Self-checkouts are here to stay, but retailers shouldn’t leave cash buyers behind in the pursuit of progress
365 Retail
APRIL 27, 2023
It’s fair to say that self-service checkouts are not universally popular with shoppers. The biggest reason is the irritation we experience when the process doesn’t work smoothly, particularly from the ‘unknown items in the bagging area’ Many of us have felt this frustration at the grocery store.
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