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[eCommerce 2021] A Step-by-step Guide to Customer Retention

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Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

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Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

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6 Tips to Prepare Your Dropshipping Business for the Holiday Season Surge

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This means a huge opportunity for your dropshipping store to cross your sales target and break your revenue records. In 2020, the holiday season eCommerce sales in the US are projected to be $135 billion. Since you’re not buying wholesale or committing to someone, you can experiment with different products and see what gets you sales.

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8 Proven Strategies to Improve eCommerce Post-Purchase Customer Journey in 2021

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Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. However, when you do not pay heed to your customers at this stage, you leave them at the mercy of your shipping carrier. 2020 has been a watershed year for retail.

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8 Proven Strategies to Improve Your Post-Purchase Customer Journey in 2021

lateshipment

Consumer Behaviour Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Delays are of the worst kind because they might annoy even the sweetest customer and can make even your most loyal customer swiftly switch over to your competitor.