Join us at CX Europe 2018 for insight into customer understanding and other key CX priorities

Forrester eCommerce

Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide.

Other 255

Consuming Hypermedia APIs vs The Other Guys

GetElastic

Additionally, either of these flows were to return an HTTP status code other than a 200OK, hence the step has failed and the step was not completed. The post Consuming Hypermedia APIs vs The Other Guys appeared first on Get Elastic Ecommerce Blog.

Other 105

The Other AI: How Aesthetic Intelligence Can Transform Your Brand

BigCommerce

I call aesthetic intelligence the other AI. It may include visual beauty, but also appeal to our other senses—like the plush texture of cashmere, the sonorous timbre of an alto’s voice, a scrumptious meal, or an aromatic fragrance.

Other 239

Amazon Prime, a loyalty program by any other name…

Forrester eCommerce

Now, Amazon Prime isn’t like other loyalty programs you see in the marketplace. A few weeks ago, Jeff Bezos revealed in the annual shareholder letter that Amazon Prime now has over 100M members. But even more noteworthy than its size is its revenue impact. In 2017, Amazon shipped more than $5B items through Prime. For […]. age of the customer

Other 159

This I Tell You, Brother; You Can’t Have One Without The Other: Brand And CX Together At Long Last

Forrester eCommerce

“Love and marriage, love and marriage They go together like a horse and carriage This I tell you, brother You can’t have one without the other” – Frank Sinatra The New Yorker once wrote of Sinatra that “he sounds the way you would sound if you could speak the things you feel.”

Other 217

A/B Testing. How others do it.

Omniconvert

In my discussions* with some of you about Omniconvert, two things came up: *(yes, there’s a real human being writing emails from her real computer to you guys) #1 show me how others are doing it; #2 show me how I can do it myself; With this in mind, we are starting a […].

Other 83

Unilever Mulls Pulling Digital Ads Near ‘Divisive’ Content: Should Others Follow Suit?

Retail TouchPoints

Will this be enough for Unilever and other advertisers? As the fourth-largest advertiser in the world, Unilever has the power to influence how Facebook/Instagram, Google/YouTube and other social networks handle content.

Other 195

A/B Testing. How others do it.

Omniconvert

In my discussions* with some of you about Omniconvert, two things came up: #1 show me how others are doing it; #2 show me how I can do it myself; *(yes, there’s a real human being writing emails from her real computer to you guys) With this in mind, we are starting a […].

Other 58

A Digital Experience Agency By Any Other Name Would Smell As Sweet

Forrester eCommerce

that which we call a rose by any other name would smell as sweet. With apologies to Juliet and to Will, let me ask, “What’s in a name? ” Romeo And Juliet (II, ii, ll. 46–47) Juliet meant that it didn’t matter that Romeo was from a family enemy, the Montagues; she […]. age of the customer

Other 131

Technical SEO: Why It’s Becoming More Important Than Any Other SEO Tactic

Kissmetrics

It won’t matter how outstanding your other SEO tactics are. Unfortunately, the bots aren’t high-tech enough to know which of you ripped off the other, so Google will penalize both of you. Know about other website errors. Other types of crawl errors are: DNS errors.

SEO 216

75% of UK shoppers trust other customers over retail staff

Retail Technology Review

Despite retailers' best efforts to improve customer experience and engagement, research by conversational commerce platform iAdvize has found that the majority of UK consumers look to peers when making a purchasing decision, rather than the retailer or brand

Other 125

Ecommerce Fulfillment: Why Outsourcing Might Be Right For You (And What Your Other Options Are)

SellBrite

By seeing first-hand what goes into your fulfillment process and viewing the trenches, you might get insights into other levels of the operation. Don’t forget to consider the amount of legwork needed to fulfill orders in-house and attention taken away from other important tasks. The post Ecommerce Fulfillment: Why Outsourcing Might Be Right For You (And What Your Other Options Are) appeared first on Sellbrite.

Other 50

Hype-y holidays: ‘Black Friday’ and other nonsense

Steve Dennis

Brace yourself. The media hype around Black Friday and Cyber Monday is now at a fevered pitch. Don’t fall prey to the nonsense.

Other 72

X-Cart Review: Ecommerce Power Like No Other (But Development Skills Required)

Ecommerce Platforms

This might sound like a dream to some online business owners, but for others, it's not exactly what they need. Other than that, some people might get frustrated that X-Cart requires some additional fees.

X-cart 113

Prioritizing Happiness Over Growth + Other Marketing Talk

eCommerceFuel

If you think through, and maybe excluding Kickstarter, but if you think about all your other channels kind of, because of course, you use Kickstarter but in between, you know, you generate a whole bunch of revenue through your website and other means.

Other 36

How to Emulate the Success of Other Top Ecommerce Websites

Shopping Signals

Though some might use their “About Us” page to list some basic details about what the company does, this page and other content offer companies the opportunity to make a lasting impression on potential customers. What are you emulating from other top ecommerce websites? The post How to Emulate the Success of Other Top Ecommerce Websites appeared first on Shopping Signals. Maturing into one of the top ecommerce websites in your industry is no easy journey.

Other 46

What do Net30 and other invoice payment terms mean?

TradeGecko

A payment term is an indication on an invoice of how quickly a merchant expects to receive payment in full from a buyer. Productivity

Other 40

Why ShopClues is Seller First Choice to Start Online Business Rather than Amazon / Flipkart / eBay or Other Panels

Ecommerce Guru

The post Why ShopClues is Seller First Choice to Start Online Business Rather than Amazon / Flipkart / eBay or Other Panels appeared first on Ecommerce Guru - Free Ecommerce Support, Help Desk, eCommerce Learning Free From Certified Partner.

