Pandemic drives over half of consumers to shop more locally; bank data key in enabling SMEs to compete with big businesses

Retail Technology Review

That’s according to new research released by Pollinate, the global software business that partners with banks to help them deepen and extend relationships with their business customers, in which over 4,500 consumers were surveyed across the UK, US, Australia, and Brazil. Over half of consumers globally (53%) believe it is more important to shop with local businesses now than it was before the pandemic.

Bank of England unveils new £50 note


The Bank of England has revealed the design of the new polymer £50 banknote featuring the scientist Alan Turing. This story continues at Bank of England unveils new £50 note. Industry News Bank of England banknotes Cash convenience stores money


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After Retail Banking Now Banks Must Transform Their Corporate Banking!

Forrester's Customer Insights

Digital transformation is coming to Corporate Banking. Corporate banking today is antiquated due to its highly customized and complex product offerings; lack of challengers to drive innovation; and strong barriers to switching for clients.

Post Office unveils latest additions to banking framework


Wealth manager and private bank Coutts has joined the Post Office’s Banking Framework, allowing its customers to use services such as making cash withdrawals, deposits or paying in cheques at any of the Post Office’s 11,500 branches.

The Future Of Banking Has Arrived

Forrester's Customer Insights

Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Revolut vs Monzo (Feb 2021): Which Online Bank’s Best?

Ecommerce Platforms

They both provide a range of services designed for busy people that can be conveniently accessed via their mobile banking apps. We'll answer all these questions below to help you decide on the right digital bank for you. Revolut vs Monzo: Overall Digital Banking Service.

Banking Software Vendors Won’t Differentiate With Just Functionality For Long

Forrester's Customer Insights

A few days ago, Forrester published two Forrester Waves, one focusing on retail banking, the other on corporate banking. With these Forrester Waves, we separated off-the-shelf banking back ends for retail and corporate banking for the first time.

Predictions 2022: Banks Will Double Down On Innovation

Forrester's Customer Insights

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year. Age of the Customer Banking financial services fintech infrastructure & operations predictions

Physical Banking is Dead — Long Live Physical Banking!

Retail Archives

Physical banking (as in walking into an actual brick-and-mortar branch office and speaking with real people) is going the way of 8 Track Tapes, dial telephones and Dodos. Physical Banking is Dead. The storm clouds gathering on the horizon for physical banking are considerable.

Monzo Review (Feb 2021): Does This Digital Bank Live Up to The Hype?

Ecommerce Platforms

Mobile banking is the new and improved alternative to challenger banks. With everything digitalized, online banking services provide intuitive money management features from the convenience of your smartphone. We’ve already covered other banks like Revolut.

Building A Private Bank For The Next Generation

Forrester's Customer Insights

Significant gaps continue to exist in private banking, forcing firms to rethink pricing and organizational models. As a result, high-net-worth clients are not fully benefiting from some of the digital innovations that are changing how customers interact with their private banks.

CBD Banking and Financing Your CBD Venture: Where are the CBD-Friendly Banks?


Hemp-derived CBD products: you can’t avoid them anymore. From the CBD edibles at your local pharmacy to the hemp moisturizing… Payments

Bank Hacking for Store Owners


I’m going down the rabbit hole of banking, lending, and financing with Bill D’Alessandro, founder and CEO at Elements Brands and frequent co-host of this podcast. You’ll learn: The balance of diversifying your banking experience. (6:45). Truist Bank.

A Glimpse Into The Future Of Banking

Forrester's Customer Insights

COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking.

Retail NI concerned by Bank of Ireland branch closures


The Bank of Ireland is to close 15 branches in Northern Ireland, which is more than half of its branches currently operating in the region. Industry News bank closures convenience stores Northern Ireland Retail NI

The Future Of Banking: Invisible, Connected, Insights-Driven, And Purposeful

Forrester's Customer Insights

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

UK Banks’ Mobile Apps Have Stalled In Terms of Functionality

Forrester's Customer Insights

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 53% of UK online adults have done their banking on a mobile website or app in the past month.

Mobile Banking Apps Take Center Stage As Australians Embrace Digital Banking

Forrester's Customer Insights

How we bank has also changed dramatically. It’s mid-July 2020, and the world is a very different place than it was six and a half months ago! Just think of the ways we now interact with each other, carry out our daily activities, and buy and pay for products and services.

Co-op brings human banking back to Falkirk town


Denny’s Co-op, Falkirk, today (15 December) launches a OneBanks kiosk in-store, giving customers and businesses access to any bank or building society. The kiosk will offer everyday banking from cash withdrawals, deposits, payments, transfers, to support and face to face conversations.

We Evaluated Banks’ In-App Messaging On COVID-19: Five Brands Stood Out

Forrester's Customer Insights

What do consumers expect from their banks in response to the COVID-19 pandemic? We interviewed 40 customers of 14 banks to find out. We also asked them what they think of how their banks are handling the crisis so far.

Nisa partners introduce deals for the Spring Bank Holiday

Talking Retail

Nisa partners are introducing a raft of deals on BBQ and picnic essentials to drive sales in the run-up to the Spring Bank Holiday (29-31 May). This story continues at Nisa partners introduce deals for the Spring Bank Holiday.

