Customer Loyalty, Handbook and Technology

The Ultimate Handbook to Achieve Post-purchase Success with LateShipment.com and Zoho Desk

lateshipment

OCTOBER 3, 2023

While many things contribute to improving customer experiences, the one area that deserves to be under the spotlight is the “post-purchase” phase. Proactive actions, timely updates, and efficient issue resolution will lead to higher customer satisfaction, increased loyalty, and ultimately, business growth.

Shipping Costs

Shipping Costs Customer Experience Shipping eCommerce

Almost half (45%) of retailers now experience customer churn rates upwards of 51%, according to the latest data from MoEngage

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention

Customer Retention Customer eCommerce Retail

Online Retail Today

The Ultimate Handbook to Achieve Post-purchase Success with LateShipment.com and Zoho Desk

Almost half (45%) of retailers now experience customer churn rates upwards of 51%, according to the latest data from MoEngage

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