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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. Retailers must beware. Satisfaction is the gauge that retailers use to measure their performance.

Live Chat 201
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How Coronavirus (COVID-19) Is Impacting Ecommerce [March 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. With consumers more concerned about their discretionary spending, the online resale apparel market is projected to double by 2024 ( Statista ). Last updated March 2, 2021. February 25 update.

eCommerce 195
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How Coronavirus (COVID-19) Is Impacting Ecommerce [August 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. By 2024, annual paid ad spend is projected to hit $109.1 It will be nearly double that in 2024. Many retailers have been forced to carefully rethink their strategy in light of COVID-19.

eCommerce 197
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How Coronavirus (COVID-19) Is Impacting Ecommerce [June 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. By 2024, annual paid ad spend is projected to hit $109.1 It will be nearly double that in 2024. Many retailers have been forced to carefully rethink their strategy in light of COVID-19.

eCommerce 158
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How Coronavirus (COVID-19) Is Impacting Ecommerce [July 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. By 2024, annual paid ad spend is projected to hit $109.1 It will be nearly double that in 2024. Many retailers have been forced to carefully rethink their strategy in light of COVID-19.

eCommerce 148
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How Coronavirus (COVID-19) Is Impacting Ecommerce [May 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. By 2024, annual paid ad spend is projected to hit $109.1 It will be nearly double that in 2024. Many retailers have been forced to carefully rethink their strategy in light of COVID-19.

eCommerce 148
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How Coronavirus (COVID-19) Is Impacting Ecommerce [December 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. The home décor market is expected to be valued at $202 billion by 2024, a 20% increase from 2019. By 2024, annual paid ad spend is projected to hit $109.1 It will be nearly double that in 2024.

eCommerce 148