Ecommerce Platforms
APRIL 28, 2018
online shoppers engage with live chat features.(Ladesk,2017). 50% of Shoppers aged 55+ have never used live chat. 20% of consumers have told friends or colleagues about a poor live chat experience. 41% of online shoppers trust the brand when they see a live chat. (BigCommerce,2017). 68% of U.S.
GetElastic
NOVEMBER 10, 2021
Having the ability to answer questions 24/7, either automatically or via live chat, is the number one benefit of chatbots according to consumers ( source: Drift ). According to chatbot magazine , Using abandoned cart chatbots alongside Messenger boosts eCommerce revenue by 7-25%. In-chat payments. Live chat takeover.
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