Customer Loyalty Search Marketing Shipping Survey 
ROI Revolution
MARCH 2, 2021
21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Out of the weeks surveyed, executives narrowly approached an overall negative outlook from Oct. 36% of consumers have experienced substantial shipping delays due to COVID-19 ( Narvar ).
ROI Revolution
OCTOBER 1, 2020
BOPIS also brings consumers the immediate satisfaction of receiving their item almost immediately without having to search for it in the store or wait for it to be shipped. According to an Adobe consumer survey, 33% of consumers have received online orders later than expected and 30% prefer BOPIS or curbside pickup over delivery.
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ROI Revolution
DECEMBER 2, 2021
Shipping, inventory, and fulfillment are the basic underpinnings of a business that must work flawlessly for marketing & advertising to be worth it – and they are all in flux right now. Rising costs are making it even more difficult for businesses to get their products delivered to stores and customers alike.
ROI Revolution
NOVEMBER 4, 2020
64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. While over half (54%) of executives surveyed in April expected profits to decrease over the next six months, that number is down to 31% now – the lowest it’s been since the beginning of the pandemic.
ROI Revolution
AUGUST 5, 2021
Delivery is a huge consideration factor for customers, especially in an age where Amazon has made two-day shipping the expected norm. 21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Touchless payment continues to grow. January 7 update.
ROI Revolution
DECEMBER 3, 2020
The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. 64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. 23% of executives still expect a decrease in customer demand over the next six months.
ROI Revolution
AUGUST 4, 2020
In the UK, 35% of all online purchases during the lockdown period were made via Amazon, with one-fifth of survey respondents saying they now have a higher intent to purchase from Amazon post-pandemic. Due to COVID-19, merchandising, fulfillment, and shipping have been major concerns of brands large and small for the past several months.
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