Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce
Retail TouchPoints
AUGUST 11, 2020
But as Amazon proves, a great post-purchase experience — one that streamlines shipping and provides additional transparency — is a new area of focus. My favorite is the Shopify Arrive App , built in-house on the React Native framework for cross-platform compatibility. This creates a window of delight intrinsic to brand reputation.
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