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New Smile App: Octane AI

Smile.io

You might think that having an amazing product and incredible customer experience is enough to prompt your customers to share your brand community, but that’s not necessarily true. The numbers show that shoppers are actually more likely to share their bad experiences than their good ones.

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How to Get Customer Feedback Online

Smile.io

Product Reviews Customer reviews are so important in building trust with new customers. This can be specific around a certain new product line or it can be about something more general like understanding your customers. A screenshot of Smile’s social listening keywords in Sprout Social.