Remove 2011 Remove Customer Loyalty Remove Customer Retention Remove Multichannel
article thumbnail

Ship-to-Store Breaks Down the Barrier Between Physical and eCommerce Retail

ESW

Walmart chose to build its Pickup Today program instead of expanding free shipping options way back in 2011. Mottl summarizes the importance of all those benefits: “Providing convenient, fast, easy and wanted ways to buy and get product is a win for the consumer and the brand/retailer and builds on customer loyalty.”.