Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs
lateshipment
NOVEMBER 26, 2023
With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. Net Promoter Score (NPS): NPS indicates the likelihood of customers recommending your brand to others.
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