Ecommerce Statistics
Ecommerce Platforms
APRIL 28, 2018
63% of millennials prefer to have their basic customer support questions answered by chat versus traditional channels. Chat adoption rates have risen from 38% in 2009 to 58% in 2014, which is a compound annual growth rate of 8.8% 76% of B2B buyers use three or more channels when researching a potential purchase. MarTech (2017).
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