Customer Multichannel Omnichannel Sporting Goods 
ROI Revolution
AUGUST 5, 2021
How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Furniture & home sales grew 208% YoY, followed by sporting goods, hobby, and bookstore sales at 163%. Delivery is a huge consideration factor for customers, especially in an age where Amazon has made two-day shipping the expected norm.
Retail TouchPoints
MAY 5, 2021
As factors like in-store food samples and style assistants may come back into fashion, some pandemic-inspired changes will likely remain — such as the demand for curbside service and app-centric communications with customers. To meet these new customer expectations, retailers must deliver a seamless online and offline experience.
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ROI Revolution
JULY 1, 2021
How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Furniture & home sales grew 208% YoY, followed by sporting goods, hobby, and bookstore sales at 163%. Delivery is a huge consideration factor for customers, especially in an age where Amazon has made two-day shipping the expected norm.
ROI Revolution
DECEMBER 2, 2021
Last year, low prices and the ability to purchase online were the top concerns for customers. Rising costs are making it even more difficult for businesses to get their products delivered to stores and customers alike. Additionally, customers leave far more reviews beginning in November and through the new year. September 9.
ROI Revolution
JUNE 1, 2021
Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace. 65% express the need for more frequent communication with customers. are seeing customers be less willing to pay full price. May 20 update.
ROI Revolution
APRIL 8, 2021
Omnichannel retailers Kohl’s and Nordstrom Inc. With 160 million customers visiting Walmart stores or Walmart.com each week , Walmart is the largest retailer in the US. Executives also increasingly expect customer demand for their brand’s products to grow, with 53% expecting an increase compared to 42% in June. 9/28 update.
ROI Revolution
MAY 6, 2021
of CMOs have observed an increase in customers’ openness to new digital offerings introduced during the pandemic, with nearly 60% also seeing customers do more digital research before purchasing. are seeing customers be less willing to pay full price. Omnichannel retailers Kohl’s and Nordstrom Inc. to a record 10.3%.
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