Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. Whatever the reason, the data illustrates the importance of understanding what your particular customers want.

Customer Experience 286

Customer Experience Customer eCommerce Customer Loyalty 286

Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely. That’s where cloud-optional technology comes into play.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

Retail TouchPoints

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

Customer Experience 298

Customer Experience Customer Channel Omnichannel 298

Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis.

Technology 299

Technology Retail Supplies Operations 299

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 304

Customer Experience Customer Supplies Technology 304

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Tony Bacos will begin today and report directly to CEO Matt Baer.

Fashion 277

Fashion Technology Operations Customer Experience 277

Retail TouchPoints

MAY 12, 2023

Field service companies shouldn’t discount technology to help address staffing shortages. Predictive analytics, the Internet of Things (IoT) and AI run new technologies like management software. Improving technicians’ experiences: Chatbots already provide customer service, but now they can help technicians troubleshoot too.

Customer Experience 344

Customer Experience Customer Travel Technology 344

RTP blog

SEPTEMBER 25, 2017

With technology that creates a seamless shopping experience and insights from your data. Technology That Transforms The right application of cutting-edge technology not only improves the shopping experience — it helps drive revenue and build trust with your customers. Just ask Alexa.

Technology 300

Technology eCommerce Platforms eCommerce Recommendation 300

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

OCTOBER 18, 2022

This is where full-journey people tracking technology comes into play. Through AI-powered 3D sensors and people flow technology, you can individually and anonymously record the exact geolocation of all people within a physical environment every quarter second with sub-foot accuracy. What are they doing in-store?

Customer Experience 311

Customer Experience Customer Apparel Technology 311

Retail TouchPoints

DECEMBER 18, 2023

Data Quality is Critical Successfully selling products online requires that companies produce, consume and make sense of a massive amount of data. It can process data to identify matches, recognize patterns and take action 50 times faster than humans. AI’s effectiveness hinges on the quality and quantity of data available.

Recommendation 264

Recommendation eCommerce Jewelry Document 264

Retail TouchPoints

JANUARY 16, 2024

Build-A-Bear Workshop has deployed a new cloud-native, mobile-first POS and customer engagement solution in 450 stores across the U.S., Canada and the UK, with plans to roll out the technology in additional geographies over the next year.

Customer Data 296

Customer Data Workshop Customer POS 296

RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? It provides a real-time view of the customer experience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 296

Technology Other Consumer Fashion 296

UpSellIt

APRIL 22, 2024

Upsellit took home the gold for Best Use of Data & Insights at the 2024 US Partnership Awards! This accolade serves as a testament to our cutting-edge technology and strategic expertise that consistently deliver exceptional outcomes for our clients.

Comparison Shopping 127

Comparison Shopping Technology Conversion Optimization Recommendation 127

Kissmetrics

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?

Technology 363

Technology Social Media Information Live Chat 363

Forrester eCommerce

MARCH 21, 2024

Read insights from Principal Analyst Emily Pfeiffer and Senior Research Associate Delilah Gonzalez on how quality data powers commerce search experiences.

Customer Experience 251

Customer Experience Consumer Omnichannel Technology 251

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Which is to say that while the AI boosters have done excellent work persuading the marketers, they have their work cut out for them with the people who actually matter, i.e. customers.

Recommendation 298

Recommendation Customer Hobbies Technology 298

Retail TouchPoints

MAY 6, 2022

Data is a critical foundation in today’s retail strategies, enabling organizations to make smart analytics-based business decisions, from refining personalized marketing efforts to improving logistics operations. The rise of ecommerce and other technological advances have made the retail sector an increasingly data-rich environment.

Retail 298

Retail Management Information Consumer 298

Forrester eCommerce

MAY 17, 2021

CX pros can realize the full benefits of customer data by building a comprehensive CX technology portfolio that weaves in partner tech. Learn more.

Technology 219

Technology Customer Data Customer Customer Experience 219

Retail TouchPoints

AUGUST 4, 2022

In 2021, an analysis of web traffic data by Imperva Threat Research revealed that four out of every 10 shoppers on a retail site were not human. During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process.

