Chase Closes Finn: Lessons For Other Digital Banks

Forrester eCommerce

On June 6, JPMorgan Chase announced it would be closing its digital-only bank Finn, a little under a year after it was launched. Digital banking is a tough business, and we’ve seen far more examples of failures than successes over the past two decades.

Finding “Friendlies” And Other Tips For Data Insights Leaders  

Forrester eCommerce

In a recent inquiry, a new Chief Data Officer asked where to start. And, wanted to know how to build a community around data and analytics, particularly with a limited budget to hire.

Other 270

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Forrester’s EX Index Reveals What Other Surveys Don’t

Forrester eCommerce

Most engagement surveys in the industry focus on a broad set of factors set against the employee life cycle, from on-boarding to off-boarding.

Other 215

Unconventional Wisdom: Explore Paying The Ransom In Parallel With Other Recovery Options

Forrester eCommerce

Your organization has just received ransom notices across your infrastructure, informing you of what you already fear. All your critical business data has been encrypted. You are angry that someone’s moved your cheese, and you don’t want to reward them for it.

Other 390

Accessible Pizza And Other Highlights From CSUN 2019

Forrester eCommerce

Domino’s Pizza suffered a major blow recently: A federal appeals court reversed a lower court ruling* and affirmed that the Americans with Disabilities Act (ADA) does cover the Domino’s websites and mobile apps — and yours, too. The lower court will now examine the extent to which the pizza maker’s digital properties are inaccessible and […]. customer experience user experience accessibility assistive technology

Other 260

Join us at CX Europe 2018 for insight into customer understanding and other key CX priorities

Forrester eCommerce

Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide.

Other 368

Amazon Prime, a loyalty program by any other name…

Forrester eCommerce

Now, Amazon Prime isn’t like other loyalty programs you see in the marketplace. A few weeks ago, Jeff Bezos revealed in the annual shareholder letter that Amazon Prime now has over 100M members. But even more noteworthy than its size is its revenue impact. In 2017, Amazon shipped more than $5B items through Prime. For […]. age of the customer

Other 210

Google’s HR Chief Steps Down, Hands Employee Problems To Other Leaders

Forrester eCommerce

At Forrester we have a team dedicated to preparing you for what most in industry call the Future of Work. We gather in hours-long sessions to identify what really matters and plan research to help you get ready for all that’s coming. But if you were a fly on our walls you would often hear […]. age of the customer employee experience Automation Employee Engagement EX future of work HCM HR robotics

Other 187

Forecasting Uncertainty: Why Scenario A Is Looking More Likely For Some Countries And Scenario B More Likely For Others

Forrester eCommerce

Last week, the International Monetary Fund (IMF) issued its April World Economic Outlook report. The headline was that the world’s real GDP would fall by 3% in 2020, which is a much steeper drop than in the 2008–2009 recession.

Other 200

A/B Testing. How others do it.

Omniconvert

In my discussions* with some of you about Omniconvert, two things came up: *(yes, there’s a real human being writing emails from her real computer to you guys) #1 show me how others are doing it; #2 show me how I can do it myself; With this in mind, we are starting a […].

Other 124

This I Tell You, Brother; You Can’t Have One Without The Other: Brand And CX Together At Long Last

Forrester eCommerce

“Love and marriage, love and marriage They go together like a horse and carriage This I tell you, brother You can’t have one without the other” – Frank Sinatra The New Yorker once wrote of Sinatra that “he sounds the way you would sound if you could speak the things you feel.”

Other 285

Data Scientists Aren’t Just About The Numbers — And Other Lessons From IDEO About The Collision Between Design And Data Science

Forrester eCommerce

As part of my research about data science and design, I spoke with Ovetta Sampson, design research lead at IDEO, a global design company.

Other 317

Debtwire: Ascena brings on Kirkland & Ellis, others to advise on balance sheet

retaildive

The apparel retailer was struggling with financial losses and sales declines, among other things, well before the COVID-19 crisis

What Marigolds Mean In Mexico (And Other International Growth Tips)

Retail TouchPoints

Diving deeper into a market and embracing the social knowledge of other members of the retail community gives brands fast, accurate information about their potential customers, so they can make smarter decisions about what products they offer.

