ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. Building an online shopping channel for their corporate customers delivers an experience that drives sales.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

RTP blog

APRIL 9, 2018

As many as 43% of retailers surveyed expect a net increase in the number of brick-and-mortar stores they operate by the end of 2018 compared with 2017, according to an NRF study. While Nordstrom may have set the stage, it seems like all retailers are moving towards a robust and seamless brand presence across channels.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Optimizely

MARCH 14, 2019

Customer loyalty is everything for ecommerce brands. Getting a buyer to make that second purchase is crucial, as loyal customers are worth up to 10X the value of their first purchase. Here’s how to create an ecommerce content strategy to engage buyers between purchases and drive serious growth for your B2C brand.

eCommerce 210

eCommerce Blog Article Games 210

Optimizely

FEBRUARY 14, 2019

While we’ve talked at length about getting to know who your customers are based on everything from data to surveys , your product category can also give you a concrete idea from the outset. We did an in-depth analysis of customer behavior across hundreds of B2C brands and found two types of customers pop up again and again.

Jewelry 186

Jewelry Sporting Goods B2C Electronics 186

GetElastic

NOVEMBER 23, 2022

This means that Composable Commerce is suitable for any online business, be it B2B, B2C or D2C. The adoption of Composable Commerce gives brands the opportunity to focus on providing their customers with the best customer experience (CX). Business Benefits of Composable Commerce.

Multi-channel 78

Multi-channel Merchant Services Customer Experience B2C 78

GetElastic

NOVEMBER 19, 2019

However, a loyalty program must be valuable to the customer to win loyalty. Hence, the need to define your B2B loyalty program. What makes a great loyalty program great? Differences Between B2B and B2C Loyalty Programs. B2C loyalty programs are suitable for engaging, retaining and rewarding consumers.

B2B 104

B2B Payment Services B2C Payments 104

FastSpring

APRIL 16, 2019

For B2B businesses, 9% of monthly recurring credit card transactions fail on average and, for B2C businesses, the number is closer to 14%. Survey Churners. Survey customers who have recently churned to ask why they stopped using your services. You can include it on your cancellation page or send a survey link via email.

Subscription 73

Subscription Payment Services Payments Shipping Costs 73

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. You don’t need to implement all of these but adopt those that make sense for your customers and business model.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Ecommerce Platforms

SEPTEMBER 16, 2019

Do a Small Physical Survey. Doing a survey is as easy as walking in a storefront that owns an online store and asking the requisite questions. ?? Practically speaking, here's what should be on your checklist: How often does a specific product get returning customers? Customer Loyalty Program. That simple.

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

Omnisend

JANUARY 8, 2024

For these reasons, a 2023 report from Antavo found that 68% of brands intend to increase their spending on customer retention. Let’s explore the value repeat clients and customers can bring to your business. Image via Statista Businesses can solve these challenges by learning to increase their repeat customers.

Customer 88

Customer Customer Retention Social Media X-cart 88

FastSpring

DECEMBER 18, 2020

According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. A 2018 survey found that nearly half of companies make 50–74% of all their corporate purchases online. In some ways, the move from B2B sales happening offline to online mirrors other trends we see in the B2C market.

B2B 148

B2B eCommerce Payment Services SEO 148

GetElastic

AUGUST 18, 2021

The effect of mobile on B2B eCommerce is expected to continue accelerating, with B2B leaders doubling down on mobile commerce to increase engagement, drive traffic, and boost customer loyalty. Innovate sales approaches using customer feedback, data, and consumer insights to ensure that digital transactions are not a zero-sum game.

B2B 145

B2B eCommerce Payment Services Marketing 145

GetElastic

NOVEMBER 12, 2019

Although much has been made about how Amazon—and ecommerce in general—is reshaping the world of retail, this seismic shift has far wider consequences on both B2C and B2B vendors. Customer expectations have evolved and, in many cases, surpassed what merchants can deliver. All B2B customers are also B2C consumers.

Customer Loyalty 109

Customer Loyalty Improvements B2C B2B 109

Omnisend

DECEMBER 15, 2020

This way you can gather relevant data about your customer and refer to it to gain context before the next interaction. Data shows that 42% of B2C companies use a chatbot on their websites, and 89% of decision-makers feel they allow for more personalized interactions and customer support. Chatbot for AI-assisted tips.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Kissmetrics

AUGUST 6, 2021

To better understand your audience, use: Audience research tools like surveys and quizzes to gather demographic and psychographic data on your target audience. This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Kibo

DECEMBER 14, 2021

Retailers should always use mobile to enhance loyalty programs. A great loyalty program should now be easily accessible through an app, easy to use, relevant, and give back to customers. Loyalty programs are an easy way to improve online and in-store sales and gain valuable insight into customer profiles.

Social Media 62

Social Media Retail Mobile Omnichannel 62

BigCommerce

FEBRUARY 13, 2018

Generally, there are six main models of ecommerce that businesses can be categorized into: B2C. Business-to-Consumer (B2C). B2C ecommerce ecompasses transcations made between a business and a consumer. It went on to turn into a major B2B, C2C, and B2C platform that’s still widely used today. Types of Ecommerce.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Optimizely

DECEMBER 19, 2017

As a B2C marketer, you can’t market to everyone or you’ll sell to no one. You have to specifically target your ideal customers, and to do that, you must really understand your top buyers. We recommend that you think deeply about the specific verticals you sell into as you build your ideal customer profiles. …and much more.

