Retail Technology Review

JUNE 2, 3100

That’s according to new research released by Pollinate, the global software business that partners with banks to help them deepen and extend relationships with their business customers, in which over 4,500 consumers were surveyed across the UK, US, Australia, and Brazil. Over half of consumers globally (53%) believe it is more important to shop with local businesses now than it was before the pandemic.

Technology 70

Technology Banking Consumer Customer 70

Forrester eCommerce

FEBRUARY 21, 2023

Over three quarters of banks are increasing their spending on emerging technologies, creating the potential for hype and fear of missing out. Forrester identified nine emerging technologies that should be on the list of every bank, either now or later.

Banking 370

Banking Technology eCommerce Customer 370

Forrester eCommerce

FEBRUARY 25, 2021

Digital transformation is coming to Corporate Banking. Corporate banking today is antiquated due to its highly customized and complex product offerings; lack of challengers to drive innovation; and strong barriers to switching for clients.

Banking 373

Banking Financial Services Retail Omnichannel 373

Forrester eCommerce

JUNE 21, 2022

Mobile banking apps are a crucial component of the overall banking experience. To identify mobile banking best practices, we reviewed the mobile apps of 13 EMEA banking brands in March and April of 2022 for both functionality and user experience.

Banking 370

Banking Mobile eCommerce Customer 370

Forrester eCommerce

JULY 29, 2020

Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 536

Banking Financial Services Customer Experience Omnichannel 536

Forrester eCommerce

MARCH 13, 2023

The collapse of Silicon Valley Bank (SVB) and Signature Bank will impact the banking industry in four key ways. Age of the Customer Banking

Banking 195

Banking Customer eCommerce 195

Forrester eCommerce

AUGUST 5, 2020

As discussed in Forrester’s recent research on the future of banking, success for many banks will come from powering products and distributing through others’ marketplaces. Late last year, I blogged about Google’s move into banking and […]. The future is here.

Banking 444

Banking Financial Services Customer Experience Omnichannel 444

Forrester eCommerce

SEPTEMBER 11, 2020

A few days ago, Forrester published two Forrester Waves, one focusing on retail banking, the other on corporate banking. With these Forrester Waves, we separated off-the-shelf banking back ends for retail and corporate banking for the first time.

Banking 329

Banking Omnichannel Technology Customer Experience 329

Forrester eCommerce

APRIL 22, 2021

Significant gaps continue to exist in private banking, forcing firms to rethink pricing and organizational models. As a result, high-net-worth clients are not fully benefiting from some of the digital innovations that are changing how customers interact with their private banks.

Banking 539

Banking Financial Services Omnichannel Customer Experience 539

Forrester eCommerce

JULY 30, 2020

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 382

Banking Financial Services Customer Experience Omnichannel 382

Forrester eCommerce

APRIL 23, 2020

What do consumers expect from their banks in response to the COVID-19 pandemic? We interviewed 40 customers of 14 banks to find out. We also asked them what they think of how their banks are handling the crisis so far.

Banking 504

Banking Omnichannel Mobile Customer Experience 504

Forrester eCommerce

FEBRUARY 9, 2023

It’s no secret that in today’s business climate, corporate banks are feeling the squeeze. Now is the time when corporate banks change the way they serve clients. They struggle with an installed base of pre-modern applications and archaic processes.

Banking 195

Banking Financial Services Customer Experience eCommerce 195

Forrester eCommerce

JULY 16, 2020

COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking.

Banking 284

Banking Financial Services Omnichannel Customer Loyalty 284

Forrester eCommerce

SEPTEMBER 28, 2018

Digital banks are not eating the incumbent banks’ lunch (yet!) banking benchmarks digital business digital money management mobile apps mobile services user experience Banking Digital Banking Industry Wave Mobile Bankingbut they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Banking 418

Banking Mobile Payment Services Customer 418

Forrester eCommerce

JULY 15, 2020

How we bank has also changed dramatically. It’s mid-July 2020, and the world is a very different place than it was six and a half months ago! Just think of the ways we now interact with each other, carry out our daily activities, and buy and pay for products and services.

