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How to Evolve and Personalize in the Digital Marketplace Economy 

Retail TouchPoints

While company web stores are essential, digital marketplaces take simple sales to the next level by offering businesses more opportunities to engage with customers. With a B2B or B2C marketplace, you benefit from an ecosystem of buyers and sellers.

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How To Choose A BigCommerce Agency To Work With

Groove

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. Because all digital marketing agencies function differently, we’re sharing how we operate and insights from our standpoint. Groove operates using a variety of services.

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Top Customer-Driven B2B eCommerce Trends

GetElastic

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

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The Impact of Live Commerce on Shopping

Smile.io

When the live commerce experience personalizes suggestions and services to its target audience, you are also more likely to see improvements in customer retention rates. Loyalty & Reward Program Insights from Smile.io People no longer just want to click and buy.

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4 Customer Retention Strategies for Your Subscription Business 

Kibo

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

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5 Tips for Improving Your Omnichannel Customer Experience

Kibo

Empower omnichannel customer support: Never underestimate the value of providing a world-class customer care experience. Failing to connect your customers with prompt, courteous and knowledgeable support will erode customer loyalty quicker than you can click from your site to Amazon.

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How Coronavirus (COVID-19) Is Impacting Ecommerce [March 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. 52% are cutting operational costs, with 54% freezing hiring. With quick delivery a central part of Amazon’s competitive advantage, fixing these times is essential for customer retention.

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