Customer 300

Customer eCommerce B2C Fashion 300

Kibo

FEBRUARY 22, 2023

With omnichannel shopping becoming the norm across B2B and B2C sectors, it’s become increasingly important to have seamless operations across channels. One of the critical components of a successful omnichannel experience is the ability to unify inventory data in real-time and make the inventory shoppable across any sales channel.

Customer 62

Customer B2B Supplies Shipping Costs 62

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand. A whopping $3.23

Payment Services 206

Payment Services Merchant Services Omnichannel Consumer 206

Kibo

AUGUST 4, 2022

And a Kibo survey found that 36% of consumers already have a product subscription. Kibo Subscriptions Management will help retailers drive sales and customer loyalty with ongoing, recurring orders. When asked in a survey why they decided to subscribe to a product, 59% of consumers said it’s for the convenience factor.

Subscription 62

Subscription Management Beauty and Health Food and Beverages 62

Omnisend

FEBRUARY 8, 2023

Best email automation software and tools The following email automation software and tools are listed based on our survey into what is used most across all industries. 5 Active Campaign B2B and B2C companies with email experts ❌ $29/month G2: 4.6/5Capterra: 5 Active Campaign B2B and B2C companies with email experts ❌ $29/month G2: 4.6/5Capterra:

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Empower customers to self-service By signing up for a subscription, a customer is saying they trust the company enough to deliver a needed product or service on time.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

eCommerceFuel

FEBRUARY 16, 2021

trillion — six times the value of the e-commerce B2C market. And the conversion rates of B2B online transactions range between 6% and 8% while B2C online transactions are only 3% to 5%. And this creates high customer lifetime value. If you’re selling jewelry at a retail price, your main customers are consumers.

eCommerce 59

eCommerce Shipping Costs B2C B2B 59

Optimizely

JUNE 13, 2019

You don’t always have to understand why exactly your customers make the choices they do — you just have to know that they are doing it and use that data to your advantage to drive customer loyalty. The second way to collect the necessary information is to ask customers for it. Take Apple as an example.

Customer 270

Customer Outdoor Social Media Customer Loyalty 270

Kibo

MAY 14, 2014

Be responsive to your customers: In order to maximize online sales and build brand equity, you need to go where the eyeballs are—this means optimizing your online shopping experience to work over all connected devices. A recent customer survey reveals that 69% of customers expect sales associates to be armed with mobile devices.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Kibo

FEBRUARY 19, 2021

With customers in mind, companies can choose the right tools to deliver the most relevant experiences. Key elements include: Customer research. Sellers should delve into existing analytics, survey existing shoppers and new target audiences, and study competitors to understand what motivates engagement and purchasing.

Customer 118

Customer Social Media Live Chat Merchant Services 118

ESW

MAY 23, 2018

By bypassing retailers, brands are able to foster long-term relationships directly with their customers. They also gain control over the transaction, user experience, and customer contact information, which are crucial to generating repeat purchases and customer loyalty.

Consumer 122

Consumer Payment Services Shipping Costs Payments 122

Kibo

AUGUST 3, 2022

And a Kibo survey of over 1,000 adults across the US found that 36% of consumers already have a product subscription. Kibo Subscriptions Management will help retailers drive sales and customer loyalty with ongoing, recurring orders. We’ll also share the results of our State of Product Subscriptions survey in this blog.

Subscription 62

Subscription Beauty and Health Food and Beverages Customer Loyalty 62

Ecommerce Platforms

OCTOBER 24, 2022

A survey conducted by CampaignMonitor into 1,000 businesses found that 64% of small businesses are already using email to reach their target audience. B2C Email Marketing Statistics. With countless customers already active on their inboxes, B2C email marketing packs a punch. of B2C emails don’t make it to the inbox.

Marketing 196

Marketing B2B B2C Mobile 196

ROI Revolution

MARCH 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. 21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Last updated March 2, 2021. COVID-19 + ecommerce: DTC stats.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

DECEMBER 3, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. 23% of executives still expect a decrease in customer demand over the next six months.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

AUGUST 5, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. 21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. COVID-19 + ecommerce: DTC stats. 60% want curbside pickup options.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JANUARY 5, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. Last updated January 5, 2021. COVID-19 + ecommerce: DTC stats. 10/7 update.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

NOVEMBER 4, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. 64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. Last updated November 4, 2020. 60% want curbside pickup options.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

OCTOBER 1, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. According to an Adobe consumer survey, 33% of consumers have received online orders later than expected and 30% prefer BOPIS or curbside pickup over delivery. Last updated October 1, 2020. 9/14 update.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

DECEMBER 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Various surveys have been circulating about consumers’ return-to-office preferences, with some polls indicating more hesitancy to return than others. COVID-19 + ecommerce: DTC stats. 10/7 update.

eCommerce 148

eCommerce Social Media Payments Payment Services 148