Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Global ecommerce sales are projected to exceed $7 trillion by 2025. Automation helps ensure a seamless customer experience.

Subscription 244

Subscription B2B Mobile Customer Experience 244

GetElastic

NOVEMBER 9, 2021

Let’s take a quick look at some of the survey’s key statistical findings: By 2025, 75% of B2B manufacturers will sell to their customers directly via digital commerce. By 2023, 75% of organizations selling directly to consumers will offer subscription services, but only 20% will succeed in increasing customer retention.

B2C 146

B2C B2B Customer Retention Subscription 146

GetElastic

DECEMBER 18, 2020

By providing the convenience and added customer experience, of coupling analog products with services, brands will become more appealing to the largest generation with the highest spending power: the millennials. Convenience and customer experience will be the key deciding factors when making a purchase. Subscriptions.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

Omnisend

MAY 18, 2021

In turn, leading platforms like Shopify, BigCommerce, and Magento can help ensure positive customer experiences. Appeal to your customers and ensure a high customer retention rate by utilizing marketing automation. In-depth research shows that pets also benefit from CBD. How to Use CBD Ecommerce Trends Effectively.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Smile.io

JANUARY 23, 2023

On average, the beauty industry generates $100 billion worldwide , expected to reach $120 billion by 2025. So how did this company build such a loyal following of customers surrounded by so many competitors? We’re looking at the top 10 examples of CSR used as a customer retention tool. Blog Beth Foster 3.

Customer Retention 47

Customer Retention Social Media Customer Blog 47

Smile.io

SEPTEMBER 1, 2023

Improve your Customer Churn Rate with outstanding customer experience The key to improving your customer churn rate is to provide an outstanding customer experience. It’s estimated that 61% of consumers say they will switch to a competitor after one bad customer experience.

Customer Retention 72

Customer Retention Mobile Improvements Customer Experience 72

GetElastic

JANUARY 13, 2022

Overwhelmingly, B2B organizations had to rethink how they do business in the last two years given the harsh realities of a global pandemic; and while these organizations answered the call out of necessity, many focused on their own internal sales goals versus the customer experience.

Omnichannel 78

Omnichannel Customer Retention Social Media Customer Experience 78