How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service
BigCommerce
SEPTEMBER 28, 2017
From 2007 to 2017, the ecommerce sector has created roughly 397,000 new jobs in the United States. This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software.
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