Retail Technology Review

JUNE 2, 3100

That’s according to new research released by Pollinate, the global software business that partners with banks to help them deepen and extend relationships with their business customers, in which over 4,500 consumers were surveyed across the UK, US, Australia, and Brazil. Over half of consumers globally (53%) believe it is more important to shop with local businesses now than it was before the pandemic.

Technology 70

Technology Banking Consumer Customer 70

Forrester Digital Transformation

JUNE 21, 2022

Mobile banking apps are a crucial component of the overall banking experience. To identify mobile banking best practices, we reviewed the mobile apps of 13 EMEA banking brands in March and April of 2022 for both functionality and user experience.

Banking 83

Banking Mobile eCommerce Customer 83

Ecommerce Platforms

JUNE 23, 2022

Mobile banking and transferring money online have never been more convenient. Two popular online banking and international money transfer services are Wise and Monzo. In contrast, Monzo is a fully-fledged digital bank. Wise vs Monzo: About Monzo Bank.

Banking 108

Banking eCommerce Platforms Travel Live Chat 108

Forrester Digital Transformation

NOVEMBER 7, 2022

Functionality in retail and corporate banking is not highly differentiating anymore. In the future, only those that can support partner solutions in their ecosystem seamlessly can fully cope with banking industry's expanding requirements.

Banking 52

Banking Technology Customer Financial Services 52

Ecommerce Platforms

FEBRUARY 14, 2022

In this Qonto review, we’re going to be introducing one of the latest banking tools to hit the market, designed to support modern businesses. If you’re looking for a flexible and transparent banking solution, this challenger from France could be ideal. Articles Banking

Banking 104

Banking eCommerce Platforms Financial Services Management 104

TalkingRetail

MARCH 25, 2021

The Bank of England has revealed the design of the new polymer £50 banknote featuring the scientist Alan Turing. This story continues at Bank of England unveils new £50 note. Industry News Bank of England banknotes Cash convenience stores money

Banking 100

Banking Retail 100

Forrester Digital Transformation

NOVEMBER 2, 2021

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year. Age of the Customer Banking financial services fintech infrastructure & operations predictions

Banking 82

Banking Omnichannel Technology Financial Services 82

Forrester Digital Transformation

NOVEMBER 1, 2022

Inflation, rising interest rates, and the war in Ukraine are creating a challenging landscape for the banking sector, yet wise firms will invest with the long term in mind. Age of the Customer Banking financial services predictions promoted

Banking 52

Banking Financial Services eCommerce Customer 52

BigCommerce

SEPTEMBER 9, 2019

Hemp-derived CBD products: you can’t avoid them anymore. From the CBD edibles at your local pharmacy to the hemp moisturizing… Payments

Banking 242

Banking BigCommerce Payments Payment Services 242

Forrester Digital Transformation

JULY 7, 2022

While the Hong Kong market is mature in terms of traditional banking products, Forrester has found that digital banking’s pre-sale and post-sale journeys there lag those in other advanced economies. Age of the Customer Banking fintech

Banking 52

Banking Operations Marketing Other 52

Forrester's Customer Insights

FEBRUARY 25, 2021

Digital transformation is coming to Corporate Banking. Corporate banking today is antiquated due to its highly customized and complex product offerings; lack of challengers to drive innovation; and strong barriers to switching for clients.

Banking 41

Banking Omnichannel Financial Services eCommerce 41

Forrester Digital Transformation

JULY 1, 2022

Application architectures in banks cannot afford to treat product-centricity as a stepchild, but need to focus on it as much as on customer-centricity. Product externalization helps banks move in this direction.

Banking 52

Banking Customer eCommerce Technology 52

Forrester Digital Transformation

NOVEMBER 5, 2021

Forrester reviewed the mobile apps of 13 European banking brands in June and July of 2021 for both functionality and user experience. Age of the Customer Banking Europe mobile technology user experience (UX

Banking 52

Banking Mobile Omnichannel eCommerce 52

Forrester Digital Transformation

NOVEMBER 15, 2022

Forrester has been tracking emerging capabilities, products, services, and features that customers will expect and demand on banks’ apps in the next three years.

