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Hong Kong Bank Must Raise The Bar In Mobile Banking
Forrester eCommerce
AUGUST 28, 2019
It is the first time that Forrester has evaluated banks in Hong Kong SAR, the famous world finance hub. age of the customer banking mobile apps
Banking Related Topics 
Forrester 2018 Mobile Banking Industry Wave™: BBVA Offers World-Class Mobile Banking Services
Forrester eCommerce
SEPTEMBER 28, 2018
Digital banks are not eating the incumbent banks’ lunch (yet!) banking benchmarks digital business digital money management mobile apps mobile services user experience Banking Digital Banking Industry Wave Mobile Banking
Competition Heats Up In Banking Transformation Services
Forrester eCommerce
DECEMBER 4, 2018
After a few quiet years, Thought Machine, the fintech behind a new core banking platform called Vault, is stealing the limelight, first with its announcement of a strategic partnership with Lloyds Banking Group, then with a similar partnership with the digital bank Atom.
Small Business Banking Has Been Disrupted (And There’s No Going Back)
Forrester eCommerce
FEBRUARY 19, 2019
Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers.
Chase Closes Finn: Lessons For Other Digital Banks
Forrester eCommerce
JUNE 10, 2019
On June 6, JPMorgan Chase announced it would be closing its digital-only bank Finn, a little under a year after it was launched. Digital banking is a tough business, and we’ve seen far more examples of failures than successes over the past two decades.
European Banks Are Redoubling Their Mobile Banking Efforts in 2019 – Just Not All At The Same Speed
Forrester eCommerce
MAY 29, 2019
Banks across Europe are all working hard to build the killer mobile banking app. They aim to keep pace with their customers’ needs and rising expectations as consumers’ appetite for banking on the go shows no signs of abating. Incumbent banks like […].
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Citizens Challenge 2019: Driving Innovation In Banking
Forrester eCommerce
OCTOBER 8, 2019
The Citizens Challenge, held by Citizens Bank […]. age of the customer APIs & API management banking customer centricity financial services fintechHackathons can be an excellent way for financial services firms to round out their innovation portfolios.
Customers Don’t Think Bank Experiences Are Improving
Forrester eCommerce
OCTOBER 1, 2019
So how well do banks earn loyalty with the quality of their customer experience? We’ve just released Forrester’s US Banking Customer Experience Index for 2019. Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference and loyalty, and can charge more for their products. Based on a survey of more than 101,000 […].
The Good, The Bad, & The Ugly Of US Mobile Banking Experiences In 2019
Forrester eCommerce
MAY 15, 2019
[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances. To find out how effectively banks are meeting customers’ expectations, Forrester regularly […].
Apple’s Partnership With Goldman Sachs Will Drive Seismic Shifts In The Banking Industry
Forrester eCommerce
MARCH 26, 2019
The bigger concern for digital banks, traditional banks, […]. Apple and Goldman Sachs are partnering to deliver a new credit card. The industry seems to be quick to dismiss the partnership, especially the rewards program – but we think they’re missing the bigger picture. There’s an awful lot more at stake here than credit card rewards.
Amazon Flirts With Banks And Their Customers: Here’s What You Should Do
Forrester eCommerce
APRIL 3, 2018
Okay, that’s not exactly what’s happening here, but it sure felt like that to many bank executives who heard the […].
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Banking Up For Grab In Singapore
Forrester eCommerce
JUNE 12, 2019
Following in Hong Kong’s footsteps, Singapore’s regulator – Monetary Authority of Singapore (MAS) – has confirmed that it is currently studying the possibility of issuing digital-only banking licenses to organizations with a “non-bank” parentage, which was first reported on May 7th, 2019 by various news outlets.
Predictions 2020: Old Rivalries And New Entrants Will Preoccupy Bank Execs
Forrester eCommerce
NOVEMBER 5, 2019
Incumbent banks will be challenged on multiple fronts in 2020. age of the customer banking fintech prediction promotedRead our predictions.
Predictions 2020: Old Rivalries And New Entrants Will Preoccupy Bank Execs
Forrester eCommerce
NOVEMBER 5, 2019
Incumbent banks will be challenged on multiple fronts in 2020. age of the customer banking fintech prediction promotedRead our predictions.
