Five Pandemic-Driven Trends Reshaping Retail CX Strategy
Retail TouchPoints
NOVEMBER 10, 2020
Acknowledge Order Inquiry Urgency. On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Now customers may need to cancel and they will call the call center to do it.
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