Kissmetrics

JANUARY 17, 2018

You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Do so by giving them valuable rewards through a customer loyalty program. Price sensitivity is bound to be an issue, so be clear about the benefits of upgrading.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 211

Payments Payment Services Customer Experience Social Media 211

SellBrite

MARCH 30, 2018

You need great products, and you need great management and customer service – but no matter how great your products or customer support are, you need someone whose focus is finding your customers and figuring out how to speak to them in a way that convinces them your products are the ones they’ve been looking for.

eCommerce 151

eCommerce Social Media Merchant Services Payment Services 151

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. There is a noticeable lack of faith in businesses ability to handle live chat well.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. The result is a seamless experience for customers and agents alike.”.

Payment Services 200

Payment Services Merchant Services Omnichannel Consumer 200

Ecommerce Platforms

SEPTEMBER 28, 2021

However, the extent to which you can access these tools depends on your chosen pricing plan (more on this below!). ??Read You benefit from transparent and easy-to-understand pricing. You’ll have to vet potential plugins for quality, performance, and additional costs. Read our full Squarespace review.

Payment Services 104

Payment Services Shipping Costs WooCommerce SEO 104

Kibo

FEBRUARY 19, 2021

Specific metrics include: Time on site Watch time for videos Visit frequency Duration of live chat sessions. This is especially true given that loyal customers cost less to lure back and tend to spend more. Retailers should track: Return visits Repeat purchases Loyalty club logins and redemptions Referrals.

Customer 118

Customer Social Media Live Chat Merchant Services 118

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Try to find a subscription management platform that allows you to customize discounts on a product-by-product basis.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Ecommerce Platforms

FEBRUARY 20, 2020

According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions. A subsequent survey conducted in 2019 went much deeper and established the precise POS capabilities retail businesses are currently focusing on.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

FEBRUARY 20, 2020

According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions. A subsequent survey conducted in 2019 went much deeper and established the precise POS capabilities retail businesses are currently focusing on.

POS 104

POS Payment Services Merchant Services lightspeed 104

BigCommerce

DECEMBER 5, 2017

How is a sinking ship different from a failing ecommerce site? At least the captain can go down with their ship! You can’t – so you better do everything in your power to keep the customers coming. When to ask customers for reviews (and then how to use those!). What is cost of customer acquisition?

Customer 381

Customer Live Chat Social Media BigCommerce 381

Omnisend

MAY 30, 2023

You can use the feature to collect survey responses, additional feedback, and to run contests. Pricing These tables will give you a quick overview of the pricing structure and inclusions under each plan. Omnisend’s free SMS pricing calculator makes it easy to plan your budget for your SMS campaigns. Here’s an example.

Shipping Costs 88

Shipping Costs Multi-channel Live Chat Shopify 88

Ecommerce Platforms

DECEMBER 18, 2020

Overall, ecommerce marketing should be considered in your costs. There's no way to find new customers without ecommerce marketing, so every shirt or electronic sold must also have a per-unit line in your accounting figures showing you how much it cost to acquire that customer through ecommerce marketing. Customer reviews.

eCommerce Marketing 223

eCommerce Marketing eCommerce Social Media Marketing 223