Ecommerce Statistics
Ecommerce Platforms
APRIL 28, 2018
An inconvenient return policy deters 80% of shoppers. 63% of millennials prefer to have their basic customer support questions answered by chat versus traditional channels. Live chat has the highest satisfaction levels for any customer service channel, at 73%, compared with 61% for email and 44% for phone. Invesp, 2017).
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