B2C Customer Experience Customer Retention Knowledge Base 
Omnisend
DECEMBER 15, 2020
Higher customer satisfaction rates. Improved customer retention. Providing a user-friendly experience. Higher long-term customer engagement and brand trust. Better customer expectation management and needs assessment. How to Start with Omnichannel Support. Chatbot for AI-assisted tips.
Kissmetrics
AUGUST 6, 2021
It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.
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