What Is Unified Commerce—And Why Is It Essential In 2021 and Beyond?
Kibo
MARCH 29, 2021
To meet the moment, companies must move away from multichannel or omnichannel platforms to unified ones that increase engagement and foster repeat business. Unified commerce isn’t simply an evolution of omnichannel retail, it’s its panacea. This made it difficult to deliver a consistent customer experience (CX).
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