The Pela Case Story – An In Depth Case Study in Scaling a 7 to 8 Figure eCommerce
Demac Media
OCTOBER 31, 2017
Customer Centered Systems First. We’ve recently put a lot of effort into creating and refining a customer experience playbook. We want our customers to feel a connection with us and the only way to do that is to treat them as fellow human beings instead of transactions. This is an example of a customer centred system.
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