Other 195

Consuming Hypermedia APIs vs The Other Guys

GetElastic

Additionally, either of these flows were to return an HTTP status code other than a 200OK, hence the step has failed and the step was not completed. The post Consuming Hypermedia APIs vs The Other Guys appeared first on Get Elastic Ecommerce Blog.

Other 139

250: How To Win Any Argument And Influence Others With Victor Cheng

My Wife Quit Her Job

Victor advises CEOs of small businesses and Inc 500 companies and is well known for his website CaseInterview.com where he teaches others how to get jobs in the consulting field. Other. Today I’m thrilled to have Victor Cheng on the show.

Other 181

A/B Testing. How others do it.

Omniconvert

In my discussions* with some of you about Omniconvert, two things came up: #1 show me how others are doing it; #2 show me how I can do it myself; *(yes, there’s a real human being writing emails from her real computer to you guys) With this in mind, we are starting a […].

Other 90

A Digital Experience Agency By Any Other Name Would Smell As Sweet

Forrester eCommerce

that which we call a rose by any other name would smell as sweet. With apologies to Juliet and to Will, let me ask, “What’s in a name? ” Romeo And Juliet (II, ii, ll. 46–47) Juliet meant that it didn’t matter that Romeo was from a family enemy, the Montagues; she […]. age of the customer

Other 174

Starbucks reducing workers’ hours, asking others to take unpaid leave

RetailWire

Starbucks is cutting back on the hours it gives store employees to reflect reduced operating hours and lower sales with its operations limited to delivery, drive-through and pickup. The company is also asking employees to take unpaid leave until September as it keeps stores closed to sit-down customers. “Customer routines and occasions have changed, for all retailers,” said Starbucks’ Rossann Williams in a letter to employees last week

Other 40

Unilever Mulls Pulling Digital Ads Near ‘Divisive’ Content: Should Others Follow Suit?

Retail TouchPoints

Will this be enough for Unilever and other advertisers? As the fourth-largest advertiser in the world, Unilever has the power to influence how Facebook/Instagram, Google/YouTube and other social networks handle content.

Other 195

Setting up Curbside and Other Touchless Pickup Is Easy With Personalized Commerce

Kibo

Many retailers have recently implemented Buy Online, Pickup in Store (BOPIS) options, and may need to quickly pivot to curbside pickup or other touchless pickup options. Target, Walmart, Best Buy, and others’ operations are set up this way.

Other 79

Measuring Email Campaign Effectiveness with Click to Open Rate and other Marketing Metrics

Sailthru

Open rates presumably let us know how well our subject lines and other pre-inbox optimization is performing, while click through rate tells how well we did at designing the email itself. Email marketers often obsess over two parallel metrics: open rate and clickthrough rate (CTR).

Other 90

Why Mobile App Customer Experience Lags Behind Other Channels

Sailthru

The other roads to finding an app are less direct. About a quarter find apps through search engines, and others look for it on a website. The app also needs to be tied to other channels with shared data and content strategies. Great customer experience respects occasional shoppers with a thoughtful approach to push notifications and other elements to bring them back, and identifies the high-volume app users and overdelivers for them at a personalized level.

Other 60

Ecommerce Fulfillment: Why Outsourcing Might Be Right For You (And What Your Other Options Are)

SellBrite

By seeing first-hand what goes into your fulfillment process and viewing the trenches, you might get insights into other levels of the operation. Don’t forget to consider the amount of legwork needed to fulfill orders in-house and attention taken away from other important tasks. The post Ecommerce Fulfillment: Why Outsourcing Might Be Right For You (And What Your Other Options Are) appeared first on Sellbrite.

Other 130

Late to the e-commerce party: What Marshalls, At Home and others got wrong

Steve Dennis

Yet credit should go to Walmart (and others) that were (and are) willing to try some radical things to accelerate the pace of innovation. The post Late to the e-commerce party: What Marshalls, At Home and others got wrong appeared first on Steve Dennis.

Other 81

X-Cart Review: Ecommerce Power Like No Other (But Development Skills Required)

Ecommerce Platforms

This might sound like a dream to some online business owners, but for others, it's not exactly what they need. Other than that, some people might get frustrated that X-Cart requires some additional fees.

