Prepare For Blockchain’s Impact On The Telecommunications Sector

Forrester eCommerce

big data blockchain digital transformation telecommunications servicesBlockchain offers telcos opportunities for new business, improved compliance, and efficient operations.

Gear Up Pragmatically For 5G

Forrester eCommerce

age of the customer chief information officer (CIO) chief marketing officer (CMO) customer experience enterprise architecture infrastructure & operations telecommunications services 5G CIO CX emerging technology Telecommunications

Digitalization In Industry — Observations From Hannover Messe 2019

Forrester eCommerce

APIs & API management chief information officer (CIO) customer experience development & operations (DevOps) digital business Innovation open data telecommunications services

The Realities of Rural 5G Deployment in the US

Forrester eCommerce

Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me.

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A Guide To 5G Strategy

Forrester eCommerce

age of the customer broadband & remote access media network management networking telecommunications services promotedThe hype around 5G is growing.

Telefónica Is Maturing Into A Digital Service Provider

Forrester eCommerce

data & information protection networking platform-as-a-service (PaaS) predictive analytics privacy software-defined storage (SDS) telecommunications servicesTelefónica hosted its Industry Analyst & Customer Days in Madrid recently.

US Tech Market Poised For A Strong 2018, But With Doubts About 2019

Forrester eCommerce

business technology (BT) chief information officer (CIO) technology telecommunications servicesAt the midpoint in 2018, the US tech market is on track to grow by 6.7% in 2018, the fastest growth since 2012.

Huawei Global Analyst Summit 2018

Forrester eCommerce

cloud computing IoT software platforms network management networking platform-as-a-service (PaaS) telecommunications servicesHuawei hosted its annual Analyst Summit in Shenzhen, China, recently. As in 2016, Huawei reported strong financial growth in 2017.

Mobile World Congress 2018 Felt More Telco-Centric Again

Forrester eCommerce

Europe internet of things (IoT) machine-to-machine (M2M) mobile moments telecommunications services UncategorizedNow that the dust has settled from Mobile World Congress 2018, it is possible to get a better feel which mobility themes will set the tone for the coming year of mobility.

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Impressions From Alibaba’s Computing Conference

Forrester eCommerce

Alibaba has become one of the world’s most fascinating and cutting-edge technology businesses — and is key to understanding where the digital era is heading.

5G@MWC19 — Reflections On Mobile World Congress 2019

Forrester eCommerce

augmented reality digital customer experience digital intelligence edge computing mobile architecture network management networking telecommunications services virtual network infrastructure (VNI) virtual realityMobile World Congress (MWC) 2019 took place in Barcelona.

Telcos must prioritize Innovations that extend beyond networking

Forrester eCommerce

Since the birth of cloud computing in early 2000, telecommunications companies have seen business growth thanks to these IT transformational partners.

Telecom-Only = Disrupted

Forrester eCommerce

My theme at PTC’19 this week was that telecommunications and colocation companies who maintain a focus on their traditional value propositions will be fully disrupted by 2025.

T-Mobile MONEY’s Checking Account: Game Changer?

Forrester eCommerce

This is not the first time we’ve seen a telecommunications firm enter the banking space – it’s already been happening for years in Europe and Asia, with large telcos such as Orange and KDDI.

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Who Moved The Communications Services Sector?

Forrester eCommerce

As new technologies mature, the distinction between technology, media and telecommunications industries blur. […]. Success in the communications services sector is indeed a capricious piece of cheese. In it, every new technology advancement brings new business models, new security and sociopolitical debates, brand new industries of disruptors, and even new job roles for man and machine.

Make Omnichannel A Cornerstone Of Your Digital Transformation – The Telco Angle

Forrester Omnichannel

telecommunications. CIO Customer Experience Digital Transformation Telco carriers cultural transformation customer lifecycle multichannel omnichannel telecommunications

Gone with the Wind: Shaw Communications Acquires Wind Mobile

iQmetrix

As you have no doubt heard, there was some big news out of the Canadian Telecommunications market on Wednesday, Decemeber 16. Wireless Trends

Bundling matters: why telecom companies seek an API-based commerce solution

GetElastic

The paper “The Dynamic Effects of Triple Play Bundling in Telecommunications” ( Time Warner Research Program on Digital Communications ) says that for telecoms and other industries that sell recurring services, bundling can help create the irresistible combination of savings and convenience.

5G and the latest digital transformation

GetElastic

Healthcare, automotive, telecommunications and industrial automation are the main industry verticals that will see IoT-related benefits with the rollout of 5G. 5G has been an overall popular conversation topic globally and it definitely dominated at Mobile World Congress.

Why you need to meet me in London at Gartner CX

GetElastic

As Switzerland’s largest telecommunications agency, Swisscom had been running operations on a monolithic commerce platform for a long time.

Whisbi hires Former Virgin Media Product Manager to lead the Product Team

Whisbi

The company has unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking and are able to share industry-specific insights & expertise.

