Forrester eCommerce

MARCH 19, 2024

Computer vision platform providers craft or assist users in developing algorithms, tools, and solutions that enable computers to see, analyze, and make sense of visual information.

Information 434

Information Customer 434

Forrester eCommerce

JULY 23, 2024

Enterprises experimenting with generative AI (genAI) are prioritizing use cases that enable internal and external users to better retrieve information they need, be it data, how-to pages, corporate policies, or return policies.

Information 430

Information 430

Groove

NOVEMBER 8, 2024

More than ever before, eCommerce businesses are relying on optimized product feeds to ensure that accurate, compelling information is readily available across multiple platforms. Accurate product information also helps customers make informed purchasing decisions, enhancing their satisfaction with your brand.

Management 335

Management eCommerce Merchant Services Channel 335

Forrester eCommerce

FEBRUARY 27, 2024

Everyone completing the survey will gain access to the latest market trends and crucial information on building an audience-centric, integrated event strategy within their organization. Forrester’s B2B event trends survey is back and we invite you to participate!

B2B 418

B2B Events Information Marketing 418

Forrester eCommerce

SEPTEMBER 19, 2023

At night, I’m working toward my informal PhD in biology — courtesy of my two young sons who love to share their encyclopedic knowledge about bugs, insects, snakes, and all things creepy crawly. […] I spend my days talking to clients about how to collect and use customer feedback to improve CX and drive business results.

Improvements 434

Improvements Information Customer Customer Experience 434

Groove

OCTOBER 20, 2024

However, keeping all of these channels updated with the latest product information can often be a little tricky, especially when you're dealing with large catalogs of products and a range of sales channels. This includes information like item names, descriptions, images, prices, and stock availability.

Multi-channel 327

Multi-channel eCommerce BigCommerce Channel 327

Forrester eCommerce

JULY 12, 2023

Despite the risks, over half of US online adults who have used generative AI said they are “fine” with using ChatGPT to analyze data from their company, while 45% have no issues with prompting ChatGPT using their personal information.

Information 369

Information Consumer Customer 369

Forrester eCommerce

AUGUST 16, 2023

Ministry of Electronics and Information Technology (MeiTY) had introduced the first draft of the bill in 2022. The Indian parliament passed the much-awaited DPDP bill on August 10th, 2023. This has come six years after the Supreme court of India declared the right to privacy as a fundamental right.

Electronics 370

Electronics Technology Information Customer 370

Forrester eCommerce

AUGUST 25, 2023

In July 2023, we attended the Esri User Conference in San Diego, which with 20,000 attendees is the world’s largest geographic information systems (GIS) conference. The conference allowed consumers of GIS like National Oceanic and Atmospheric Administration (NOAA) and Exxon Mobil to demonstrate use cases where they applied those solutions.

Mobile 369

Mobile Information Consumer Technology 369

Retail TouchPoints

NOVEMBER 27, 2024

All this online shopping has made customers’ information more vulnerable than ever. The increased amount of valuable information, combined with the increased number of IoT devices and access points, means retailers have more vulnerabilities than ever. (The entire global ecommerce market is expected to total $6.3 trillion in 2023.)

Retail 258

Retail Technology Supplies Management 258

Forrester eCommerce

AUGUST 28, 2023

Insider threat struck the world of professional sports recently when an employee of the NBA team the New York Knicks allegedly shared proprietary information with another NBA team, the Toronto Raptors.

Management 368

Management Information 368

Forrester eCommerce

AUGUST 12, 2024

At the same time, genAI can also augment KGs with textual/visual information, generalized knowledge, and natural language processing. Knowledge Graphs (KGs) can enhance genAI’s reliability and accuracy with structured knowledge, domain-specific facts, and reasoning.

Information 259

Information Technology Customer 259

Groove

NOVEMBER 19, 2024

- 03:25 Ideal Merchant Profile - 06:19 The Pendulum of Hosting Models - 08:53 Vendor Lock-in and Costs - 13:22 Outsourcing Innovation - 27:15 The Digital Sales Room - 30:22 Future of eCommerce - 38:21 Resources: Shopware - [link] Digital River - [link] Shopify - [link] Commerce Tools - [link] Basecamp - [link] Disney Plus - [link] Netflix - [link] (..)

eCommerce 437

eCommerce Merchant Services Consumer Electronics Electronics 437

Groove

AUGUST 9, 2024

Chances are, customers who bought women’s shoes only want information about that style. Send Related Products Sending follow-up information or suggested products drives users back to your site for additional purchases. Whether you’re sending product suggestions, discount offers or general information, staying top-of-mind is essential.

eCommerce Platforms 351

eCommerce Platforms Recommendation eCommerce Information 351

Retail TouchPoints

JUNE 11, 2024

The retailer, which has been working with Greater Than HIV , a public information initiative of KFF , since 2011, has provided more than 82,000 free HIV tests through the in-store program, including more than 15,000 self-tests distributed during the COVID-19 pandemic. “In

Events 300

Events Information Technology Other 300

Retail TouchPoints

NOVEMBER 12, 2024

QR codes offer a powerful solution, enabling brands to streamline transactions, provide instant product information and cultivate deeper customer relationships. They primarily use them to compare prices with online retailers, check ratings and reviews, access detailed product information, and unlock digital coupons or discounts.