Banking 52

Banking Mobile eCommerce Customer 52

TalkingRetail

JULY 13, 2020

Wealth manager and private bank Coutts has joined the Post Office’s Banking Framework, allowing its customers to use services such as making cash withdrawals, deposits or paying in cheques at any of the Post Office’s 11,500 branches.

Banking 94

Banking Management Customer 94

Forrester's Customer Insights

JULY 29, 2020

Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 56

Banking Omnichannel Financial Services Other 56

Forrester's Customer Insights

AUGUST 5, 2020

As discussed in Forrester’s recent research on the future of banking, success for many banks will come from powering products and distributing through others’ marketplaces. Late last year, I blogged about Google’s move into banking and […]. The future is here.

Banking 48

Banking Financial Services Omnichannel Blog 48

Forrester Digital Transformation

JUNE 30, 2022

As custodians and lenders of money, banks cannot exist without their customers' trust. But why do so few banks around the world actually track and measure it? We've examined how banks themselves look at trust, and even more importantly - what they actually do about it.

Banking 52

Banking Customer eCommerce Customer Experience 52

Forrester's Customer Insights

SEPTEMBER 11, 2020

A few days ago, Forrester published two Forrester Waves, one focusing on retail banking, the other on corporate banking. With these Forrester Waves, we separated off-the-shelf banking back ends for retail and corporate banking for the first time.

Banking 37

Banking Omnichannel Other eCommerce 37

Retail Archives

JUNE 4, 2020

Physical banking (as in walking into an actual brick-and-mortar branch office and speaking with real people) is going the way of 8 Track Tapes, dial telephones and Dodos. Physical Banking is Dead. The storm clouds gathering on the horizon for physical banking are considerable.

Banking 52

Banking Retail Small Business Retail Electronics 52

Forrester Digital Transformation

OCTOBER 7, 2021

Banks need a customer-led strategy to govern cross-functional personalization efforts and to determine the right technology investments. Age of the Customer B2C Marketing Banking customer experience digital business financial services personalization

Banking 52

Banking Technology Omnichannel Financial Services 52

Forrester Digital Transformation

MAY 23, 2022

Modern banking platforms allow banks to elevate their customer experience and deliver more business value more seamlessly and more effectively. Find out about the key trends in the 2021 banking platform software market.

Banking 52

Banking Customer Experience Marketing eCommerce 52

Ecommerce Platforms

FEBRUARY 22, 2021

Mobile banking is the new and improved alternative to challenger banks. With everything digitalized, online banking services provide intuitive money management features from the convenience of your smartphone. We’ve already covered other banks like Revolut.

Banking 104

Banking Travel eCommerce Platforms Shipping Costs 104

Forrester's Customer Insights

JULY 16, 2020

COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking.

Banking 33

Banking Omnichannel Financial Services eCommerce 33

Forrester's Customer Insights

JULY 30, 2020

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 42

Banking Omnichannel Financial Services Customer Experience 42

eCommerceFuel

MARCH 19, 2021

I’m going down the rabbit hole of banking, lending, and financing with Bill D’Alessandro, founder and CEO at Elements Brands and frequent co-host of this podcast. You’ll learn: The balance of diversifying your banking experience. (6:45). Truist Bank.

Banking 40

Banking Toys PayPal Definition 40

Forrester Digital Transformation

MAY 11, 2022

In the past three years, eight virtual banks have started operations in Hong Kong and have achieved early results in customer acquisition. Age of the Customer Banking fintech

Banking 52

Banking Operations Customer eCommerce 52

Forrester's Customer Insights

APRIL 22, 2021

Significant gaps continue to exist in private banking, forcing firms to rethink pricing and organizational models. As a result, high-net-worth clients are not fully benefiting from some of the digital innovations that are changing how customers interact with their private banks.

Banking 56

Banking Omnichannel Financial Services eCommerce 56

Forrester's Customer Insights

NOVEMBER 23, 2020

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 53% of UK online adults have done their banking on a mobile website or app in the past month.

Banking 31

Banking Mobile Omnichannel Customer 31

Forrester Digital Transformation

JUNE 15, 2022

The digital transformation of retail banking has been ongoing for the last few years. Banks have transformed retail banking to offer enhanced digital experiences, digitize operations, build digital ecosystems, and drive digital innovation.

