INDUSTRY INSIGHTS YOUR PEERS ARE READING
In my discussions* with some of you about Omniconvert, two things came up: *(yes, there’s a real human being writing emails from her real computer to you guys) #1 show me how others are doing it; #2 show me how I can do it myself; With this in mind, we are starting a […]. MORE
We shared our recent wins and successes and learned from each other how to go faster, […]. There we were. a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. age of the customer customer experience customer experience management MORE
Diving deeper into a market and embracing the social knowledge of other members of the retail community gives brands fast, accurate information about their potential customers, so they can make smarter decisions about what products they offer. MORE
Brace yourself. The media hype around Black Friday and Cyber Monday is now at a fevered pitch. Don’t fall prey to the nonsense. MORE
When we surveyed XD providers recently, they told us that because of complexity, system integrations required, and many other factors, project costs and timing are all over the map. Some told us they don’t think about it in terms of individual projects at all – instead helping more with full-scale experience transformations that make individual […]. product design design design consultancies design services experience design experience design providers MORE
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This might sound like a dream to some online business owners, but for others, it's not exactly what they need. Other than that, some people might get frustrated that X-Cart requires some additional fees. MORE
It won’t matter how outstanding your other SEO tactics are. Unfortunately, the bots aren’t high-tech enough to know which of you ripped off the other, so Google will penalize both of you. Know about other website errors. Other types of crawl errors are: DNS errors. MORE
Additionally, either of these flows were to return an HTTP status code other than a 200OK, hence the step has failed and the step was not completed. The post Consuming Hypermedia APIs vs The Other Guys appeared first on Get Elastic Ecommerce Blog. MORE
Though some might use their “About Us” page to list some basic details about what the company does, this page and other content offer companies the opportunity to make a lasting impression on potential customers. What are you emulating from other top ecommerce websites? The post How to Emulate the Success of Other Top Ecommerce Websites appeared first on Shopping Signals. Maturing into one of the top ecommerce websites in your industry is no easy journey. MORE
Because, frankly, you’ve been to other conferences. You’ve been duped by other headlines. You’d be forgiven for thinking it’s a sequel — a “Part Deux,” so to speak. But in fact, this is Forrester’s inaugural Data Strategy & Insights event. So why “this time”? MORE
A payment term is an indication on an invoice of how quickly a merchant expects to receive payment in full from a buyer. Productivity MORE
The biggest challenge facing the other telcos is […]. Since our last major strategic reassessment of the telecoms landscape in 2011, digital transformation has further raised the need for change of the telco business model. MORE
Despite retailers' best efforts to improve customer experience and engagement, research by conversational commerce platform iAdvize has found that the majority of UK consumers look to peers when making a purchasing decision, rather than the retailer or brand MORE
Bonuses are made or lost during the holiday season as some toys, electronics, and clothing items become the hit of the season and others fall flat. The holiday season is upon us once again. For many in the retail and consumer goods industries, this is the most crucial time of the year. MORE
On paper, customer experience (CX) is about people creating memorable experiences for other people. But in reality, resonating with consumers is complex and messy. Customers approach your brand with unique emotional profiles, tendencies, and preferences that shape how they feel about your CX. MORE
SAP has been on an acquisition binge in recent years (Successfactors, hybris, Ariba, Concur, Fieldglass, CallidusCloud, Gigya and others) – a marked departure from SAP’s build-it-all strategy of the past. Like many of the other acquisitions, Qualtrics will roll up into the Business [… MORE
In my discussions* with some of you about Omniconvert, two things came up: #1 show me how others are doing it; #2 show me how I can do it myself; *(yes, there’s a real human being writing emails from her real computer to you guys) With this in mind, we are starting a […]. MORE
Will this be enough for Unilever and other advertisers? As the fourth-largest advertiser in the world, Unilever has the power to influence how Facebook/Instagram, Google/YouTube and other social networks handle content. MORE