Is Your Bank’s Mobile App A Fonzie Or A Potsie?
Forrester eCommerce
JUNE 4, 2019
application development & delivery banking digital business financial services mobile appsIf you’re a fan of the old TV show “Happy Days,” you know Fonzie and Potsie.
How USAA Differentiates In Mobile Banking
Forrester eCommerce
MAY 31, 2018
Take another not-so-random walk with me, this time as my colleague Peter Wannemacher and I explore what makes USAA a standout performer in our Mobile Banking Benchmark assessment. age of the customer banking mobile apps mobile marketingAs we did before when exploring The Home Depot’s success in our “The Forrester Retail Wave: US Mobile Web, Q4 2017” report, we invited executives from USAA […].
Google Makes Moves Into Banking: Should Banks Be Worried?
Forrester eCommerce
NOVEMBER 14, 2019
Principal Analyst Alyson Clarke explains what the move means for banks. Google may offer consumers checking accounts as soon as next year.
The UK’s Digital Banks Are Giving Established Banks A Run For Their Money
Forrester eCommerce
SEPTEMBER 18, 2019
Digital banks have disrupted the status quo. Retail banking in the UK has more competition from digital banks than almost any other market, with small business banking a close second.
Leading Australian Banks Continue To Raise The Bar — But Many Mobile Banking Experiences Continue To Miss The Mark
Forrester eCommerce
JUNE 26, 2019
The good news is…we are bringing some warmth and cheer to this cold winter, sharing our 2019 Forrester Banking Wave on Australian Mobile […].
BBVA Tops Forrester’s 2019 Global Mobile Banking App Reviews
Forrester eCommerce
SEPTEMBER 24, 2019
Spain’s BBVA has come top in Forrester’s global mobile banking app reviews for the third year in succession. Over the past few months, a team of Forrester analysts and other researchers has reviewed the functionality and user experience of 54 leading mobile banking apps from around the world.
Open Banking and PSD2 – the first 100 days. A slow, fragmented start.
Forrester eCommerce
APRIL 25, 2018
TLDR: A slow, fragmented start to open banking, but the pace will accelerate. Banks need to become outside-in fast to thrive with open banking, building operating model competence for an externally oriented business. Few Banks Place Open Banking At […]. banking digital business digital disruption financial services Innovation open data APIs Digital Banking fintech open banking PSD2
Banks Have Neglected SMEs. They Will Come To Regret It
Forrester eCommerce
OCTOBER 2, 2019
Forrester just published new research outlining the future of small and midsize business banking (also called SME banking to refer to SMEs, or small- and medium-sized enterprises). If you’re an executive at a traditional bank, it contains some grim and gloomy predictions.
Chinese Banks Offer Great Functionality And Usability, But There’s Still Ample Room For Improvement
Forrester eCommerce
JULY 4, 2019
We recently published our latest evaluation of the mobile apps of six banks in Mainland China, including: CITIC Bank, China Merchants Bank […]. Mobile apps have become the touchpoint of choice for millions of people to manage their finances, this is especially true for China where the customers are among the most empowered in the world.
The Good, The Bad, & The Ugly Of Canadian Mobile Banking Experiences In 2019
Forrester eCommerce
MAY 15, 2019
Mobile apps have become the touchpoint of choice for millions of people to manage their finances and Forrester regularly reviews those of leading banks. We just published our latest evaluations of the apps of the big five Canadian banks: CIBC, RBC, BMO, Scotiabank, and TD Canada Trust. Overall, they’ve raised the bar, striking a good […]. age of the customer
T-Mobile MONEY’s Checking Account: Game Changer?
Forrester eCommerce
MAY 3, 2019
This is not the first time we’ve seen a telecommunications firm enter the banking space – it’s already been happening for years in Europe and Asia, with large telcos such as Orange and KDDI. And this isn’t T-mobile’s first foray into banking either. So should banks be worried?
CBD Banking and Financing Your CBD Venture: Where are the CBD-Friendly Banks?
