eCommerce Platforms Knowledge Base Live Chat Multichannel 
Ecommerce Platforms
AUGUST 22, 2022
That’s not a bad idea, considering consumers are becoming more and more reliant on chat boxes. Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app.
Ecommerce Platforms
APRIL 11, 2022
Some of the channels available to connect with Zoho Desk include: Email Social media Live chat Webforms Telephony. Each brand gets its own help centre, with different notifications, service channels, SLAs, and knowledge base articles.
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Omnisend
JUNE 7, 2023
SMS automation: SMSBump offers pre-built automation workflows but lacks multichannel integration like Omnisend. Since Omnisend is focused on ecommerce businesses, it has seamless integrations with most ecommerce platforms. There’s also a knowledge base section and a help center for DIY resources. ?
Ecommerce Platforms
DECEMBER 11, 2019
ShippingEasy provides native integrations with virtually every major ecommerce platform. With the free program, you only get access to the knowledge base and community forum. As such, you can't access any form of personal support (Email, live chat, etc.). How do they achieve this? The Basic Plan. Speak soon!
Ecommerce Platforms
DECEMBER 27, 2021
There’s a knowledge base for reference to valuable information, a series of customer feedback surveys, and extensive reporting tools. You’ll also unlock things like Live Chat and WhatsApp integrations. You can also connect LiveChat with HelpDesk, which is the tool created by Live Chat for email management.
Ecommerce Platforms
MAY 3, 2022
The free CRM allows companies to start closing deals faster through HubSpot, with access to contact management, email scheduling, a comprehensive deal pipeline, meeting scheduling, and live chat. There’s also helpdesk support, live chat, and landing page functionality. What’s in the free package?
Ecommerce Platforms
MARCH 3, 2023
Here, I'm digging deep into Shopify's features, pricing, usability, pros, and cons, focusing specifically on its suitability for UK-based businesses. Hopefully, by the end of this review, you'll better understand whether Shopify is the right ecommerce platform (or not!) for your needs. That’s enough preamble!
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