Let’s face it, most CX measurement programs could use a revolution – AI or other. Because CX measurement programs are: Crumbling: CX measurement relies too much on surveys. But transactional surveys capture only between 2% and 7.5% of interactions. MORE
I call aesthetic intelligence the other AI. It may include visual beauty, but also appeal to our other senses—like the plush texture of cashmere, the sonorous timbre of an alto’s voice, a scrumptious meal, or an aromatic fragrance. MORE
She’s worked with a bunch of big names like Farnoosh Torabi, Kimra Luna and she’s helped countless others like Ramit Sethi and Pat Flynn. Other Resources And Books. Today I’m thrilled to have Selena Soo on the show. MORE
Now, Amazon Prime isn’t like other loyalty programs you see in the marketplace. A few weeks ago, Jeff Bezos revealed in the annual shareholder letter that Amazon Prime now has over 100M members. But even more noteworthy than its size is its revenue impact. In 2017, Amazon shipped more than $5B items through Prime. For […]. age of the customer MORE
that which we call a rose by any other name would smell as sweet. With apologies to Juliet and to Will, let me ask, “What’s in a name? ” Romeo And Juliet (II, ii, ll. 46–47) Juliet meant that it didn’t matter that Romeo was from a family enemy, the Montagues; she […]. age of the customer MORE
In addition to record-breaking sales for the company, Amazon also reported signing up the most new Prime members in a single day – July 16 – than in any other day in their history. However, these big wins for Amazon don’t necessarily mean other retailers can’t get their pieces of the pie. MORE
“Love and marriage, love and marriage They go together like a horse and carriage This I tell you, brother You can’t have one without the other” – Frank Sinatra The New Yorker once wrote of Sinatra that “he sounds the way you would sound if you could speak the things you feel.” MORE
If you think through, and maybe excluding Kickstarter, but if you think about all your other channels kind of, because of course, you use Kickstarter but in between, you know, you generate a whole bunch of revenue through your website and other means. MORE
This week was an interesting one, as I found myself pin-balling from one end of my coverage to the other. Fall means that software conference season is in full swing, and that I’m on the road more that I’m off it. On Monday I spent some time at IBM’s Agile Engineering Summit in D.C. Attendees […]. MORE
My first job (other than being a barman at college) was designing and developing an ERP system for a ship repair yard on the River Tyne. This was Circa 1995, a time when the ship building and repair industry in the UK was twitching its last death spasms. It was an industry in the final […]. digital transformation Forum MORE
Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide. MORE
Other 3PM -Non eBay and Amazon marketplaces for September came in at 28.7% , a decrease from August’s 37.7%. FBA non-Amazon – Here we look at the total bucket of FBA-driven GMV and look at the % that was not fulfilled for Amazon sales (website, other 3PMs, Search, CSE, etc.). MORE
Disruption is Bringing Much Needed Innovation to Healthcare Disruption is not new to healthcare, but the entrance of established brands from other industries signals a level of disruption that hasn’t been seen before. MORE
For those that wish to approach eBay listing of antiques and other unique expensive items successfully, here is quick guide to easy victory…. Thirdly, add any certificates or other proof of authenticity to highlight the genuineness of the product. MORE
The post 5 Ways To Reduce Product Returns In Shopify, Magento And Other Webstores appeared first on Ecommerce Guru - Free Ecommerce Support, Help Desk, eCommerce Learning Free From Certified Partner. In this digital era, Consumers are more likely to shop online because they don’t want to invest their time to. MORE
I received a text message the other day that looked a lot like what I might get from my bank if I triggered some anti fraud check. The timing was impeccable, I had just used the card to pay for takeout and had walked out to my motorcycle to head home. When I initially got […]. mobile security passwords payments personal identity & data management security & risk zero trust Phishing security and risk security training MORE
I asked about their data strategy, and they were horrified at the thought of doing anything other than securing and protecting their data assets. A few years ago, I met with an incumbent telecom provider in Europe, and they came across as being from “the old country.” MORE
The post Why ShopClues is Seller First Choice to Start Online Business Rather than Amazon / Flipkart / eBay or Other Panels appeared first on Ecommerce Guru - Free Ecommerce Support, Help Desk, eCommerce Learning Free From Certified Partner. MORE