Banking 300

Banking Mobile Financial Services Omnichannel 300

Forrester eCommerce

NOVEMBER 23, 2020

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 53% of UK online adults have done their banking on a mobile website or app in the past month.

Banking 259

Banking Mobile Financial Services Omnichannel 259

Forrester eCommerce

AUGUST 7, 2020

A few days ago, I discussed application architecture in banking with a banking software vendor. Starting from there, we had a look at that vendor’s core banking solutions and further back-end systems such as trade finance.

Banking 482

Banking Financial Services Omnichannel Technology 482

Forrester eCommerce

NOVEMBER 2, 2021

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year. Age of the Customer Banking financial services fintech infrastructure & operations predictions

Banking 366

Banking Financial Services Omnichannel Technology 366

Forrester eCommerce

DECEMBER 4, 2018

After a few quiet years, Thought Machine, the fintech behind a new core banking platform called Vault, is stealing the limelight, first with its announcement of a strategic partnership with Lloyds Banking Group, then with a similar partnership with the digital bank Atom. application modernization banking digital business digital transformation financial services banking transformation core banking fintech IBM Thought Machine

Banking 350

Banking Financial Services Omnichannel Customer 350

Forrester eCommerce

APRIL 15, 2020

As Australian banking leaders roll out initiatives to help consumers and small business owners cope with the fallout from the coronavirus, they also face an impending deadline: to make consumer data available by July this year. Quite a lot has happened since 2020 started.

Banking 419

Banking Financial Services Omnichannel Consumer 419

Forrester eCommerce

JANUARY 29, 2021

Banking Digital TransformationWe’re hitting the end of January. So, let me ask you, how is that New Year’s resolution coming along?

Banking 494

Banking Social Media Omnichannel Customer 494

Forrester eCommerce

NOVEMBER 23, 2020

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities.

Banking 273

Banking Mobile Financial Services Omnichannel 273

Forrester eCommerce

NOVEMBER 17, 2020

Earlier today, Sopra Steria announced its plans to acquire Fidor Solutions via its subsidiary Sopra Banking Software. Fidor Solutions is the technology subsidiary of Fidor Bank, a fintech that became part of Groupe BPCE in 2016.

Banking 243

Banking Omnichannel Technology eCommerce 243

Forrester eCommerce

AUGUST 12, 2020

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada.

Banking 354

Banking Mobile Financial Services Customer Experience 354

Forrester eCommerce

NOVEMBER 7, 2022

Functionality in retail and corporate banking is not highly differentiating anymore. In the future, only those that can support partner solutions in their ecosystem seamlessly can fully cope with banking industry's expanding requirements.

Banking 195

Banking Technology Financial Services Customer 195

Forrester eCommerce

JULY 25, 2022

When a customer opens a mobile banking app, they are usually trying to complete a specific task: paying a bill, seeing how much money they have left for the month, finding a recent transaction, requesting money from a friend, etc. Forrester’s Mobile Banking […].

Banking 312

Banking Mobile Customer Technology 312

Forrester eCommerce

FEBRUARY 19, 2019

Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers. But Forrester’s newest research reveals that executives should be just as worried — perhaps even more worried — about another market that is being upended: Small business banking.

Banking 359

Banking Small Business Retail Mobile Omnichannel 359

Forrester eCommerce

AUGUST 28, 2019

It is the first time that Forrester has evaluated banks in Hong Kong SAR, the famous world finance hub. We benchmarked the usability and functionalities of five mobile banking apps in Hong Kong: Bank of China (BoC), Bank of East Asia (BEA), DBS Bank Hong Kong, HSBC, and Standard Chartered Bank. age of the customer banking mobile apps

Banking 257

Banking Mobile Omnichannel eCommerce 257

Forrester eCommerce

JULY 13, 2021

The digital yuan, the central bank digital currency (CBDC) of China, has already been tested in several major cities across the country. Age of the Customer Banking fintech

Digital Currency 284

Digital Currency Banking Financial Services B2C 284

Forrester eCommerce

JULY 16, 2020

As part of our upcoming research report on the future of banking, Jacob Morgan and I have been interviewing financial services experts around the globe.