4 Human Resource Issues Wireless and Repair Retailers Can Avoid

iQmetrix

The Wireless Telecommunication reported that the average loss of employees from wireless retail stores rose to 82% in a four year time period, making employee retention a focus for many cell phone store retailers and repair stores. source ) Losing employees, for any reason, is among many human resource issues faced by both industries. Retail Operations

How Swisscom lost its “head” to create a unified commerce experience

GetElastic

As Switzerland’s largest telecommunications agency in business since 1851, Swisscom had been running operations on a monolithic commerce platform for some time.

Analog Vs. Digital: Room For Both?

Retail TouchPoints

According to the International Telecommunication Union, 81% of the developed world is online. By Ryan James Dee, Interactions The world is flat…screened. And Global Digital reports more than half of the world’s web traffic comes from mobile devices.

Online-To-Offline: An Integrated Approach To Retail

Retail TouchPoints

Prior to Near, Kataria was heading brand and market communication for Bharti Airtel, the third largest telecommunication provider globally.

10 years of industry-specific insights & expertise with conversational sales & marketing

Whisbi

We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. This year marks Whisbi’s 10 year anniversary.

How Can New Wireless Companies Still Compete?

iQmetrix

In 2017, Comcast entered the scene with its new Xfinity Mobile offering, creating ripples across the industry as other major telecommunications companies followed suit. The wireless retail market gets more crowded all the time. On a smaller scale, hundreds of independent stores, chain expansions, and new carriers opened throughout North America last year. That leads to an obvious question: how can new companies compete in a saturated market with a number of well-established players?

Defining a Digital Commerce Strategy to Win: 4 Questions Every Brand Should Ask

GetElastic

Dynamic pricing is currently being used by airlines, telecommunications and entertainment. Digital commerce has changed business forever.

Whisbi is shortlisted for the Global Mobile Award 2019 by GSMA

Whisbi

We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. January 24, Barcelona Spain – The GSMA announced Whisbi, as one of the final nominees for the Global Mobile Award 2019.

Contact center outsourcers move strongly to omnichannel—brands’ attitudes need to catch up to that change

Forrester Omnichannel

For example, more than two-thirds of telecommunications technology decision-makers at companies with midsize or larger contact centers report they are interested in outsourcing some or all of their contact center seats or have already outsourced them. Contact center outsourcers have gotten a bum rap. Customers frustrated with offshore accents, agents with no power to actually solve problems, and overly scripted interactions have complained, sometimes loudly, about the practice.

How to Digitally Transform Your Business with Assisted Sales Online

Whisbi

Digital channels play a big role in telecommunications product discovery and information-gathering. 87% of shoppers begin their search for a product online. With the customer journey mostly occurring online, the potential for sales via digital outreach channels and purchase points is immense.

Whisbi secures €5M investment round led by Columbia Lake Partners to accelerate high-growth plan and continue to drive innovation in conversational sales

Whisbi

Whisbi already partnered with many major Automotive and Telecommunication brands, globally. Barcelona, 12 December 2018 –- Whisbi, the conversational sales & marketing platform for enterprises, announces today that it has raised €5M.

10 years of industry awards & recognition

Whisbi

Here are some that really stand out: – Best Telecommunications e-commerce winner 2013 & 2015 . This year marks Whisbi’s 10 year anniversary.

Defining a Digital Commerce Strategy to Win: 4 Questions Every Brand Should Ask

GetElastic

Dynamic pricing is currently being used by airlines, telecommunications and entertainment. Digital commerce has changed business forever.

The Case for Extreme Personalization

GetElastic

In the telecommunications industry, people can select phone model, plan type including calls and data and other add-ons – all of which are interdependent. Extreme personalization, sometimes referred to as marketing to a customer segment of one, is the holy grail of the multi-channel world. Extreme personalization comes down to one simple reality: customers expect your company to know who they are — no matter what method or touchpoint they are using.

The Impact of China’s One Belt One Road on e-Commerce: A FBA Shipping & Routing Guide

Payoneer

However, an idea emerged of incorporating digital sectors like telecommunications, internet of things infrastructure and e-Commerce into One Belt, One Road. However, the less-visible telecommunications infrastructure will form the backbone of regional economic integration.

17 B2B Ecommerce Companies Taking Advantage of a $6.7 Trillion Opportunity (+ How Your Brand Can, Too)

BigCommerce

For example, in the telecommunication space, B2C-like ecommerce sites often exist for SBMs to order hardware, upgrade their plans or increase their services. Editor's Note.

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Retail Customer Experience: The Key to Success

OrderDynamics

Nick McLean, Chief Executive Office, joined the OrderDynamics group of companies in 2010, having previously worked in both Europe and North America leading global teams for enterprise software and telecommunications companies. Retail Customer Experience: The Key to Success.

New Age DOM: Out-of-the-Box and Ready to Deliver

OrderDynamics

Nick McLean, Chief Executive Officer, joined the OrderDynamics group of companies in 2010, having previously worked in both Europe and North America leading global teams for enterprise software and telecommunications companies. New Age DOM: Out-of-the-Box and Ready to Deliver.

What New Entrants to the Wireless Space Could Mean for You

iQmetrix

A telecommunications company like Charter is in a much better position to offer this service than a wireless carrier like Sprint. It's getting a little hot in here. With a handful of new entrants disrupting the the wireless retail space, the industry is becoming more crowded than ever.