Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Inflation and the threat of a recession are bringing discounts to the forefront.

Customer Loyalty 234

Customer Loyalty Customer Retail Shipping Costs 234

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

MakeWebBetter

JULY 30, 2020

Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited. The first rule of the eCommerce business is to adapt to the current happenings of the industry. The world has already declared COVID as a global pandemic.

eCommerce 183

eCommerce Outdoor Shipping Costs Drop Ship 183

Kissmetrics

MARCH 22, 2018

In this guide, we’ll discuss different approaches for building a memorable customer experience and how successful brands are executing on these creative ideas. Most businesses under-invest in customer loyalty, even though establishing some type of loyalty program is one of the most obvious ways retailers enhance their customer experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Kissmetrics

MARCH 2, 2021

Customer acquisition cost: ($1,020,000 / 1,020,000 customers) + $1.00 per customer = $2.00. As in our previous example, the amount is worth only the money extracted from customers. This company has used a customer retention calculation to determine its customer lifetime value (CLV) is $2,000.

Customer 350

Customer eCommerce Multi-channel Channel 350

AcquireConvert

JULY 26, 2024

The integration of these methods allows marketers to reach customers wherever they are, creating a seamless and cohesive experience. In addition to attracting new customers, marketing plays a crucial role in customer retention. This builds trust and credibility, which are essential for long-term success.

Marketing 36

Marketing Social Media Multi-channel PPC 36