To focus on one category at a time while keeping the others in sight, I implemented an interactive component to move the part of the bars we're interested in at the bottom. Stacked bar charts are difficult to interpret more often than not. MORE
We’ve just released a major new report, The CIO’s Guide To Automation, AI, And Robotics. MORE
Over the past few years, companies in all markets have embraced digital transformation, whether it is financial services finding new mechanisms to engage with customers or manufacturers adding sensors and other data collection components into their operational processes. MORE
360-degree product views are one of the best ways for brands to simulate an in-store shopping experience where shoppers can pick up an item to rotate it and examine it. Walmart provides a 360 spin option on its pages. The retail giant reports that brands see an improvement of search rank and conversion when 360-views of a product are included on the page. walmart rich media rich product content MORE
BTW this is what the Treasure Truck looked like when you arrived: What other brands would you like to see execute a fun truck experience like this one? A look at the mobile experience, landing page, call to action, etc. for the #NES release offer. MORE
Now that we've got a number of user group meetups and open office events under our belt, it's time to spread the word a bit more broadly that we're happy to host events at our office here in Vancouver. Mobile Industry Events MORE
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DECEMBER 17, 2018
Additionally, either of these flows were to return an HTTP status code other than a 200OK, hence the step has failed and the step was not completed. The post Consuming Hypermedia APIs vs The Other Guys appeared first on Get Elastic Ecommerce Blog.
BigCommerce
JULY 20, 2018
I call aesthetic intelligence the other AI. It may include visual beauty, but also appeal to our other senses—like the plush texture of cashmere, the sonorous timbre of an alto’s voice, a scrumptious meal, or an aromatic fragrance.
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NOVEMBER 1, 2018
Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide.
Forrester eCommerce
MAY 7, 2018
Now, Amazon Prime isn’t like other loyalty programs you see in the marketplace. A few weeks ago, Jeff Bezos revealed in the annual shareholder letter that Amazon Prime now has over 100M members. But even more noteworthy than its size is its revenue impact. In 2017, Amazon shipped more than $5B items through Prime. For […]. age of the customer
Forrester eCommerce
OCTOBER 24, 2018
“Love and marriage, love and marriage They go together like a horse and carriage This I tell you, brother You can’t have one without the other” – Frank Sinatra The New Yorker once wrote of Sinatra that “he sounds the way you would sound if you could speak the things you feel.”
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Diving deeper into a market and embracing the social knowledge of other members of the retail community gives brands fast, accurate information about their potential customers, so they can make smarter decisions about what products they offer.
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FEBRUARY 14, 2018
Will this be enough for Unilever and other advertisers? As the fourth-largest advertiser in the world, Unilever has the power to influence how Facebook/Instagram, Google/YouTube and other social networks handle content.
Forrester eCommerce
JULY 26, 2018
that which we call a rose by any other name would smell as sweet. With apologies to Juliet and to Will, let me ask, “What’s in a name? ” Romeo And Juliet (II, ii, ll. 46–47) Juliet meant that it didn’t matter that Romeo was from a family enemy, the Montagues; she […]. age of the customer
Kissmetrics
APRIL 3, 2018
It won’t matter how outstanding your other SEO tactics are. Unfortunately, the bots aren’t high-tech enough to know which of you ripped off the other, so Google will penalize both of you. Know about other website errors. Other types of crawl errors are: DNS errors.
Omniconvert
SEPTEMBER 12, 2018
In my discussions* with some of you about Omniconvert, two things came up: #1 show me how others are doing it; #2 show me how I can do it myself; *(yes, there’s a real human being writing emails from her real computer to you guys) With this in mind, we are starting a […].
Retail Technology Review
MAY 24, 2017
Despite retailers' best efforts to improve customer experience and engagement, research by conversational commerce platform iAdvize has found that the majority of UK consumers look to peers when making a purchasing decision, rather than the retailer or brand
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NOVEMBER 24, 2017
Brace yourself. The media hype around Black Friday and Cyber Monday is now at a fevered pitch. Don’t fall prey to the nonsense.
