Omnichannel Retail Index Spotlights 4 Investment Areas
Retail TouchPoints
JULY 20, 2022
The highest-ranking company implemented 85% of designated best practices, a significant increase from the highest score ( 72% ) in 2021. Department Stores ( 66% ) and Home & Houseware ( 65.9% ) followed closely behind, showing that verticals with high SKU counts have the most to gain from omnichannel capabilities.
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