The Future Of Banking Has Arrived

Forrester's Customer Insights

Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Christopher & Banks Files for Chapter 11; Could Close All 450 Stores

Retail Touch

Citing ongoing financial distress from the pandemic, specialty women’s apparel retailer Christopher & Banks has filed for Chapter 11 protection in the U.S.


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Co-op brings human banking back to Falkirk town


Denny’s Co-op, Falkirk, today (15 December) launches a OneBanks kiosk in-store, giving customers and businesses access to any bank or building society. The kiosk will offer everyday banking from cash withdrawals, deposits, payments, transfers, to support and face to face conversations.

CBD Banking and Financing Your CBD Venture: Where are the CBD-Friendly Banks?


Hemp-derived CBD products: you can’t avoid them anymore. From the CBD edibles at your local pharmacy to the hemp moisturizing… Payments

Banking Software Vendors Won’t Differentiate With Just Functionality For Long

Forrester's Customer Insights

A few days ago, Forrester published two Forrester Waves, one focusing on retail banking, the other on corporate banking. With these Forrester Waves, we separated off-the-shelf banking back ends for retail and corporate banking for the first time.

Christopher & Banks weighs strategic options, including bankruptcy


After making progress prior to the pandemic, the women's apparel retailer indicated that it might not be able to withstand its current financial strain

UK Banks’ Mobile Apps Have Stalled In Terms of Functionality

Forrester's Customer Insights

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 53% of UK online adults have done their banking on a mobile website or app in the past month.

The Future Is Here: Google Moves Forward With Its Banking Marketplace

Forrester's Customer Insights

As discussed in Forrester’s recent research on the future of banking, success for many banks will come from powering products and distributing through others’ marketplaces. Late last year, I blogged about Google’s move into banking and […]. The future is here.

Sopra Steria Plans To Acquire Fidor Solutions To Push Its Digital Banking Engagement Platform Forward

Forrester's Customer Insights

Earlier today, Sopra Steria announced its plans to acquire Fidor Solutions via its subsidiary Sopra Banking Software. Fidor Solutions is the technology subsidiary of Fidor Bank, a fintech that became part of Groupe BPCE in 2016.

European Banks Must Deliver Better User Experience On Their Mobile Apps

Forrester's Customer Insights

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities.

The Future Of Banking: Invisible, Connected, Insights-Driven, And Purposeful

Forrester's Customer Insights

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Christopher & Banks files for bankruptcy, could close all stores


The women's apparel seller is among the victims of the pandemic, which dragged down demand among its core customers

Physical Banking is Dead — Long Live Physical Banking!

Retail Archives

Physical banking (as in walking into an actual brick-and-mortar branch office and speaking with real people) is going the way of 8 Track Tapes, dial telephones and Dodos. The rise of online banks and traditional banks proffering online services over the last decade with anywhere / anytime / any-device banking, digital credit cards and check deposits are endangering good old-fashioned physical bank branches. Physical Banking is Dead.

Christopher & Banks files for Chapter 11


Christoper Banks has filed for Chapter 11 bankruptcy protection and announced that the company could wind up closing all its stores. The women’s clothing retailer, which operates 449 stores under different banners across the U.S., has pointed to circumstances created by the novel coronavirus pandemic for its current issues

Forrester Reviews And Scores US Mobile Banking Apps: What We Learned

Forrester's Customer Insights

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada.

Banking of Things- IOT Advantages to Banking and Financial Services

Retail Archives

Leveraging IoT advancements and digital technologies helps banks better serve their customers. IoT is transforming every industry including the banking sector, which is known to be conservative and prone to bureaucracy. Most consumer research shows that post-pandemic, consumers will continue to bank at a distance, using call center and chat services, more online and mobile banking, and contactless or digital payments instead of check or cash.

Forrester 2018 Mobile Banking Industry Wave™: BBVA Offers World-Class Mobile Banking Services

Forrester's Customer Insights

Digital banks are not eating the incumbent banks’ lunch (yet!) banking benchmarks digital business digital money management mobile apps mobile services user experience Banking Digital Banking Industry Wave Mobile Bankingbut they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

A Glimpse Into The Future Of Banking

Forrester's Customer Insights

COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking. We see four clear themes forming in the research. Many […].

How Banks are Coming Back from COVID Part 1 of a 2 Part Series

Retail Archives

Banks must respond to customer and employee expectations for safe physical environments and ensure regulatory compliance of required safety measures. SUMAN: COVID has radically impacted consumer behavior in the way they bank, make payments and subscribe to financial services.

Banks: Your Customers’ Cross-Channel Experiences Are Shoddy (Or Worse)

Forrester Omnichannel

The other day, I stopped by my bank's ATM to get some cash. After entering my card and PIN and while waiting for my money ( during which I was a captive audience ), I was presented with an ad for a new service from the bank. Unfortunately, the ad's call-to-action was a message telling me to call the bank's 1-800 number to find out more. And as a result, the bank also failed to cross-sell me any products or services. banking. cross-channel banking.

Lean Isn’t Always Lean: There Are Lean Cores And Lean Cores In Banking

Forrester's Customer Insights

A few days ago, I discussed application architecture in banking with a banking software vendor. Starting from there, we had a look at that vendor’s core banking solutions and further back-end systems such as trade finance.