X-cart 111

Amazon Sucks at Offsite Personalization and That’s Great for Other Retailers

Sailthru

It still leads in online sales but, many other brands have surpassed Amazon’s user experience on the multichannel marketing and customer service side. This gives other brands an opportunity to capitalize. Retailers are outpacing Amazon at personalization.

Other 78

75% of UK shoppers trust other customers over retail staff

Retail Technology Review

Despite retailers' best efforts to improve customer experience and engagement, research by conversational commerce platform iAdvize has found that the majority of UK consumers look to peers when making a purchasing decision, rather than the retailer or brand

Other 87

New at Salsify: Connect with Overstock and Other Key Furniture and Home Retailers

Salsify

Now brands can automatically submit product content to Overstock and other key furniture and home goods retailers like Houzz, Shipt, Amazon, and Walmart through Salsify. “Success is pegged to speed to market. The faster you launch, the faster you sell, turn and increase your ROI.”

Other 78

Technical SEO: Why It’s Becoming More Important Than Any Other SEO Tactic

Kissmetrics

It won’t matter how outstanding your other SEO tactics are. Unfortunately, the bots aren’t high-tech enough to know which of you ripped off the other, so Google will penalize both of you. Know about other website errors. Other types of crawl errors are: DNS errors.

SEO 147

Hype-y holidays: ‘Black Friday’ and other nonsense

Steve Dennis

Brace yourself. The media hype around Black Friday and Cyber Monday is now at a fevered pitch. Don’t fall prey to the nonsense.

Other 69

Definitive Guide To Stand Out in $7.6 Trillion Online Industry Using B2B eCommerce Trends

Elsner

Ecommerce Others B2B eCommerce business B2B eCommerce Development B2B eCommerce TrendsThe millennials have whole-heartedly embraced the B2B eCommerce model. It is expected that this business model will hit the market with $7.6 trillion by 2020.

Prioritizing Happiness Over Growth + Other Marketing Talk

eCommerceFuel

If you think through, and maybe excluding Kickstarter, but if you think about all your other channels kind of, because of course, you use Kickstarter but in between, you know, you generate a whole bunch of revenue through your website and other means.

Other 40

What do Net30 and other invoice payment terms mean?

TradeGecko

A payment term is an indication on an invoice of how quickly a merchant expects to receive payment in full from a buyer. Productivity

Other 60

Magento March 2019 Update: Fixes for Critical SQL Injections and Other Highlights

Onilab User Guides

brought the community built-in multi-store inventory management, Magento PWA Studio , the first release of Magento Page Builder, declarative schema , and other smaller features. Other quality of life improvements: You can cancel shipments now if you want to.

Other 67

Episode 82 – Cross-Selling, Up-Selling, Line Extension and Other Powerful Growth Levers with Michael Jackness of EcomCrew

eCommerce Evolution

The post Episode 82 – Cross-Selling, Up-Selling, Line Extension and Other Powerful Growth Levers with Michael Jackness of EcomCrew appeared first on eCommerce Evolution Podcast.

Other 75

Smoke, mirrors, and other obstacles along the way to ethical AI

Dynamic Yield

The post Smoke, mirrors, and other obstacles along the way to ethical AI appeared first on Dynamic Yield. Issues we're starting to see the industry run into and why there needs to be a greater degree of responsibility when it comes to algorithm design.

Other 57

Amazon Prime Day Deals Accepted Through June 5, Other New Deals Suspended

ROI Revolution

This announcement comes as good news to brands struggling to make Prime Day projections, but the suspension of other Amazon deals for both vendors and sellers is not so positive. Published May 5, 2020.

Other 78

8 Steps To Creating Engaging Video Email Marketing Campaigns for Your Retail Business

lateshipment

A personal recommendation can do more than any impersonal video marketing campaign.” It’s no secret that consumers are going to listen to other consumers over companies themselves. Others Retail Shopper Experience

Other 56

Etsy’s Shipping Initiative Puts Other E-Commerce Platforms to Shame – Want to Go Green? Take a Leaf Out of Etsy’s Book

Ecommerce Platforms

As such, Etsy has opted to focus on its other eco-friendly projects to offset their emissions. What About Other E-Commerce Marketplaces? With Etsy blazing the trail in this arena, it certainly put the pressure on other e-commerce marketplaces.

Books 104