sales@lateshipment.com Customer Experience Customer Loyalty Data Technology 
lateshipment
APRIL 28, 2024
Stands for the increasing and ever-changing customer expectations with your business and the answer of meeting or rather exceeding these expectations stands for what one would call ‘ a great customer experience ’. The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.
lateshipment
APRIL 2, 2021
Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Stellar customer support = enhanced overall shopping experience.
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lateshipment
FEBRUARY 3, 2023
Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Post-purchase CX Strategies to Build a Customer Base 1.
lateshipment
MARCH 26, 2020
Increased Customer Anxiety and Frustration Over Parcel Whereabouts. Customer anxiety while awaiting parcels forces support reps to handle a skyrocketing number of WISMO (Where Is My Order?) Here’s a solution: Use a dedicated customer support dashboard that highlights delivery issues as soon as they are detected.
lateshipment
JUNE 3, 2022
Your shipping carrier on the other hand is already overwhelmed by their delivery volumes and has no interest nor commitment to your customer experiences (CX). This can lead to increased shipping costs in the form of unwanted returns, customer acquisition, and more. What is a Last-mile Carrier? Interested?
lateshipment
MAY 26, 2022
As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. Here are some measures to help you provide your customers with a memorable CX after checkout and cement you as their go-to option.
lateshipment
DECEMBER 17, 2023
With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas. While this may seem daunting, a well-defined return policy and efficient processes can turn a potential headache into a positive customer experience and build customer loyalty.
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