Banking 284

Banking Financial Services Omnichannel Customer Experience 284

Forrester eCommerce

OCTOBER 21, 2020

The COVID-19 crisis has upended banks' understanding of their customers. In 2021, banking executives will need to pivot accordingly. Age of the Customer Banking prediction

Banking 385

Banking Customer Omnichannel eCommerce 385

Forrester eCommerce

JUNE 11, 2020

As Japanese leading banks roll out initiatives to help consumers and SMEs cope with the fallout from the COVID-19 pandemic, they also face an urgent need for digital transformation to serve […]. Age of the Customer banking digital business digital transformation

Banking 421

Banking Omnichannel Consumer eCommerce 421

Forrester eCommerce

AUGUST 12, 2020

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences of more than a dozen banking brands’ apps across the US and Canada.

Banking 284

Banking Mobile Omnichannel eCommerce 284

Forrester eCommerce

JUNE 10, 2019

On June 6, JPMorgan Chase announced it would be closing its digital-only bank Finn, a little under a year after it was launched. Digital banking is a tough business, and we’ve seen far more examples of failures than successes over the past two decades. age of the customer banking customer experience digital business digital customer experience digital disruption financial services Banking Digital Banking digital strategy digital transformation Financial Services innovation

Banking 341

Banking Other Financial Services Omnichannel 341

Forrester eCommerce

JANUARY 28, 2021

Banks are transforming their organizations with digital technologies. Forces such as emerging technology, fintechs, changing customer behavior, and the decomposition of the banking industry are influencing banking technology investment trends.

Banking 307

Banking Financial Services Omnichannel Technology 307

Forrester eCommerce

JULY 9, 2020

For banks, open banking implementation is not straightforward – differing standards, specifications, and deployments result in the need to resolve complexity across interfaces.

Banking 322

Banking Financial Services Omnichannel Customer 322

Forrester eCommerce

JANUARY 25, 2023

Blockchain has added value for banks when filling white spaces or replacing inadequate solutions. Age of the Customer Banking Blockchain Business ValueFully operational systems are few and far between.

Banking 195

Banking Technology Operations eCommerce 195

Forrester eCommerce

MARCH 31, 2021

In our 2020 European Banking Customer Experience Index (CX Index™), mutuals and direct banks outperformed traditional banks in terms of CX in the UK, France, Italy, and Spain. Age of the Customer Banking customer experience customer experience index (CX Index) Europe

Banking 284

Banking Omnichannel Customer Experience Customer 284

Forrester eCommerce

MAY 15, 2019

[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances. To find out how effectively banks are meeting customers’ expectations, Forrester regularly […].

Banking 345

Banking Mobile Financial Services Omnichannel 345

Forrester eCommerce

MAY 29, 2019

Banks across Europe are all working hard to build the killer mobile banking app. They aim to keep pace with their customers’ needs and rising expectations as consumers’ appetite for banking on the go shows no signs of abating. Incumbent banks like […]. age of the customer customer experience financial services mobile apps Customer Experience (CX) Digital Banking digital strategy Mobile Banking User Experience (UX

Banking 316

Banking Mobile Financial Services Omnichannel 316

Forrester eCommerce

MARCH 26, 2019

The bigger concern for digital banks, traditional banks, […]. Apple and Goldman Sachs are partnering to deliver a new credit card. The industry seems to be quick to dismiss the partnership, especially the rewards program – but we think they’re missing the bigger picture. There’s an awful lot more at stake here than credit card rewards.

Banking 392

Banking Financial Services Mobile Omnichannel 392

Forrester eCommerce

NOVEMBER 5, 2021

Forrester reviewed the mobile apps of 13 European banking brands in June and July of 2021 for both functionality and user experience. Age of the Customer Banking Europe mobile technology user experience (UX

Banking 195

Banking Mobile Omnichannel Technology 195

Forrester eCommerce

JULY 7, 2022

While the Hong Kong market is mature in terms of traditional banking products, Forrester has found that digital banking’s pre-sale and post-sale journeys there lag those in other advanced economies. Age of the Customer Banking fintech

Banking 195

Banking Operations Marketing Other 195