Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Shipping Costs 275

Shipping Costs Fulfillment Shipping Customer Loyalty 275

Wiser

JUNE 25, 2019

Customer loyalty plans are becoming more common among both brick – and – mortar and online stores. But not all customer loyalty plans are created equal — Do consumers notice the differences? Do those differences impact their decision to join a loyalty program? Free shipping (68 percent) .

Customer Loyalty 74

Customer Loyalty Customer Shipping Costs Shipping 74

Retail TouchPoints

JUNE 27, 2023

Prime Duo members also receive: Fast, free delivery and the other benefits of a personal Prime membership; Convenient business delivery for members who select an “Amazon Day” to receive eligible orders on the same day each week; Consolidated shipping on eligible large orders to receive items in the fewest packages and deliveries possible; (..)

Shipping Costs 272

Shipping Costs Operations Small Business Retail Customer Loyalty 272

SellBrite

JUNE 7, 2017

That’s why you need to develop post-purchase strategies: in order to enhance customer loyalty and drive revenue. Have you enrolled customers who just made a purchase in your brand’s loyalty program? Maybe, you send them surveys to find out what they’re really thinking? Invite to your loyalty program.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Wiser

JUNE 11, 2019

This is important because strategies to build consumer loyalty can evolve depending on the channel. Free one-day shipping like what Amazon offers for millions of products is a strong eCommerce play, while buy online, pick up in-store (BOPIS) is one brick-and-mortar option. Curious which loyalty programs work the best?

Customer Loyalty 83

Customer Loyalty Customer Retail Shipping Costs 83

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. The barriers to brand loyalty. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Retail TouchPoints

MARCH 26, 2021

Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. Customization also helps retailers build an emotional connection with their customers through co-creation, and improves customer loyalty.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

365 Retail

OCTOBER 30, 2023

In an era marked by financial caution, the dynamics of shopper loyalty are shifting, particularly in light of the ongoing cost-of-living crisis. ’ However, small retailers should tread carefully; issues like expensive shipping and delayed dispute resolutions can negatively impact customer satisfaction.

Small Business Retail 110

Small Business Retail Shipping Costs Customer Experience Customer 110

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 307

Customer Loyalty Shipping Costs Technology Supplies 307

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 262

Shipping Costs Customer Experience Supplies Improvements 262

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 300

Consumer Shipping Costs Customer Retention Information 300

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Infection Control: Burden Or Benefit?

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. There is a reason why Amazon is increasingly choosing to handle its deliveries in-house rather than depending on shipping carriers like FedEx, UPS, or DHL for this purpose. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

lateshipment

JULY 14, 2021

Keep Surveys Short. Collecting customer feedback is vital for any business. One of the most effective ways to gather feedback is by conducting surveys. But then, long surveys no longer attract respondents, but short ones do. It would be best to keep surveys as short as possible. Co-browse with Customers.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Retail TouchPoints

NOVEMBER 4, 2021

In fact, a new report from Software Advice found that 91% of the 700 retailers it surveyed are currently evaluating, in the process of rolling out or already offering a BNPL option. Additionally, one in four consumers surveyed by Adobe had used BNPL in the past three months. Consumers Look to Curbside to Secure the Goods and Save $$$.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

Retail TouchPoints

OCTOBER 4, 2021

A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. After all, it’s better to advertise fewer products than harm customer loyalty by telling someone the item they ordered isn’t actually available. Let the countdown begin….

Merchant Services 321

Merchant Services Payment Services X-cart Supplies 321

Retail TouchPoints

JULY 10, 2023

Assistive customer service. Improving customer service has long been a priority for retailers large and small. Service interactions often define a customer’s shopping journey. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 278

Merchant Services Shipping Costs Retail Social Media 278

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

FEBRUARY 18, 2022

These changes are reflected in Namogoo ’s annual survey of ecommerce executives , conducted this year in partnership with Microsoft, which benchmarks where retail leaders will be focusing their investments in the coming year and how they’re measuring success.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

lateshipment

NOVEMBER 27, 2021

According to Deloitte’s survey, e-commerce sales will grow by 11-15% , year-over-year, during the 2021-2022 Holiday season. However, as an e-commerce business owner, you must realize that your brand’s returns experience holds incredible power to boost your bottom line and create loyal customers for life.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. Net Promoter Score (NPS): NPS indicates the likelihood of customers recommending your brand to others.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

JUNE 9, 2021

Products that are exclusive to Amazon drive customer loyalty and traffic to Amazon, thereby improving its sales. The canned format is not only heavy, which drives up shipping costs, but they also dent easily, driving up customer complaints and replacement costs. How do I Compete?

