traditional, slow-to-adapt department stores.

Viva La Retail: The Retail Renaissance Lives And Dies By The Connected Consumer

Retail TouchPoints

Mobile has emerged as the crown jewel fueling the resurgence, as digital devices are now central to the in-store shopping experience. The technology helps enable a digital in-store experience that can drive more business.

Are private brands key to beating Amazon?

Steve Dennis

Store “owned” brands are hardly new. More than a century ago leading department stores began selling products under their own labels. Supermarkets also got on this bandwagon as did most other major department stores like Macy’s, Bloomingdales and Nordstrom.

Will Prime Day’s Rising Tide Lift All Boats, Or Swamp Them?

Retail TouchPoints

Throwing constant promotions at consumers without differentiating the offerings is one of the main reasons the department store sector fell so far behind in recent years. In less than a week, Amazon Prime Day will toss the retail world into a mid-summer frenzy.

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Reports Of JC Penney’s Death Are Greatly Exaggerated

Steve Dennis

Not only have they been swept up in the long-term decline of the moderate department store sector, but they also hemorrhaged huge amounts of market share during Ron Johnson’s failed re-boot. Store closings muddy the picture. Both Penney’s own store closings and those of competitors put pressure on pricing as stores liquidate merchandise. Amazon clearly has its eyes set on growing market share in traditional department store categories.

Digital technology provides a single source of truth for a holistic shopping experience

Bamboo Rose

From online shopping with free overnight shipping to department stores opening on holidays, the retail industry is all about convenience.

Magento, NetSuite Conferences Illustrate What B2C Can Teach B2B

Retail TouchPoints

Among companies that already have a B2B-specific web store, 76% are planning to upgrade it within two years — an indication that digital transformation is still a work in progress for many companies.

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Nordstrom: No good deeds go unpunished

Steve Dennis

but architecting its customer experience to reflect that the majority of physical stores sales start in a digital channel. Nordstrom complements its already excellent in-store customer service by arming many sales associated with tablets or other mobile devices. Nordstrom was a first mover in deploying buy online pick-up in store (BOPIS) and continues to elevate its capabilities by dedicating (and expanding) in-store service desks, among other points of seamless integration.

Entry Popups Could Be Killing Your Conversion Rate (And You Can’t Even Measure It)

Inflow Insights

Imagine if — as you were entering the parking lot of a department store — you saw dozens of employees with clipboards asking everyone who got out of their car to sign up for an email list. Would you park your car and go into the store? Popups can be useful.

Cashierless Retail: Great In Theory, But Still Shaky In Practice

Retail TouchPoints

By Glenn Taylor, Senior Editor The Amazon Go convenience store opening in January 2018 shed light on the next new shiny concept in retail — cashierless, checkout-free stores. For one, there are approximately 100 cameras on the Amazon Go store ceiling.

Cyber Resilience, Retail And The Role Of Technology

Retail TouchPoints

Protecting systems from complex and sophisticated data breaches is difficult enough, but it is even harder within a distributed store IT environment, such as those in nationwide retail chains or franchise businesses.

It’s the end of the mall as we know it. and I feel fine

Steve Dennis

First, in aggregate, regional malls–and their department store anchors–have been on the decline for more than two decades. The most recent wave of disruption has come mostly from the rise of off-price and dollar stores. As growing retailers situate new stores in growing suburban areas with favorable demographics, we often witness a shift in an area’s “retail center of gravity.” Digital Retail Store closings

JC Penney: The good, the bad and the ugly.

Steve Dennis

Penney recently announced its fourth quarter earnings as well as plans to shutter as many as 140 stores. Moreover, Penney’s comparable stores sales fell “only” 0.7%, materially better than their direct competitors, indicating some growth in relative market share. The company also continues to experience double-digit e-commerce growth with some 75% of online orders “touching” a physical store.

Can Macy’s Afford To Drop The Ivanka Trump Brand?

Retail TouchPoints

For whatever reasons, if Macy’s moves forward with removing Ivanka’s line from stores, it better be prepared to handle whatever comes its way as a result.

RevTech Event Spotlights Retail Innovation: Which Technologies Will Win Out?

Retail TouchPoints

RevTech , a venture accelerator focused on developing early-stage retail technology companies, is hosting its 11 th semi-annual Tech Trends in Retail event in the flagship Neiman Marcus store in Dallas on April 5.

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Subj: Dear Hiring Manager, I’m A Retail Veteran

Retail TouchPoints

Department stores and other general merchandise stores, like supercenters and warehouse clubs, have been hit especially hard, shedding 89,000 jobs from November through March, according to the New York Times.

The History of Ecommerce: What The Past Says About Tomorrow’s Retail Challenges


Department of Commerce data shows that ecommerce sales currently average about 9.1% Most businesses with an ecommerce presence use an ecommerce store and/or an ecommerce platform to conduct both online marketing and sales activities and to oversee logistics and fulfillment.

B2B 343

The Missing Piece In The Retail Technology Stack: Human Beings

Retail TouchPoints

Among the many presentations by Salesforce execs and retailers, there was a refreshing emphasis on how various technologies would be used by real-world store associates to enhance the experience of real-world shoppers.

Will Macy’s ignite a new era of legacy retailer innovation?

Steve Dennis

The moderate department store sector has been struggling for some two decades; first losing share to category killers and discount mass merchants, then to off-price retailers and now, increasingly, to Amazon. Since 2008, department stores’ share of total retail has sunk from 2.8% Over 1,000 stores have been shuttered during the past few years with more sure to follow.

Sourcing Journal: Black Friday in Review: The Winners, The Losers, The Dollars and the Deals

Dynamic Action

Sourcing Journal’s article Black Friday in Review: The Winners, The Losers, The Dollars and the Deals discusses the industry’s Black Friday results: consumers capitalized on the best deals, Millennials spent the most money, and department stores underperformed.

The Other AI: How Aesthetic Intelligence Can Transform Your Brand


Whether it was offering a gift with purchases in a department store or even providing testers through magazine sense strips, people responded sensorially, rather than logically, to their products.

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