Ecommerce Platforms
JULY 6, 2018
This might sound like a dream to some online business owners, but for others, it's not exactly what they need. Other than that, some people might get frustrated that X-Cart requires some additional fees.
eCommerceFuel
JUNE 15, 2018
If you think through, and maybe excluding Kickstarter, but if you think about all your other channels kind of, because of course, you use Kickstarter but in between, you know, you generate a whole bunch of revenue through your website and other means.
TradeGecko
FEBRUARY 27, 2018
A payment term is an indication on an invoice of how quickly a merchant expects to receive payment in full from a buyer. Productivity
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JUNE 7, 2018
The post Why ShopClues is Seller First Choice to Start Online Business Rather than Amazon / Flipkart / eBay or Other Panels appeared first on Ecommerce Guru - Free Ecommerce Support, Help Desk, eCommerce Learning Free From Certified Partner.
ChannelSale
AUGUST 8, 2017
For those that wish to approach eBay listing of antiques and other unique expensive items successfully, here is quick guide to easy victory…. Thirdly, add any certificates or other proof of authenticity to highlight the genuineness of the product.
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MAY 1, 2018
The post 5 Ways To Reduce Product Returns In Shopify, Magento And Other Webstores appeared first on Ecommerce Guru - Free Ecommerce Support, Help Desk, eCommerce Learning Free From Certified Partner. In this digital era, Consumers are more likely to shop online because they don’t want to invest their time to.
Shopping Signals
SEPTEMBER 20, 2017
Though some might use their “About Us” page to list some basic details about what the company does, this page and other content offer companies the opportunity to make a lasting impression on potential customers. What are you emulating from other top ecommerce websites? The post How to Emulate the Success of Other Top Ecommerce Websites appeared first on Shopping Signals. Maturing into one of the top ecommerce websites in your industry is no easy journey.
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Now that we've got a number of user group meetups and open office events under our belt, it's time to spread the word a bit more broadly that we're happy to host events at our office here in Vancouver. Mobile Industry Events
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Aside from the seemingly endless list of end-of-financial-year sales and deals, there are plenty of smart ways that small businesses can save money when tax time rolls around. Business Growth How to
ChannelAdvisor
OCTOBER 7, 2016
Other 3PM -Non eBay and Amazon marketplaces for September came in at 28.7% , a decrease from August’s 37.7%. FBA non-Amazon – Here we look at the total bucket of FBA-driven GMV and look at the % that was not fulfilled for Amazon sales (website, other 3PMs, Search, CSE, etc.).
Salsify
JULY 13, 2018
360-degree product views are one of the best ways for brands to simulate an in-store shopping experience where shoppers can pick up an item to rotate it and examine it. Walmart provides a 360 spin option on its pages. The retail giant reports that brands see an improvement of search rank and conversion when 360-views of a product are included on the page. walmart rich media rich product content
Wiser
JULY 20, 2018
In addition to record-breaking sales for the company, Amazon also reported signing up the most new Prime members in a single day – July 16 – than in any other day in their history. However, these big wins for Amazon don’t necessarily mean other retailers can’t get their pieces of the pie.
iQmetrix
AUGUST 10, 2017
Worried about the upcoming iPhone launch? Here's why the iQmetrix Meetup might just be the best place to be! Wireless Trends
Forrester eCommerce
NOVEMBER 27, 2018
Because, frankly, you’ve been to other conferences. You’ve been duped by other headlines. You’d be forgiven for thinking it’s a sequel — a “Part Deux,” so to speak. But in fact, this is Forrester’s inaugural Data Strategy & Insights event. So why “this time”?