Banking 52

Banking Operations Retail eCommerce 52

TalkingRetail

MARCH 1, 2021

The Bank of Ireland is to close 15 branches in Northern Ireland, which is more than half of its branches currently operating in the region. Industry News bank closures convenience stores Northern Ireland Retail NI

Banking 62

Banking Operations Retail 62

Forrester's Customer Insights

JULY 15, 2020

How we bank has also changed dramatically. It’s mid-July 2020, and the world is a very different place than it was six and a half months ago! Just think of the ways we now interact with each other, carry out our daily activities, and buy and pay for products and services.

Banking 35

Banking Mobile Omnichannel Financial Services 35

GetElastic

MARCH 3, 2022

distributed , with records verified by a network of computers versus by one party or bank, and visible to all parties versus held in a central database. Blockchain cuts central banks out of the process, dramatically speeding up settlement.

Banking 122

Banking Merchant Services B2B Cryptocurrencies 122

Forrester's Customer Insights

APRIL 23, 2020

What do consumers expect from their banks in response to the COVID-19 pandemic? We interviewed 40 customers of 14 banks to find out. We also asked them what they think of how their banks are handling the crisis so far.

Banking 53

Banking Omnichannel Consumer eCommerce 53

TalkingRetail

DECEMBER 15, 2020

Denny’s Co-op, Falkirk, today (15 December) launches a OneBanks kiosk in-store, giving customers and businesses access to any bank or building society. The kiosk will offer everyday banking from cash withdrawals, deposits, payments, transfers, to support and face to face conversations.

Banking 57

Banking Customer Payment Services Payments 57

Forrester Omnichannel

APRIL 27, 2016

The other day, I stopped by my bank's ATM to get some cash. After entering my card and PIN and while waiting for my money ( during which I was a captive audience ), I was presented with an ad for a new service from the bank. Unfortunately, the ad's call-to-action was a message telling me to call the bank's 1-800 number to find out more. And as a result, the bank also failed to cross-sell me any products or services. banking. cross-channel banking.

Banking 78

Banking Channel Financial Services Presentation 78

Forrester Digital Transformation

MAY 17, 2022

With a strong presence on major retailers’ websites and increasing brand awareness among consumers, BNPL is receiving growing attention from the world’s top banks, lenders, and credit card providers. Age of the Customer Banking digital business financial services fintech Retail Trends

Banking 52

Banking Consumer Financial Services eCommerce 52

Retail Archives

MARCH 9, 2020

Open banking is coming , and its arrival is not a question of if, but when. and savvy banks in the U.S. But for savvy banks that get ahead of the curve, open banking can offer new opportunities to offer seamless customer experiences. banks to prepare for open banking.

Banking 52

Banking Consumer Customer Experience Customer Data 52

Forrester's Customer Insights

SEPTEMBER 28, 2018

Digital banks are not eating the incumbent banks’ lunch (yet!) banking benchmarks digital business digital money management mobile apps mobile services user experience Banking Digital Banking Industry Wave Mobile Bankingbut they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Banking 43

Banking Mobile Payment Services Customer 43

Retail TouchPoints

JANUARY 27, 2021

Women’s apparel retailer Christopher & Banks has generated interest in its ecommerce business, even as it continues to wind down its brick-and-mortar operations and shutters its Plymouth, Minn. According to court documents, Christopher & Banks and its advisors B.

Banking 61

Banking Document Retail Apparel 61

Ecommerce Platforms

FEBRUARY 8, 2021

They both provide a range of services designed for busy people that can be conveniently accessed via their mobile banking apps. We'll answer all these questions below to help you decide on the right digital bank for you. Revolut vs Monzo: Overall Digital Banking Service.

Banking 109

Banking Merchant Services Cryptocurrencies eCommerce Platforms 109

Ecommerce Platforms

FEBRUARY 4, 2021

The increasing popularity of online banking is nothing new. So-called challenger banks / neobanks are giving traditional banks a run for their money. It’s easy to see why consumers might opt for banking apps. This Berlin-based bank has been around since 2013.

Banking 104

Banking Mobile eCommerce Platforms Travel 104

Forrester's Customer Insights

AUGUST 7, 2020

A few days ago, I discussed application architecture in banking with a banking software vendor. Starting from there, we had a look at that vendor’s core banking solutions and further back-end systems such as trade finance.

Banking 51

Banking Omnichannel Financial Services eCommerce 51