Shipping Costs 311

Shipping Costs Consumer Fashion Presentation 311

Retail TouchPoints

NOVEMBER 9, 2020

A survey by The Harris Poll shows that 71% of adults have subscription services, up from roughly half five years ago, and 74% of adults believe that in the future people will subscribe to even more services. Without some sort of digital service, you risk shipping products that customers don’t need or want.

Customer 278

Customer Subscription Food and Beverages Shipping Costs 278

Retail TouchPoints

JUNE 4, 2020

To quickly adapt to this change, retailers can deploy different strategies, such as drop-shipping to get their items direct-to-consumer and take back control over delivery timeframes, ensure transparency throughout the process and still deliver a great customer experience.

Shipping Costs 236

Shipping Costs eCommerce Retail eCommerce Software 236

Smile.io

APRIL 30, 2024

You might refocus consumers' attention on the products they left behind and urge them to finish the transaction using discounts or other incentives like free shipping. New Smile App: Klaviyo Combine the power of Smile and Klaviyo with the latest integration that makes your marketing automation even better with loyalty and rewards.

Customer 71

Customer Shopping Carts Shipping Costs Subscription 71

Omnisend

OCTOBER 4, 2023

Order cancellation emails provide a chance to find out why the customer canceled. You can then remedy issues like checkout problems, shipping costs, or product details. Cancellation confirmation emails can persuade customers to complete their purchase after all. Include a survey to find out why customers canceled their orders.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. Store fulfillment allows retailers to support customer demands for faster delivery options through ship-from-store or buy online, pick up-in-store (BOPIS) solutions.

eCommerce 204

eCommerce Operations Fulfillment Customer Loyalty 204

GetElastic

DECEMBER 3, 2018

And getting customer feedback is directly linked to customer retention. Whether it’s slow shipping, a difficult checkout or constantly being out of stock for popular items, it’s important that customers have a way to let you know where you aren’t measuring up. But, not all surveys are created equal.

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

RTP blog

JULY 28, 2017

And since e-Commerce is growing at a rapid speed — up to 3x higher than the growth rate of the wider industry per the National Retail Federation — creating an enjoyable, user-friendly online experience for customers is an absolute must. Shipping costs are a major detractor for many shoppers. However, not all deals are created equal.

Shipping Costs 150

Shipping Costs eCommerce Payment Services Small Business Retail 150

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. Building an online shopping channel for their corporate customers delivers an experience that drives sales.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

BigCommerce

AUGUST 17, 2018

Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Shipping is often a big thing for online retailers as almost everyone was charging an arm and a leg for shipping due to heavy products. Determine your shipping costs.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Omnisend

OCTOBER 4, 2023

Order cancellation emails provide a chance to find out why the customer canceled. You can then remedy issues like checkout problems, shipping costs, or product details. Cancellation confirmation emails can persuade customers to complete their purchase after all. Include a survey to find out why customers canceled their orders.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Wiser

JANUARY 18, 2019

To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. 52 percent of survey participants are more likely to make a purchase in-store in 2019 while 48 percent are more likely to make a purchase online.

Shipping Costs 68

Shipping Costs Comparison Shopping Mobile Omnichannel 68

Korona

NOVEMBER 30, 2022

Loyalty programs offer rewards, discounts, or other special incentives designed to encourage customers to purchase a store’s or brand’s products and build trust with them. They, therefore, provide a wealth of information about customer preferences that is valuable to your future marketing strategies. .

Customer Loyalty 52

Customer Loyalty Retail Shipping Costs Social Media 52