Other 60

A Quick Guide To Listing Antiques And Other Expensive Items In eBay

ChannelSale

For those that wish to approach eBay listing of antiques and other unique expensive items successfully, here is quick guide to easy victory…. Thirdly, add any certificates or other proof of authenticity to highlight the genuineness of the product.

Other 59

5 Ways To Reduce Product Returns In Shopify, Magento And Other Webstores

Ecommerce Guru

The post 5 Ways To Reduce Product Returns In Shopify, Magento And Other Webstores appeared first on Ecommerce Guru - Free Ecommerce Support, Help Desk, eCommerce Learning Free From Certified Partner. In this digital era, Consumers are more likely to shop online because they don’t want to invest their time to.

Other 40

Hosting user group meetups and other events at iQmetrix

iQmetrix

Now that we've got a number of user group meetups and open office events under our belt, it's time to spread the word a bit more broadly that we're happy to host events at our office here in Vancouver. Mobile Industry Events

Small business tax deductions and other end-of-financial-year sales cost-saving tips

TradeGecko

Aside from the seemingly endless list of end-of-financial-year sales and deals, there are plenty of smart ways that small businesses can save money when tax time rolls around. Business Growth How to

Other 40

September 2016 ChannelAdvisor Same Store Sales (SSS) for eBay, Amazon, Google Shopping, CSE, Search and Other third Party Marketplaces

ChannelAdvisor

Other 3PM -Non eBay and Amazon marketplaces for September came in at 28.7% , a decrease from August’s 37.7%. FBA non-Amazon – Here we look at the total bucket of FBA-driven GMV and look at the % that was not fulfilled for Amazon sales (website, other 3PMs, Search, CSE, etc.).

Other 52

Drive sales conversion with 360-degree product views and other rich media

Salsify

360-degree product views are one of the best ways for brands to simulate an in-store shopping experience where shoppers can pick up an item to rotate it and examine it. Walmart provides a 360 spin option on its pages. The retail giant reports that brands see an improvement of search rank and conversion when 360-views of a product are included on the page. walmart rich media rich product content

Other 20

Amazon’s Prime Day Wins Big (Again) but Hope Remains for Other Retailers

Wiser

In addition to record-breaking sales for the company, Amazon also reported signing up the most new Prime members in a single day – July 16 – than in any other day in their history. However, these big wins for Amazon don’t necessarily mean other retailers can’t get their pieces of the pie.

Other 26

iPhone Launch vs. iQmetrix Meetup: 4 Reasons You Shouldn't Miss One for the Other

iQmetrix

Worried about the upcoming iPhone launch? Here's why the iQmetrix Meetup might just be the best place to be! Wireless Trends

Other 25

Augmented Reality, Virtual Reality, And Mixed Reality Do Bring Value To Industry

Forrester eCommerce

Unsurprisingly, I saw plenty of examples of the type my original post complained about: visually stunning but almost entirely useless for anything other than showing off.

Other 263

Engage With Apple to Engage With Patients

Forrester eCommerce

It also knows how to convince other companies to [… In yet another sign that Apple has its sights fixed solidly on the healthcare industry, the company has secured a strategic partnership with another national health insurer, Aetna.

Tech-Driven Innovation: The Inevitable And Revolutionary Future Of IT

Forrester eCommerce

Technology has changed virtually everything: The way we work, the way we live, the way we play and at a basic level, how humans relate to each other.

Insights To Action — For Real This Time

Forrester eCommerce

Because, frankly, you’ve been to other conferences. You’ve been duped by other headlines. You’d be forgiven for thinking it’s a sequel — a “Part Deux,” so to speak. But in fact, this is Forrester’s inaugural Data Strategy & Insights event. So why “this time”?

Events 247

Autonomous Testing Is Like Autonomous Driving: The AI Needs Human Assistance

Forrester eCommerce

Google and Uber, among others, are aiming to develop level 5 cars, but […]. The US Society of Automotive Engineers (SAE) has defined a scale to describe the autonomous capabilities that self-driving cars have — i.e., their levels of automation.

The B2B Analytics Portfolio: Untapped Competencies To Develop Now

Forrester eCommerce

During our conversation, they commented that they felt “behind” other attendees in terms of their analytics prowess. This past year, I attended Forrester’s Data Strategy & Insights 2018 Forum.

B2B 209

How Digital And CX Teams Collaborate To Deliver On Brand Promise

Forrester eCommerce

In other words, are you confident in your firms’ ability to […]. Take Practical Steps To Apply CX Disciplines To Digital Initiatives Odds are your firm is regularly seeking ways to improve customer experience (CX).

Wealth Management Firms: You Need Videos On Your Websites And Apps

Forrester eCommerce

But the human brain wasn’t wired to slog through big blocks of text, so millions of websites (and now mobile apps and other digital interfaces) are currently […].

What SAP Customers Should Know About The $8B Qualtrics Buy

Forrester eCommerce

SAP has been on an acquisition binge in recent years (Successfactors, hybris, Ariba, Concur, Fieldglass, CallidusCloud, Gigya and others) – a marked departure from SAP’s build-it-all strategy of the past. Like many of the other acquisitions, Qualtrics will roll up into the Business […