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Customer service has changed fundamentally, so omnichannel must evolve with it, says TelcoSwitch

Retail Technology Review

The massive growth in online shopping has led to a sustained change in the way customers interact with businesses, as they adopt the growing number of communication channels available and expect queries to be answered faster than ever before.

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Retailers step up to digital Black Friday with huge increase in omnichannel marketing, Emarsys finds

Retail Technology Review

This year’s Black Friday saw a major increase in the use of digital marketing channels compared with 2019 as retailers brought Black Friday to consumers in their homes via their laptops, smartphones and other devices, omnichannel customer engagement company Emarsys finds.

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PCI Pal launches PCI Pal Digital for omnichannel payment security

Retail Technology Review

The new solution delivers PCI compliance for payments across digital channels including webchat, social media, email and SMS.

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Retailers and shoppers out of sync on the value of physical stores, Klarna warns

Retail Technology Review

Some 60% of shoppers say that a poor experience on any channel will make them less likely to shop again with a brand.

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Using the cloud for integration turns marginal into massive gains for retailers

Retail Technology Review

No-one talks about retail in terms of online and offline anymore. The word omnichannel entered and left our parlance with equal speed.

Retail 104
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24 eCommerce Experts to Follow Now

GetElastic

With almost 20 years of experience in the eCommerce industry, Carroll is an international keynote speaker and bestselling author, and a world-leading expert on how to grow a business globally using digital channels. His Youtube channel also provides consistent content on all topics relating to eCommerce.

eCommerce 113
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The Ultimate 2018 Ecommerce Checklist: 31 Experts Prioritize 19 Growth Tactics to Implement Now

BigCommerce

It’s a big-box play where demand is high and visibility is low in supply. Here are the top 19 ecommerce growth strategies recommended by Internet Retailer 1000 brands and the experts that advise them, in order of priority. Omni-Channel Management. Omnichannel Applies to CRM, Too. New Content Types & SEO.

eCommerce 419