BigCommerce
SEPTEMBER 9, 2019
Hemp-derived CBD products: you can’t avoid them anymore. From the CBD edibles at your local pharmacy to the hemp moisturizing… Payments
Financial Service Firms Need To Stop Thinking Like Retailers On Personalization
Forrester eCommerce
SEPTEMBER 26, 2019
Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority.
Unveil The Hong Kong Mobile Banking Landscape
Forrester eCommerce
AUGUST 28, 2019
(Coauthored with Riccardo Pasto, senior analyst, Nancy Lin, senior research associate, and Han Bao, senior research associate) It is the first time that Forrester has evaluated banks in Hong Kong SAR, the famous world finance hub. age of the customer banking mobile apps
Crypto-commerce: banking on blockchain for B2B payments
GetElastic
JULY 30, 2019
While nearly half of payment fraud is linked to paper checks and manual processes, emerging digital payment methods are equally vulnerable, prompting banks and businesses to seek out faster and more transparent ways to settle transactions. How banks are already banking on blockchain.
Kicking Off Our New Research On Autonomous Finance: FORR/3 Video
Forrester eCommerce
SEPTEMBER 6, 2019
Forrester has recently kicked off some new research focusing on services and companies that make financial decisions and take action on behalf of consumers. You can take a very short survey on this topic here. I’m psyched to present here our first FORR/3 video episode on this topic (see below)!
Introducing Autonomous Finance: Forrester’s New Research On Algorithm-Based Financial Services
Forrester eCommerce
AUGUST 15, 2019
People’s lives are becoming ever more automated as millions of algorithms make decisions — and, in some cases, take actions on those decisions — on behalf of a consumer.
Rome Was Not Built In A Day, And Neither Are Digital Businesses
Forrester eCommerce
SEPTEMBER 13, 2019
age of the customer digital business digital transformation financial services Banking Digital Banking digital strategy Financial Services innovation
WeBank Is Driving Financial Inclusion At Scale In China
Forrester eCommerce
OCTOBER 25, 2019
Still today, large numbers of people and businesses do not rely on banks to help them meet their day-to-day financial needs. age of the customer Innovation Digital Banking financial inclusion Financial Services innovation mobile small business banking SME banking
Apple Card Will Be Popular — Here’s Why
Forrester eCommerce
AUGUST 7, 2019
age of the customer banking digital business digital customer experience digital disruption Apple Digital Banking digital strategy digital transformation Financial Services innovation video
Is Money (Still) Too Tight To Mention: Forrester’s New Research On The Future Of Financial Well-Being
Forrester eCommerce
SEPTEMBER 3, 2019
“I been laid off from work My rent is due My kids all need Brand new shoes So I went to the bank To see what they could do They said son – looks like bad luck Got-a hold on you.
Customer Experience Index Reveals Brands Lack Human Connection
Forrester eCommerce
SEPTEMBER 5, 2018
automotive banking customer emotion customer experience customer experience index (CX Index) emotion Insurance loyalty retail
Banks: Your Customers’ Cross-Channel Experiences Are Shoddy (Or Worse)
Forrester Omnichannel
APRIL 27, 2016
The other day, I stopped by my bank's ATM to get some cash. After entering my card and PIN and while waiting for my money ( during which I was a captive audience ), I was presented with an ad for a new service from the bank. banking. cross-channel banking. mobile banking.
Bank of America lowers security – removes one time passwords at payee add/change
Forrester eCommerce
APRIL 24, 2018
With the latest change to the BofA online banking bill pay service (which added all sorts of unnecessary and distracting icons and ugly fonts), the bank decided to remove the one time password two factor authentication (OTP 2FA) requirement to force the customer to perform a one time password based step-up authentication before allowing the […
How WeBank Became The World Largest Digital Bank
Forrester eCommerce
OCTOBER 24, 2019
Can you imagine a digital-only bank has served a hundred million customers within 4 years since its establishment? And the 100 million customers are all un/underserved by traditional banks. Tencent-backed WeBank has achieved this goal and became the largest digital bank in the world.
Forrester’s US Banking Customer Experience Index 2018 Shows CX Is Stagnating
Forrester eCommerce
JUNE 19, 2018
Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products.
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