Gifts 214

Gifts Magazine Information Social Media 214

Groove

AUGUST 9, 2024

However, we wanted to use the BigCommerce API to automatically pull product information without hard coding. Finally, our application sends this information back to the theme JavaScript, packages it with HTML and CSS and displays the desired product feed. How Does It Work?

BigCommerce 326

BigCommerce Customer Information Other 326

Retail TouchPoints

MAY 10, 2024

Getting and managing the right information for your product catalogs is a time-consuming task, and you aren’t 100% sure your data meets the quality standards necessary to keep each sale from becoming a return: accurate, complete and up-to-date. Bad data is information in a dataset that is incorrect, incomplete, outdated or irrelevant.

eCommerce 283

eCommerce Management Information Customer Loyalty 283

Retail TouchPoints

JULY 5, 2024

“Building authentic relationships with our customers is core to who we are at WSS,” said Sarah Derba, Senior Director for Information Technology at WSS in a statement. With Aptos One POS, we see an opportunity for our associates to be ‘untethered’ from behind registers so they can interact freely with shoppers throughout the store.

POS 263

POS Mobile Information Technology 263

Retail TouchPoints

AUGUST 26, 2024

To thrive in this landscape, successful CPG and retail brands are taking a proactive approach to put the power to connect, share information and provide brand-aligned experiences directly into consumers’ hands with connected packaging. This can damage a brand’s identity within the market.

Social Media 240

Social Media Information Omnichannel Consumer 240

Forrester eCommerce

JUNE 4, 2024

Recent upheaval in the security information and event management (SIEM) market has created new opportunities for extended detection and response platform vendors. Get three tips on evaluating this changing market in this preview of our new Wave report.

Events 293

Events Information Management Marketing 293

Retail TouchPoints

FEBRUARY 26, 2024

A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. This happens in an environment where consumer trust is already fragile. The tide is turning.

Improvements 292

Improvements Payment Services Consumer Banking 292

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Take every opportunity to persuade consumers who come to your event to share their personal information and offer the promise of follow-up promotions.

Events 229

Events Omnichannel Retail Workshop 229

Retail TouchPoints

AUGUST 8, 2024

This is not to imply that privacy problems are all due to careless or ill-informed consumers, but experts do agree that a lack of education about what data different entities collect, as well as how they safeguard and use it, is a major contributing factor. “The You are either a lawyer or a liar.

Retail 263

Retail Payment Services Consumer Payments 263

Forrester eCommerce

NOVEMBER 18, 2024

The Digital Product Passport promises significant benefits for sustainability, auditability, and consumer information, but a lack of agreement on standards makes it difficult to realise this promise ahead of European deadlines in 2027.

Information 243

Information Consumer Automotive Customer 243

Retail TouchPoints

MAY 29, 2024

Cameras, sensors, and other data collection devices can capture information on where people congregate in stores and the displays that capture their attention. AI can analyze that data, even in real time, and provide retailers with information that helps them maximize revenues.

POS 280

POS Merchant Services Point of Sale Department Stores 280

Forrester eCommerce

JULY 23, 2024

And you might think execs would be better informed, considering the high-stakes decisions they must make […] Our research shows that among consumers, generative AI is poorly understood or not at all (see The State Of Consumer Usage Of Generative AI, 2024).

Consumer 284

Consumer Information Customer Experience Technology 284

Retail TouchPoints

NOVEMBER 7, 2024

Malicious actors are increasingly targeting the SDKs responsible for handling sensitive financial information, especially in the context of mobile payments. The Growing Threats to Mobile Payment SDKs Payment SDKs manage highly sensitive data, including credit card numbers, personal user information and transaction details.

Payment Services 246

Payment Services Merchant Services Payments Mobile Payments 246

Groove

AUGUST 9, 2024

Successful eCommerce blogs share valuable information and expertise with prospective customers. That information improves trust, increases brand loyalty and leads to more purchases. eCommerce blogging can be a fantastic way to increase website traffic. The reason?

Blog 325

Blog eCommerce BigCommerce SEO 325

Forrester eCommerce

AUGUST 14, 2024

This year was no exception: Over 20K professionals focused on various aspects of geographic information systems (GISes), including location intelligence, came from all parts of the world to talk shop. Every year, an ever-increasing number of geospatial professionals descend on San Diego for the annual Esri User Conference.

Information 273

Information Technology 273