Mobile Banking Apps Take Center Stage As Australians Embrace Digital Banking

Forrester's Customer Insights

How we bank has also changed dramatically. Age of the Customer banking digital business digital disruption financial services Australia Digital Banking Financial Services financial well-being; financial wellness; digital strategy; digital banking; mobile banking; financial services; customer experience Mobile apps Mobile BankingIt’s mid-July 2020, and the world is a very different place than it was six and a half months ago!

We Evaluated Banks’ In-App Messaging On COVID-19: Five Brands Stood Out

Forrester's Customer Insights

What do consumers expect from their banks in response to the COVID-19 pandemic? We interviewed 40 customers of 14 banks to find out. We also asked them what they think of how their banks are handling the crisis so far. Their responses show that many banks are missing the mark by making COVID-19 content hard […]. banking covid19-cn customer experience user experience (UX) Banking covid-19 CX Mobile Banking UX

Banking Trends, Looking Beyond the COVID-19 Pandemic

Retail Archives

Deliver the right banking advice the moment your customers need it. This is especially true for banks and financial institutions who maintain networks of physical branches for in-person banking, and whose products and operations are among the most highly regulated. When the dust finally does settle and banks return to (near) normal operations they will find the same project and pain point challenges they had pre-COVID are still there, and still priorities.

There’s Still Time for Retail Banks to Get Out Ahead of Open Banking

Retail Archives

Open banking is coming , and its arrival is not a question of if, but when. and savvy banks in the U.S. Open banking–where both consumers and third-party applications can access, through secure APIs, financial data now almost solely in the ownership of a banking institution–is part of a larger trend toward more customer-centric services and data management. To consumers, this makes experiences with their bank and third parties feel logically connected.

Forrester Reviews And Scores Canadian Mobile Banking Apps: What We Learned

Forrester's Customer Insights

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences of more than a dozen banking brands’ apps across the US and Canada.

Competition Heats Up In Banking Transformation Services

Forrester's Customer Insights

After a few quiet years, Thought Machine, the fintech behind a new core banking platform called Vault, is stealing the limelight, first with its announcement of a strategic partnership with Lloyds Banking Group, then with a similar partnership with the digital bank Atom. application modernization banking digital business digital transformation financial services banking transformation core banking fintech IBM Thought Machine

Walkers supports food bank charity with festive flavour


Walkers is launching a limited edition “Power of Sausage Roll” flavour in partnership with food bank charity the Trussell Trust and internet celebrity LadBaby.

Predictions 2021: Banks Will Need To Get To Know Their Customers (Again)

Forrester's Customer Insights

The COVID-19 crisis has upended banks' understanding of their customers. In 2021, banking executives will need to pivot accordingly. Age of the Customer Banking prediction

15 Niche Ecommerce Business Ideas You Can Bank On

eCommerce CEO

… 15 Niche Ecommerce Business Ideas You Can Bank On Read More ». Your dream of sitting on the beach and running a ecommerce business starts with a profitable ecommerce business idea. I’m dreaming. Are you? If you’re planning on diving into ecommerce (like I am), the first step is to research and decide what niche to attack. Then figure out the specific products and validate your business plan. Product Research

Singapore’s New Digital Banks Will Change The Banking Landscape Forever, Maybe

Forrester's Customer Insights

In a landmark announcement made on December 4, 2020 Singapore’s Monetary Authority (MAS) awarded banking licenses to four players, two of which will serve the retail banking market using a digital full bank license (DFB).

Hong Kong Bank Must Raise The Bar In Mobile Banking

Forrester's Customer Insights

It is the first time that Forrester has evaluated banks in Hong Kong SAR, the famous world finance hub. We benchmarked the usability and functionalities of five mobile banking apps in Hong Kong: Bank of China (BoC), Bank of East Asia (BEA), DBS Bank Hong Kong, HSBC, and Standard Chartered Bank. age of the customer banking mobile apps

Christopher & Banks inches closer to the brink as it defaults on multiple obligations


Financial distress deepens at the apparel seller as it misses payments on the lease of its headquarters and other financial commitments

Mall landlord PREIT gets default notice from bank


The real estate company is trying to restructure its debt as COVID-19 accelerates years of revenue declines

Small Business Banking Has Been Disrupted (And There’s No Going Back)

Forrester's Customer Insights

Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers. But Forrester’s newest research reveals that executives should be just as worried — perhaps even more worried — about another market that is being upended: Small business banking.

Open Banking in Australia: Where Are We Now?

Forrester's Customer Insights

As Australian banking leaders roll out initiatives to help consumers and small business owners cope with the fallout from the coronavirus, they also face an impending deadline: to make consumer data available by July this year. Although open banking was announced two years ago, most Australian banks […]. Quite a lot has happened since 2020 started.

Chase Closes Finn: Lessons For Other Digital Banks

Forrester's Customer Insights

On June 6, JPMorgan Chase announced it would be closing its digital-only bank Finn, a little under a year after it was launched. Digital banking is a tough business, and we’ve seen far more examples of failures than successes over the past two decades. age of the customer banking customer experience digital business digital customer experience digital disruption financial services Banking Digital Banking digital strategy digital transformation Financial Services innovation