Prepare For Blockchain’s Impact On The Telecommunications Sector

Forrester's Customer Insights

big data blockchain digital transformation telecommunications servicesBlockchain offers telcos opportunities for new business, improved compliance, and efficient operations.

Make Omnichannel A Cornerstone Of Your Digital Transformation – The Telco Angle

Forrester Omnichannel

telecommunications. CIO Customer Experience Digital Transformation Telco carriers cultural transformation customer lifecycle multichannel omnichannel telecommunicationsSource: Forrester, "Make Omnichannel A Cornerstone Of Your Telecom Digital Transformation" Poor customer experiences remain the Achilles' heel of telcos' digital transformation efforts.


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Building a full funnel reach and sales strategy with YouTube


The rise in time and dollars spent online offers telecommunication brands the ability to reach, engage and drive customer sales with YouTube

Gear Up Pragmatically For 5G

Forrester's Customer Insights

age of the customer chief information officer (CIO) chief marketing officer (CMO) customer experience enterprise architecture infrastructure & operations telecommunications services 5G CIO CX emerging technology Telecommunications5G Presents Immense Innovation Potential 5G promises to usher in not just new use cases in every industry but also new business models.

The Coronavirus Crisis Puts Telcos Back On The Map As Strategic Providers

Forrester's Customer Insights

Age of the Customer customer experience management digital business mobile technology network security omnichannel customer experience 5G telcos TelecommunicationsThe coronavirus crisis offers telcos an opportunity to reposition themselves.

Post Office sells broadband and home phone business


Post Office has agreed to sell its telecommunications business to Shell Energy Retail for an undisclosed sum. The telecommunications business supplies around 500,000 customers with home phone and broadband services and has been operated by the Post Office since 2007.

5G In The Retail Sector

Forrester's Customer Insights

age of the customer retail 5G infrastructure networking Telecommunications5G will speed up the transformation of the retail sector by delivering technology building blocks for frictionless end-to-end experiences.

It’s Time To Dust Off Your Pandemic Plans

Forrester's Customer Insights

age of the customer security & risk business continuity climate change disaster recovery employee experience pandemic remote work risk management Security & Risk Telecommunications

Nonpublic 5G Networks Will Be A Critical Building Block Of Your Enterprise Network Strategy

Forrester's Customer Insights

application modernization mobile architecture network management network security networking security & risk telecommunications services virtual network infrastructure (VNI Nonpublic 5G networks promise better privacy, data security, compliance, and cellular network performance; they also offer safer and more private features for dedicated user groups.

Learn From Telcos And Network Infrastructure Vendors About Innovations For Networked Solutions

Forrester's Customer Insights

age of the customer communications infrastructure Innovation local area network (LAN)/wide area network (WAN) network management networking software-defined networking (SDN) telecommunications services virtual network infrastructure (VNI The report “Connected Solutions Are A Catalyst For Tech-Driven Innovation” highlights how technology-driven innovation by telcos and network equipment vendors can help CIOs from outside the telecoms sector with their innovation initiatives.

Digitalization In Industry — Observations From Hannover Messe 2019

Forrester's Customer Insights

APIs & API management chief information officer (CIO) customer experience development & operations (DevOps) digital business Innovation open data telecommunications servicesHannover Messe, the leading global trade fair for everything industrial, offers a great opportunity to feel the pulse of digital momentum in the industrial context.

The Realities of Rural 5G Deployment in the US

Forrester's Customer Insights

Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. I am glad this deal will now […].

Comment on What are Amazon Warehouse Deals? [2020 Update] by Solomon Birnbaum

CPC Strategy

I have very popular products that I would like to sell directly to Amazon such as Headsets And other telecommunications product What is the is the procedure for me to list by products to sell directly to Amazon thank you

A Guide To 5G Strategy

Forrester's Customer Insights

age of the customer broadband & remote access media network management networking telecommunications services promotedThe hype around 5G is growing. Governments are auctioning off the necessary spectrum; telcos are testing the first 5G networks; handset vendors are announcing the first 5G smartphones; business users are exploring potential 5G use cases; and consumers are seeing media reports about the possibilities of super-fast broadband. And yet, are you familiar with the […].

Impressions From Alibaba’s Computing Conference

Forrester's Customer Insights

Alibaba has become one of the world’s most fascinating and cutting-edge technology businesses — and is key to understanding where the digital era is heading.

How Much Is CX Actually Worth In Profit for Telecoms?

Forrester's Customer Insights

age of the customer customer centricity customer engagement customer experience customer experience index (CX Index) customer experience maturity customer experience measurement customer experience strategy customer insights customer relationship management (CRM) customer-centric design data analysis data insights digital business digital transformation experience design (XD) loyalty hardwiring Telecommunications

Telefónica Is Maturing Into A Digital Service Provider

Forrester's Customer Insights

data & information protection networking platform-as-a-service (PaaS) predictive analytics privacy software-defined storage (SDS) telecommunications servicesTelefónica hosted its Industry Analyst & Customer Days in Madrid recently. In our view, Telefónica is emerging as a leading global telco. Of course, digital natives like Alibaba, AWS, Google, and Tencent continue to capture the customer attention.

The Future Of Telecoms: Strategies To Transform Telcos Into Digital Services Providers

Forrester's Customer Insights

business models chief information officer (CIO) cloud brokers collaboration communications infrastructure network management software-defined networking (SDN) telecommunications services carriersSince our last major strategic reassessment of the telecoms landscape in 2011, digital transformation has further raised the need for change of the telco business model.

Other 27

Italian gaming firm Sisal partners with BT for National Lottery bid

Talking Retail

The Milan-headquartered operator, which has international lottery and gambling experience in Italy, Spain, Turkey and Morocco, has formed a strategic partnership with BT that will see the telecommunications and network provider advise around.

