19 Omnichannel Experience Examples from Top Brands
GetElastic
NOVEMBER 29, 2022
Customer retention rates are 90% higher on omnichannel vs. single channel. The experience plays out in any number of ways, dependent on customer preference; do they want to shop entirely online and pick up in-store? Customers can also access their prescription history, easily change pick-up locations, and set a pick-up time.
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