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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Using a customer experience automation solution to collect and analyze customer data as a way to predict likely returns based on the order’s characteristics (multiple sizes of the same black dress, for example) can also help you to plan and predict return volume.

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19 Omnichannel Experience Examples from Top Brands

GetElastic

A well-known retailer headquartered in Ohio, Macy’s is a standout among the more traditional department store formats who successfully weathered the retail storm by incorporating more digital assets into the customer experience. As a loyal Meijer customer, I have their app and I am an mPerks loyalty member. Well done, Verizon.

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Is it time to make the switch to a headless commerce platform?

Kibo

Laura Canada worked with Kibo to create a flexible order management system that allowed them to turn their stores into warehouses, fulfillment, and distribution centers during the COVID-19 pandemic then back into physical stores when people began in-person shopping again. Shane Tilley for Retail Touchpoints.

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How to use Dropshipping in my Retail Business?

OrderDynamics

It is an order fulfillment method. Using dropshipping suppliers means no need to carry inventory of a set of goods. This is good for capturing sales, engendering loyalty, and improving customer satisfaction. As one more retail fulfillment option, dropshipping is a good channel to pursue.

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Best Retail POS Systems for 2020

Ecommerce Platforms

That said, the Lightspeed Retail POS system happens to be just as good as its restaurant counterpart. It’s a cloud-based software that’s specially optimized for brick and mortar businesses dealing in home decor, sporting goods, electronics, pets and supplies, golf, bikes, and apparel. Lightspeed Retail POS System Key Features.

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Best POS Systems for Retail 2020

Ecommerce Platforms

That said, the Lightspeed Retail POS system happens to be just as good as its restaurant counterpart. It’s a cloud-based software that’s specially optimized for brick and mortar businesses dealing in home decor, sporting goods, electronics, pets and supplies, golf, bikes, and apparel. Lightspeed Retail POS System Key Features.

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