Customer Experience 278

Customer Experience Customer Gifts Management 278

Forrester eCommerce

MARCH 4, 2020

It’s an easy overlay to your existing technology ecosystem and extends the life of the contact center applications. Forrester data shows that over 44% of organizations are already using RPA. RPA (robotic process automation) is a tactical, short-term fix to digitize common, reproducible agent tasks in the contact center.

Customer Experience 337

Customer Experience Customer Technology 337

Retail TouchPoints

NOVEMBER 12, 2020

Aetrex Worldwide has launched Albert 2, the next generation of the company’s 3D foot scanning technology. The omnichannel device is designed to be a fully integrated foot scanning system that can help shoppers find correctly fitting footwear and orthotics and provide an enhanced customer experience at retail.

Technology 340

Technology Omnichannel Customer Experience Information 340

Forrester eCommerce

APRIL 18, 2022

Responsible and ethical tech practices start with the premise that technology is not neutral—and that represents a significant shift in thinking in the tech industry.

Technology 335

Technology Customer Experience Customer 335

Retail TouchPoints

SEPTEMBER 10, 2021

The word that comes to mind when we talk internally about customer experience and the customer journey is fluidity,” said Lande-Shannon. “In We know that hair coloring, for a lot of women, is a nerve-wracking experience,” said Lande-Shannon. It validates that we as a hair color company are also a technology-based company.

Customer Experience 275

Customer Experience Customer Omnichannel Technology 275

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Retail 320

Retail Customer Experience Customer Retention Technology 320

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. Over time, the partnership will develop additional data science and AI capabilities. “H&M

Customer Experience 264

Customer Experience Omnichannel Supplies Events 264

Retail TouchPoints

JANUARY 19, 2024

consumers are increasingly looking for deals and overall experience when shopping. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S. Instead, these companies should understand the landscape of services providers for cutting-edge technologies like AI and seek out strategic partnerships.

Payment Services 340

Payment Services Merchant Services Retail Customer Experience 340

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

Retail 340

Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

FEBRUARY 15, 2023

Accenture’s AI.Retail platform — which helps retailers better utilize data and artificial intelligence to optimize common operations such as customer acquisition, pricing and promotions, assortment and supply chain — can now be deployed on Google Cloud. Current customer Albertsons Cos.

Merchant Services 290

Merchant Services Supplies Retail Customer Data 290

Retail TouchPoints

SEPTEMBER 28, 2021

Some say that in the new era of retail, data is gold. For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development.

Consumer 278

Consumer Customer Experience eCommerce Technology 278

Retail TouchPoints

JANUARY 15, 2024

Based on the findings of the studies, two AI truths become clear: Retailers are looking to AI to offset a plethora of current challenges and drive operational efficiency ; and Executives see generative AI specifically as a transformational technology that will change the face of retail communications and experiences.

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Retail Customer Experience Technology Operations 312

Retail TouchPoints

OCTOBER 24, 2023

With the pace at which technologies and consumer preferences are evolving, most executives seem to now take the attitude that failure has become not something to avoid, but rather a necessary piece of any strategic evolution. Brands that are targeting Gen Z and Gen Alpha have to be on the bleeding edge of technology,” said Claire’s Patrick.

Food and Beverages 278

Food and Beverages Workshop Games Consumer 278

Retail TouchPoints

DECEMBER 24, 2021

The answer lies in balancing the dining experience with new realities of safety and satisfying customer expectations. When done correctly, innovations like QR code menus and data-driven loyalty efforts can turn customers who are eager for a “back-to-normal” night out into regular diners who embrace a new era of restaurant experiences.

Payment Services 278

Payment Services Customer Experience Outdoor Technology 278

Retail TouchPoints

APRIL 6, 2022

Now that restrictions are being lifted and people are excited to visit stores again, shopping center owners and operators have an opportunity to simultaneously transform the shopper experience and maximize revenue. Data-driven insights are the key. Leveraging Data for Stronger Lease Negotiations. Smart Tech is Smart Business.

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Omnichannel Events Operations Technology 318

Retail TouchPoints

JUNE 9, 2023

From choosing more eco-friendly materials to incorporating energy-saving technologies, these companies have seen the importance of creating better environmental practices and have acted accordingly. Sustainability can be highly data-driven. There is also a significant intersection of sustainability with customer preference data.

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Supplies Operations Shipping Costs Customer 246

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 278

Technology Shipping Costs Omnichannel Mobile 278