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5 Tips for a Great eCommerce Returns Process

lateshipment

Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty. How can a customer initiate an exchange or return? Who pays for the return shipping costs?

eCommerce 279
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How to Conduct Online Market Research for Your Ecommerce Business

BigCommerce

A word of caution: make sure your website is clear in communicating that your product or service is not ready to ship. Often, the second-comer wins customer loyalty. Here are a few ecommerce and retail industry publications to check out: Internet Retailer. No Product is Without Competition. Entrepreneur.

Marketing 354
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How to Set Up an Ecommerce Loyalty Program to Improve Retention, Build Community and Drive 5X in Sales

BigCommerce

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

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The Ultimate 2018 Ecommerce Checklist: 31 Experts Prioritize 19 Growth Tactics to Implement Now

BigCommerce

Here are the top 19 ecommerce growth strategies recommended by Internet Retailer 1000 brands and the experts that advise them, in order of priority. Community Building, Customer Engagement & CRM. Customer Lifetime Value & Referral Programs. Shipping + Fulfillment Optimization. Shipping and logistics.

eCommerce 419