N26 vs Monzo (Feb 2021): Which Mobile Bank Is Better?

Ecommerce Platforms

The increasing popularity of online banking is nothing new. So-called challenger banks / neobanks are giving traditional banks a run for their money. It’s easy to see why consumers might opt for banking apps. This Berlin-based bank has been around since 2013.

Bankrupt Christopher & Banks Finds Potential Buyers for Ecommerce Business

Retail Touch

Women’s apparel retailer Christopher & Banks has generated interest in its ecommerce business, even as it continues to wind down its brick-and-mortar operations and shutters its Plymouth, Minn. According to court documents, Christopher & Banks and its advisors B.

What’s New In European Mobile Banking

Forrester's Customer Insights

Forrester reviewed the mobile apps of 13 European banking brands in June and July of 2021 for both functionality and user experience. Age of the Customer Banking Europe mobile technology user experience (UX

Can banks win in the booming buy-now-pay-later space?

Retail Dive

While buy now, pay later represents a niche of the payments ecosystem, banks should take note of what its growth says about the next generation of consumers

Decoding China’s Central Bank Digital Currency

Forrester's Customer Insights

The digital yuan, the central bank digital currency (CBDC) of China, has already been tested in several major cities across the country. Age of the Customer Banking fintech

Sopra Steria Plans To Acquire Fidor Solutions To Push Its Digital Banking Engagement Platform Forward

Forrester's Customer Insights

Earlier today, Sopra Steria announced its plans to acquire Fidor Solutions via its subsidiary Sopra Banking Software. Fidor Solutions is the technology subsidiary of Fidor Bank, a fintech that became part of Groupe BPCE in 2016.

European Banks Must Deliver Better User Experience On Their Mobile Apps

Forrester's Customer Insights

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities.

There’s Still Time for Retail Banks to Get Out Ahead of Open Banking

Retail Archives

Open banking is coming , and its arrival is not a question of if, but when. and savvy banks in the U.S. But for savvy banks that get ahead of the curve, open banking can offer new opportunities to offer seamless customer experiences. banks to prepare for open banking.

Christopher & Banks weighs strategic options, including bankruptcy


After making progress prior to the pandemic, the women's apparel retailer indicated that it might not be able to withstand its current financial strain

Lean Isn’t Always Lean: There Are Lean Cores And Lean Cores In Banking

Forrester's Customer Insights

A few days ago, I discussed application architecture in banking with a banking software vendor. Starting from there, we had a look at that vendor’s core banking solutions and further back-end systems such as trade finance.

Banks: Your Customers’ Cross-Channel Experiences Are Shoddy (Or Worse)

Forrester Omnichannel

The other day, I stopped by my bank's ATM to get some cash. After entering my card and PIN and while waiting for my money ( during which I was a captive audience ), I was presented with an ad for a new service from the bank. Unfortunately, the ad's call-to-action was a message telling me to call the bank's 1-800 number to find out more. And as a result, the bank also failed to cross-sell me any products or services. banking. cross-channel banking.

Nisa’s £5 deal returns for bank holiday

Talking Retail

Nisa partners are reintroducing the symbol group’s £5 freezer-filling deal ahead of the bank holiday weekend. This story continues at Nisa’s £5 deal returns for bank holiday. The latest deal, which runs in-store until 11 May, comprises five branded lines ideal for sharing.

Forrester 2018 Mobile Banking Industry Wave™: BBVA Offers World-Class Mobile Banking Services

Forrester's Customer Insights

Digital banks are not eating the incumbent banks’ lunch (yet!) banking benchmarks digital business digital money management mobile apps mobile services user experience Banking Digital Banking Industry Wave Mobile Bankingbut they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

TD Bank Exec Recommends Retailers Build Up Inventory to Combat Inflation and Meet Current Customer Needs

Retail Touch

Consumers are now reacting to that and replenishing a lot of the things that they didn’t spend on before,” said Joseph Nemia, Head of Asset-Based Lending at TD Bank in an interview with Retail TouchPoints. “So General Coronavirus Featured holiday 2021 inventory investments td bank

Banking Trends, Looking Beyond the COVID-19 Pandemic

Retail Archives

Deliver the right banking advice the moment your customers need it. This is especially true for banks and financial institutions who maintain networks of physical branches for in-person banking, and whose products and operations are among the most highly regulated.

In 2021, Banks Must Sustain The Digital Momentum

Forrester's Customer Insights

Banking Digital TransformationWe’re hitting the end of January. So, let me ask you, how is that New Year’s resolution coming along?

Christopher & Banks Files for Chapter 11; Could Close All 450 Stores

Retail Touch

Citing ongoing financial distress from the pandemic, specialty women’s apparel retailer Christopher & Banks has filed for Chapter 11 protection in the U.S.

Open Banking in Australia: Where Are We Now?

Forrester's Customer Insights

As Australian banking leaders roll out initiatives to help consumers and small business owners cope with the fallout from the coronavirus, they also face an impending deadline: to make consumer data available by July this year. Quite a lot has happened since 2020 started.

Forrester Reviews And Scores US Mobile Banking Apps: What We Learned

Forrester's Customer Insights

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada.