Forrester eCommerce

MAY 30, 2018

customer experience customer experience index (CX Index) customer experience measurement digital customer experience Information architecture retailIf you care about CX, you have to admire Etsy. It was the top digital retailer in Forrester’s Customer Experience Index™ in 2017. It excels at differentiating itself with a unique set of products and a distinctive online store, where buyers routinely upload pictures of their purchases alongside gushing reviews.

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BigCommerce

AUGUST 15, 2018

No matter how attentive to scalability, when a business grows it’s inevitable that product information becomes scattered, duplicated and siloed. In this piece, we’ll review: The 3 most common ways brands attempt to solve product information management issues.

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Information Management BigCommerce EDI 196

Forrester eCommerce

JUNE 7, 2018

Apple Takes Record Sharing To The Next Level Consumers demand access to their medical information, and Apple has answered the call. In January, Apple released an update to the Health app, enabling customers of 12 hospitals and clinics to see their medical records right on their iPhone. Months late, Apple now allows patients from over […]. age of the customer healthcare mobile apps

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Retail Technology Review

MARCH 20, 2018

A survey commissioned by Pimberly indicates that UK retailers are losing online customers, and sales, due to poor product information

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TradeGecko

AUGUST 28, 2018

As any forward-thinking business knows, we’re past the point in time where we can leave business decisions to guesswork and ignore the benefits of data available to us. Business Growth Productivity Popular Posts

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TradeGecko

SEPTEMBER 12, 2018

You’ve recognized the need for a data-informed strategy for your wholesale business – but what do you do with all the data you’re collecting? How do you use data to measure the success of your sales, order fulfillment, shipping, profitability, and so on?

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TradeGecko

AUGUST 28, 2018

With the advent of technology, everyone began accumulating data at a rapid-fire rate. And now with easy access to low cost computing power and Cloud software, more small- to medium-sized businesses (SMBs) have been empowered with data, and the ability to learn from it, than ever before.

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eCommerce Training Academy

MARCH 22, 2017

Browse abandonment messages are a great way to use the customer information you collect. The content above is excerpted from the Listrak research report and look book, Digital Marketing Trends and Tactics: Using Customer Browse Data to Inform Cross-Channel Message.

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Forrester eCommerce

SEPTEMBER 17, 2018

agile chief information officer (CIO) chief marketing officer (CMO) continuous delivery culture product design Agile Chief Information Officer (CIO) Continuous Delivery promoted

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Demac Media

NOVEMBER 29, 2017

To convert prospects into buyers and expand market presence and online revenue, product information needs to be high quality, complete, and always available. Today, customers expect to access the right information needed to make an informed buying decision.

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Forrester eCommerce

OCTOBER 17, 2018

chief information officer (CIO) chief marketing officer (CMO) customer experience digital business digital disruption digital transformation

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iQmetrix

NOVEMBER 1, 2017

This is why wireless dealers need to break down their data into usable information — it lets you create solutions efficiently and lets you get back to focusing on business. Your business is likely always collecting data, and sorting through it all can be very overwhelming.

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Forrester eCommerce

OCTOBER 10, 2018

age of the customer chief information officer (CIO) climate change digital business risk management security & risk sustainability customer experience emerging technology Security & Risk

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Wiser

AUGUST 8, 2018

This was recently explored in a report by The Information. He told The Information that it’s always hard to identify stolen goods, and it’s a constant battle to stop these illegitimate products from being sold on Amazon.

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Forrester eCommerce

SEPTEMBER 27, 2018

chief information officer (CIO) chief marketing officer (CMO) digital business digital disruption digital transformationDo you see the Chief Digital Officer as some kind of digital superhero, swooping in to rescue a dysfunctional business and transform it into a digital powerhouse?

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Forrester eCommerce

OCTOBER 3, 2018

chief information officer (CIO) cybersecurityI’m so excited about my latest contribution to our research on “How To Become A Superstar Security Leader” (led by my fabulous colleagues Claire O’Malley and Chris McClean).

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Forrester eCommerce

OCTOBER 5, 2018

cybersecurity information securityToday, we in Europe woke up to headlines about attempted cyberattacks by Unit 26165 of Russia’s GRU intelligence service.

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Forrester eCommerce

AUGUST 7, 2018

age of the customer chief information officer (CIO) chief marketing officer (CMO) digital business digital customer experience digital transformation IT communications & marketing of IT IT governance CDO Chief Information Officer (CIO) CIO digital strategyMany people believe “digital transformation” is not an “IT” thing. While this may have been true when applied to last century’s typical IT group, its should not be true in 2018.

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Reference Information Technology Customer Experience 156

Forrester eCommerce

OCTOBER 2, 2018

chief information officer (CIO) insights servicesStruggling to meet the needs of data and analytics needs decision-makers? There is help out there!

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iQmetrix

JUNE 22, 2018

Omnichannel retail is no longer a prediction; it's a foregone conclusion. Shoppers are demanding cross-channel conveniences and retailers are gearing up and reorganizing to meet the challenge. Retail Operations Customer Experience

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Forrester eCommerce

SEPTEMBER 24, 2018

age of the customer chief information officer (CIO) customer experience digital business emerging technology innovationAs I’ve reported, the degree of tech-driven market disruption has never been a higher priority for every company, across every industry, than it is today.

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Information Customer Experience Marketing Technology 213

Forrester eCommerce

OCTOBER 8, 2018

Alibaba has become one of the world’s most fascinating and cutting-edge technology businesses — and is key to understanding where the digital era is heading.

