article thumbnail

How bonuses and incentives help customer retention 

365 Retail

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

article thumbnail

The Case for Extreme Personalization

GetElastic

Nor are they connected to a customer profile. Pricing, billing and fulfillment systems are duplicated for different channels. For customers, the silos result in uneven cross-brand experiences. What’s bad for customers is bad internally too. Point of sale systems in-store are not connected to online catalogues or carts.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Unified Commerce: Glitter, Gold, Or Empty Promise

OrderDynamics

Therefore, the retailer’s task must be to at least appear as the most attractive destination for a customer seeking to make a product purchase (=revenue). It also needs to be the most efficient at fulfilling that purchase (=profit). Build a map of customer data. Uniting A Customer With Their Purchased Product Via An Order.

article thumbnail

How Coronavirus (COVID-19) Is Impacting Ecommerce [October 2020]

ROI Revolution

Also in Q2, Walmart’s ecommerce sales were up 97% YoY and Target grew its same-day fulfillment services by 273%. And now it’s been pushed back again to give time for the marketplace giant to get all its shipping and fulfillment ducks in a row, including the hiring of more than 175,000 new workers. days longer to fulfill orders.

eCommerce 193
article thumbnail

How Coronavirus (COVID-19) Is Impacting Ecommerce [March 2021]

ROI Revolution

Also in Q2, Walmart’s ecommerce sales were up 97% YoY and Target grew its same-day fulfillment services by 273%. And now it’s been pushed back again to give time for the marketplace giant to get all its shipping and fulfillment ducks in a row, including the hiring of more than 175,000 new workers. days longer to fulfill orders.

eCommerce 195
article thumbnail

How Coronavirus (COVID-19) Is Impacting Ecommerce [November 2020]

ROI Revolution

Also in Q2, Walmart’s ecommerce sales were up 97% YoY and Target grew its same-day fulfillment services by 273%. And now it’s been pushed back again to give time for the marketplace giant to get all its shipping and fulfillment ducks in a row, including the hiring of more than 175,000 new workers. days longer to fulfill orders.

eCommerce 158
article thumbnail

How Coronavirus (COVID-19) Is Impacting Ecommerce [December 2020]

ROI Revolution

Also in Q2, Walmart’s ecommerce sales were up 97% YoY and Target grew its same-day fulfillment services by 273%. And now it’s been pushed back again to give time for the marketplace giant to get all its shipping and fulfillment ducks in a row, including the hiring of more than 175,000 new workers. days longer to fulfill orders.

eCommerce 156