Huawei Global Analyst Summit 2018

Forrester's Customer Insights

cloud computing IoT software platforms network management networking platform-as-a-service (PaaS) telecommunications servicesHuawei hosted its annual Analyst Summit in Shenzhen, China, recently. As in 2016, Huawei reported strong financial growth in 2017. Revenues were up 16%, EBIT, by 19%, and cash flow from operations by 96%. Revenue growth was driven primarily by the Consumer and Enterprise Divisions, up by 32% and 35% respectively, whilst the Carrier Division […].

Mobile World Congress 2018 Felt More Telco-Centric Again

Forrester's Customer Insights

Europe internet of things (IoT) machine-to-machine (M2M) mobile moments telecommunications services UncategorizedNow that the dust has settled from Mobile World Congress 2018, it is possible to get a better feel which mobility themes will set the tone for the coming year of mobility. These observations are of course subjective; they only reflect my observations over three days at the world’s leading mobility event. To start, the […].

US Tech Market Poised For A Strong 2018, But With Doubts About 2019

Forrester's Customer Insights

business technology (BT) chief information officer (CIO) technology telecommunications servicesAt the midpoint in 2018, the US tech market is on track to grow by 6.7% in 2018, the fastest growth since 2012. In our just published report, “US Tech Market Outlook For 2018 And 2019: Cloud Powers Tech Spend To 6% Growth And Software To 8% Growth,” we can provide strength in all tech budget […].

118% increase in ARPU

Dynamic Yield

Top European telecommunication company optimizes customer journeys and drives a 118% increase in revenue per user. The post 118% increase in ARPU appeared first on Dynamic Yield. Case Studies

Jio Mart Seller Registration | How to sell on Jio Mart

Ecommerce Guru

Reliance Jio Infocomm Limited is an Indian telecommunications company and has achieved a firm place in almost every industry in India. Now in partnership with Facebook, the company has introduced an e-commerce website called Jiomart.

Singapore’s New Digital Banks Will Change The Banking Landscape Forever, Maybe

Forrester's Customer Insights

Notably, both of the lucky winners, i.e. the consortium formed by Singapore Telecommunications (Singtel) and Grab Holding Inc.

5G@MWC19 — Reflections On Mobile World Congress 2019

Forrester's Customer Insights

augmented reality digital customer experience digital intelligence edge computing mobile architecture network management networking telecommunications services virtual network infrastructure (VNI) virtual realityMobile World Congress (MWC) 2019 took place in Barcelona.

Employee Spotlight: Sudipto Manna, Senior Software Test Engineer and Chef Extraordinare


Before joining FastSpring I was working for AT&T in the telecommunication department where my job was to ensure that the prices and features that we delivered backed the telecommunication activity.

Baltic Telecom Company Trials Self-Service Store to Reach Small-Town Customers

Retail Touch

Telia — a telecommunications company in the Nordic and Baltic states — is piloting a new self-service store model in Tartu, Estonia, as it looks for cost-effective ways to serve customers in regions where full-service offices aren’t in place.

Navigating The Struggles Of Data Deletion And Secure Data Disposal

Forrester's Customer Insights

In Italy, telecommunications company TIM received a fine […]. How long does your organization retain customer, employee, and sensitive corporate data, and how do you go about disposing of it?

Telcos must prioritize Innovations that extend beyond networking

Forrester's Customer Insights

Since the birth of cloud computing in early 2000, telecommunications companies have seen business growth thanks to these IT transformational partners. But as we head into the next 20 years of this digital transformation decade no one in the networking space should keep their focus purely on their networking business. With the emerging technologies of […]. age of the customer

Gone with the Wind: Shaw Communications Acquires Wind Mobile


As you have no doubt heard, there was some big news out of the Canadian Telecommunications market on Wednesday, Decemeber 16. Wireless Trends

Who Moved The Communications Services Sector?

Forrester's Customer Insights

As new technologies mature, the distinction between technology, media and telecommunications industries blur. […]. Success in the communications services sector is indeed a capricious piece of cheese. In it, every new technology advancement brings new business models, new security and sociopolitical debates, brand new industries of disruptors, and even new job roles for man and machine.

Introducing The Forrester Tech Sustainability Framework

Forrester's Customer Insights

The high-tech and telecommunications industries are under increased scrutiny for their impact on the environment. The fact is that technology is often ecologically abusive in its manufacture, operation, and afterlife.

YouTube Ads Benchmarks (2021)

Store Growers

Telecommunications. Telecommunications. Telecommunications. Last Updated on January 18, 2021. People spend a ton of time on YouTube, which means more advertisers are attracted to the platform.

Telecom-Only = Disrupted

Forrester's Customer Insights

My theme at PTC’19 this week was that telecommunications and colocation companies who maintain a focus on their traditional value propositions will be fully disrupted by 2025. Customers, in the era of cloud computing and embracing the shift to business agility, don’t want long-term commitments to fixed capacities of these resources. Their infrastructure consumption is […]. cloud computing edge computing PTC'19

Cardlytics Bolsters Digital Advertising Offering with $275M Acquisition of Dosh

Retail Touch

To date, Cardlytics has provided more than $500 million in cash back to consumers in partnership with advertisers across a variety of industries, including retail, restaurant, telecommunications, direct-to-consumer, grocery and travel.

T-Mobile MONEY’s Checking Account: Game Changer?

Forrester's Customer Insights

This is not the first time we’ve seen a telecommunications firm enter the banking space – it’s already been happening for years in Europe and Asia, with large telcos such as Orange and KDDI. On April 18th, T-Mobile officially launched its T-Mobile MONEY checking account, after a soft launch late last year.