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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

And the main reason they don’t allocate enough finances to the customer service department is that it’s difficult to tie it to revenue generated. But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ?

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7 Biggest Traps That Ecommerce Platforms Don’t Tell Retailers

Retail TouchPoints

Today’s online shoppers have already formed certain intuitive expectations when it comes to services offered by these ecommerce platforms, such as transparent pricing and product information, on-time order fulfillment, timely email/SMS notifications and of course, a quick and easy payment process. Not Prioritizing SEO.

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Ecommerce Development for Small Businesses: How to Get Started

MagentoBrain

With an online store, small businesses can sell to customers anywhere in the world, breaking down geographical barriers that traditional retail may face. This can lead to increased sales and revenue, which can help small businesses grow and expand their operations.

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11 Proven Hacks to Keep Your Customers Buying More

Kissmetrics

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

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Top tips to make Black Friday and Cyber Monday a success in 2022

365 Retail

But the peak season sales market is a competitive one, so getting ahead of the game and understanding your customer’s wants and needs is critical. Using a sound PPC and SEO strategy to support enticing promotions is a surefire tactic to create a buzz around your brand early on. Plan, plan and plan some more!

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How Coronavirus (COVID-19) Is Impacting Ecommerce [August 2021]

ROI Revolution

Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases. It’s not just that shoppers are spending more – it’s also that they’re making more digital payments and fewer cash payments.

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How Coronavirus (COVID-19) Is Impacting Ecommerce [December 2021]

ROI Revolution

billion in revenue. Revenue from ecommerce is expected to reach $469.3 US retail ecommerce revenue was just $285.9 Consumer electronics saw nearly 16% revenue growth last year. Shopify’s total revenue grew 57% year-over-year in Q2 2021, with Shopify’s merchants generating an additional $1.1 growth this year.

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