B2C Customer Loyalty Financial Services Survey 
ROI Revolution
MARCH 2, 2021
Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. 21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Last updated March 2, 2021. COVID-19 + ecommerce: DTC stats.
ROI Revolution
OCTOBER 1, 2020
Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. According to an Adobe consumer survey, 33% of consumers have received online orders later than expected and 30% prefer BOPIS or curbside pickup over delivery. Last updated October 1, 2020. 9/14 update.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ROI Revolution
NOVEMBER 4, 2020
Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. 64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. Last updated November 4, 2020. 60% want curbside pickup options.
ROI Revolution
AUGUST 4, 2020
Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. In the UK, 35% of all online purchases during the lockdown period were made via Amazon, with one-fifth of survey respondents saying they now have a higher intent to purchase from Amazon post-pandemic.
ROI Revolution
DECEMBER 3, 2020
Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. 23% of executives still expect a decrease in customer demand over the next six months.
ROI Revolution
JANUARY 5, 2021
Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. Last updated January 5, 2021. COVID-19 + ecommerce: DTC stats. 10/7 update.
ROI Revolution
SEPTEMBER 9, 2020
Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. In the UK, 35% of all online purchases during the lockdown period were made via Amazon, with one-fifth of survey respondents saying they now have a higher intent to purchase from Amazon post-pandemic.
Expert insights. Personalized for you.
195 
Let's personalize your content