2024 Customer Experience eCommerce Software Study 
Smile.io
MARCH 20, 2024
The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty. Customer loyalty programs have played a considerable role in fostering repeat purchases. A recent study revealed that 90% of companies offer some sort of loyalty program. Smile.io
GetElastic
DECEMBER 18, 2020
As Gartner aims to prepare application leaders for the accelerated shift towards digital, they predict that, “ By 2024, leading commerce organizations will generate 10% of online revenue from services attached to physical products.”. Convenience and customer experience will be the key deciding factors when making a purchase.
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