2020 Customer Data Internet Retail Management 
OrderDynamics
AUGUST 3, 2017
An ecommerce Business Insider report in Feb 2017 noted that “ 43% of all online retail sales in the US went through Amazon in 2016 ”. Phillipe Masiello of Internet Retailer estimates that worldwide, “ 2016’s e-commerce global retail sales share is approximately 9% and is projected to be somewhere around 15% by 2020 ”.
GetElastic
JANUARY 10, 2018
While most of the focus has been on uses in B2C, B2B companies can use artificial intelligence to sift through customer data to create an “aggregate customer” from among individuals at the same company. trillion by 2020, overtaking the B2C commerce sales forecast of $3.2 trillion in sales.
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