2025 Customer Experience Customer Retention Subscription 
Retail TouchPoints
AUGUST 7, 2023
Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Global ecommerce sales are projected to exceed $7 trillion by 2025. Automation helps ensure a seamless customer experience.
GetElastic
NOVEMBER 9, 2021
Let’s take a quick look at some of the survey’s key statistical findings: By 2025, 75% of B2B manufacturers will sell to their customers directly via digital commerce. By 2023, 75% of organizations selling directly to consumers will offer subscription services, but only 20% will succeed in increasing customer retention.
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GetElastic
DECEMBER 18, 2020
By providing the convenience and added customer experience, of coupling analog products with services, brands will become more appealing to the largest generation with the highest spending power: the millennials. Subscriptions. Subscription based models are at the center of recurring revenue in eCommerce.
ROI Revolution
MAY 6, 2021
To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. Ecommerce has surpassed levels not expected until 2025 due to the COVID-19 pandemic, expected to bring in over $843 billion in sales this year.
Smile.io
FEBRUARY 7, 2023
In an economy where costs matter more than anything, to avoid the race to the bottom is to pull the right levers on the customer experience side. Shipping is where there are a lot more options and flexibility in what brands can give their customers.” Retention is the name of the game this year.
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