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NOVEMBER 16, 2018
SAP has been on an acquisition binge in recent years (Successfactors, hybris, Ariba, Concur, Fieldglass, CallidusCloud, Gigya and others) – a marked departure from SAP’s build-it-all strategy of the past. Like many of the other acquisitions, Qualtrics will roll up into the Business […
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NOVEMBER 18, 2018
We shared our recent wins and successes and learned from each other how to go faster, […]. There we were. a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. age of the customer customer experience customer experience management
Forrester eCommerce
OCTOBER 5, 2018
I received a text message the other day that looked a lot like what I might get from my bank if I triggered some anti fraud check. The timing was impeccable, I had just used the card to pay for takeout and had walked out to my motorcycle to head home. When I initially got […]. mobile security passwords payments personal identity & data management security & risk zero trust Phishing security and risk security training
Forrester eCommerce
AUGUST 3, 2018
Let’s face it, most CX measurement programs could use a revolution – AI or other. Because CX measurement programs are: Crumbling: CX measurement relies too much on surveys. But transactional surveys capture only between 2% and 7.5% of interactions.
Forrester eCommerce
SEPTEMBER 28, 2018
Bonuses are made or lost during the holiday season as some toys, electronics, and clothing items become the hit of the season and others fall flat. The holiday season is upon us once again. For many in the retail and consumer goods industries, this is the most crucial time of the year.
Forrester eCommerce
JUNE 3, 2018
I asked about their data strategy, and they were horrified at the thought of doing anything other than securing and protecting their data assets. A few years ago, I met with an incumbent telecom provider in Europe, and they came across as being from “the old country.”
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OCTOBER 30, 2018
To focus on one category at a time while keeping the others in sight, I implemented an interactive component to move the part of the bars we're interested in at the bottom. Stacked bar charts are difficult to interpret more often than not.
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APRIL 11, 2018
We’ve just released a major new report, The CIO’s Guide To Automation, AI, And Robotics.
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JUNE 25, 2018
Disruption is Bringing Much Needed Innovation to Healthcare Disruption is not new to healthcare, but the entrance of established brands from other industries signals a level of disruption that hasn’t been seen before.
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OCTOBER 22, 2018
When we surveyed XD providers recently, they told us that because of complexity, system integrations required, and many other factors, project costs and timing are all over the map. Some told us they don’t think about it in terms of individual projects at all – instead helping more with full-scale experience transformations that make individual […]. product design design design consultancies design services experience design experience design providers
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JULY 3, 2018
The biggest challenge facing the other telcos is […]. Since our last major strategic reassessment of the telecoms landscape in 2011, digital transformation has further raised the need for change of the telco business model.
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OCTOBER 2, 2017
BTW this is what the Treasure Truck looked like when you arrived: What other brands would you like to see execute a fun truck experience like this one? A look at the mobile experience, landing page, call to action, etc. for the #NES release offer.
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JULY 25, 2018
Over the past few years, companies in all markets have embraced digital transformation, whether it is financial services finding new mechanisms to engage with customers or manufacturers adding sensors and other data collection components into their operational processes.
Forrester eCommerce
APRIL 16, 2018
My first job (other than being a barman at college) was designing and developing an ERP system for a ship repair yard on the River Tyne. This was Circa 1995, a time when the ship building and repair industry in the UK was twitching its last death spasms. It was an industry in the final […]. digital transformation Forum
Forrester eCommerce
OCTOBER 17, 2018
This week was an interesting one, as I found myself pin-balling from one end of my coverage to the other. Fall means that software conference season is in full swing, and that I’m on the road more that I’m off it. On Monday I spent some time at IBM’s Agile Engineering Summit in D.C. Attendees […].
Forrester eCommerce
JULY 3, 2018
On paper, customer experience (CX) is about people creating memorable experiences for other people. But in reality, resonating with consumers is complex and messy. Customers approach your brand with unique emotional profiles, tendencies, and preferences that shape how they feel about your CX.
My Wife Quit Her Job
DECEMBER 18, 2018
She’s worked with a bunch of big names like Farnoosh Torabi, Kimra Luna and she’s helped countless others like Ramit Sethi and Pat Flynn. Other Resources And Books. Today I’m thrilled to have Selena Soo on the show.
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