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Telecommunications Customer Experience Information Management 170

Forrester eCommerce

OCTOBER 4, 2018

chief information officer (CIO) customer data data governance Europe promotedCenter-right politicians from Scandinavian countries aren’t prone to hyperbole. But on 17 August, Danish Minister of Finance Kristian Jensen told the UK’s BBC Radio 4 that he pegged the odds of a ‘No-deal’ Brexit at 50-50. This, coupled with the UK government’s publication of its No-deal Brexit guidance collection on 23 August, means that if […].

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Forrester eCommerce

OCTOBER 1, 2018

age of the customer chief information officer (CIO) customer experience platform private cloud platformsNary a day goes by without someone talking about their efforts to build a platform. We cannot argue, platforms can contribute massive value to customers, the ecosystem, and the company that creates the platform. More so, as a consumer, I rely on platforms for so much of my working life that I often don’t even […].

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Consumer Information Customer Experience Customer 170

Forrester eCommerce

SEPTEMBER 24, 2018

business value chief information officer (CIO) emerging technology innovation Quantum ComputingI’ve been thinking a lot about exponential technology and asking myself: “Is disruptive change due to ‘Moore’s Law’ done?” Newsweek recently proclaimed, “The Future Is Uncertain As Moore’s Law Comes To An End.” However, while most experts agree that silicon transistors will stop shrinking around 2021, this doesn’t mean Moore’s Law is dead in spirit […].

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Forrester eCommerce

JULY 13, 2018

business technology (BT) chief information officer (CIO) Innovation technologyThose that don’t keep up with the rapidly changing pace of technology will cease to be competitive and get left behind. The most advanced enterprises have common threads.

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Forrester eCommerce

JULY 27, 2018

age of the customer chief information officer (CIO) chief marketing officer (CMO) corporate strategy digital disruption digital transformation ebusiness strategy strategy & strategic planning strategy planning & governance digital business digital strategy

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Information Technology Customer Marketing 221

Forrester eCommerce

SEPTEMBER 7, 2018

age of the customer agile chief information officer (CIO) digital business digital transformationIn today’s fast-paced world, you’d be hard-pressed to find an IT shop that isn’t at least experimenting with Agile.

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Information Customer 181

Forrester eCommerce

APRIL 11, 2018

We’ve just released a major new report, The CIO’s Guide To Automation, AI, And Robotics.

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Forrester eCommerce

JULY 12, 2018

data & information protection networking platform-as-a-service (PaaS) predictive analytics privacy software-defined storage (SDS) telecommunications servicesTelefónica hosted its Industry Analyst & Customer Days in Madrid recently.

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Telecommunications Information Customer 208

Forrester eCommerce

JULY 11, 2018

business technology (BT) chief information officer (CIO) technologyThe Canadian tech market will grow in both 2018 and 2019, but growth will slow from 5% in 2017 and 2018 to 3.7%

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Marketing Technology Information 203

Forrester eCommerce

JULY 17, 2018

age of the customer business models chief information officer (CIO) digital business business transformation emerging technology innovation moonshots

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Information Blog Technology Customer 197

Forrester eCommerce

JUNE 26, 2018

cybersecurity governance risk & compliance (GRC) information security Insurance risk management security & risk security performance management CISO cyber insurance cyber risk Cyberinsurance

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Information Management 206

Forrester eCommerce

JULY 3, 2018

business models chief information officer (CIO) cloud brokers collaboration communications infrastructure network management software-defined networking (SDN) telecommunications services carriers

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Forrester eCommerce

AUGUST 28, 2018

cybersecurity data security incident response information security privacyAt Forrester’s upcoming Privacy & Security Europe 2018 Forum, I’ll be presenting on a topic that I’m both personally and professionally passionate about: climate change adaptation.

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Forrester eCommerce

JULY 17, 2018

age of the customer business models chief information officer (CIO) digital business business transformation emerging technology innovation moonshots

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Blog Information Technology Customer 190

Forrester eCommerce

JULY 11, 2018

3d printing age of the customer chief information officer (CIO) emerging technology innovationI’m excited to announce that our list of top emerging technologies to watch in 2018 is out. If you are a client, you can download the report here; if not, here is a quick video blog. It explains what’s different about this year’s report and how we came up with our list. It further contains […].

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Technology Download Blog Information 193

Forrester eCommerce

JUNE 8, 2018

age of the customer cybersecurity information security security & risk security operations & program governance #boardsecurity #cyberinfluence #ciso #executivesecuirtyinfluence #securitycommunication

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Information Operations Customer 195

Forrester eCommerce

JULY 5, 2018

business technology (BT) chief information officer (CIO) technology telecommunications servicesAt the midpoint in 2018, the US tech market is on track to grow by 6.7% in 2018, the fastest growth since 2012.

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Telecommunications Marketing Technology Information 181

Forrester eCommerce

JULY 17, 2018

cybersecurity information security physical security security & risk security automation & orchestration cyber risk Digital Risk DRP emerging technology Risk Intelligence S&R pros Security & Risk threat intel Wave

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Information Technology Marketing 181

Forrester eCommerce

JUNE 14, 2018

First, enterprise information architects should consider general purpose text analytics platforms. Enterprises are sitting on mountains of unstructured data – 61% have more than 100 Tb and 12% have more than 5 Pb! Luckily there are mature technologies out there that can help. These are capable of handling most if not all text analytics use […].

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Technology Document Customer Information 176

Forrester eCommerce

MAY 18, 2018

age of the customer business technology (BT) chief information officer (CIO) customer experience customer experience index (CX Index) government technology

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Customer Experience Technology Information Customer 181

Forrester eCommerce

APRIL 6, 2018

Amazon artificial intelligence (AI) business & IT alignment chief information officer (CIO) digital business Innovation internet of things (IoT) machine learning

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