Forrester eCommerce

MAY 30, 2018

customer experience customer experience index (CX Index) customer experience measurement digital customer experience Information architecture retailIf you care about CX, you have to admire Etsy. It was the top digital retailer in Forrester’s Customer Experience Index™ in 2017. It excels at differentiating itself with a unique set of products and a distinctive online store, where buyers routinely upload pictures of their purchases alongside gushing reviews.

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BigCommerce

AUGUST 15, 2018

No matter how attentive to scalability, when a business grows it’s inevitable that product information becomes scattered, duplicated and siloed. In this piece, we’ll review: The 3 most common ways brands attempt to solve product information management issues.

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Forrester eCommerce

JUNE 7, 2018

Apple Takes Record Sharing To The Next Level Consumers demand access to their medical information, and Apple has answered the call. In January, Apple released an update to the Health app, enabling customers of 12 hospitals and clinics to see their medical records right on their iPhone. Months late, Apple now allows patients from over […]. age of the customer healthcare mobile apps

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TradeGecko

AUGUST 28, 2018

As any forward-thinking business knows, we’re past the point in time where we can leave business decisions to guesswork and ignore the benefits of data available to us. Business Growth Productivity Popular Posts

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Information 83

TradeGecko

SEPTEMBER 12, 2018

You’ve recognized the need for a data-informed strategy for your wholesale business – but what do you do with all the data you’re collecting? How do you use data to measure the success of your sales, order fulfillment, shipping, profitability, and so on?

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Retail Technology Review

MARCH 20, 2018

A survey commissioned by Pimberly indicates that UK retailers are losing online customers, and sales, due to poor product information

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Information Consumer Customer 125

eCommerce Training Academy

MARCH 22, 2017

Browse abandonment messages are a great way to use the customer information you collect. The content above is excerpted from the Listrak research report and look book, Digital Marketing Trends and Tactics: Using Customer Browse Data to Inform Cross-Channel Message.

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TradeGecko

SEPTEMBER 18, 2018

Data informed strategic planning: it’s something that many businesses strive for, yet few fully succeed at.

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Payoneer

NOVEMBER 12, 2018

Amazon sent a shockwave through the FBA community on the afternoon of October 23, 2018 when they sent an email stating they had received a “valid and binding legal demand” from the state of CA to turn over third-party seller information. Only now all the information will be accurate.

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Demac Media

NOVEMBER 29, 2017

To convert prospects into buyers and expand market presence and online revenue, product information needs to be high quality, complete, and always available. Today, customers expect to access the right information needed to make an informed buying decision.

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Forrester eCommerce

NOVEMBER 5, 2018

business technology (BT) chief information officer (CIO) Information Technology predictions 2019

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Information Technology 251

iQmetrix

NOVEMBER 1, 2017

This is why wireless dealers need to break down their data into usable information — it lets you create solutions efficiently and lets you get back to focusing on business. Your business is likely always collecting data, and sorting through it all can be very overwhelming.

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Forrester eCommerce

SEPTEMBER 17, 2018

agile chief information officer (CIO) chief marketing officer (CMO) continuous delivery culture product design Agile Chief Information Officer (CIO) Continuous Delivery promoted

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Customer Information Marketing 262

Forrester eCommerce

NOVEMBER 6, 2018

age of the customer application development & delivery application infrastructure technologies artificial intelligence (AI) automation business models business process management (BPM) business technology (BT) chatbots chief information officer (CIO) employee engagement prediction predictions 2019 robotic process automation (RPA) robotics shared services AI artificial intelligence Automation business strategy Chief Information Officer (CIO) employee experience operations

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Forrester eCommerce

JANUARY 30, 2019

business technology (BT) business technology resiliency emerging technology Information Technology promotedTechnology has changed virtually everything: The way we work, the way we live, the way we play and at a basic level, how humans relate to each other.

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Technology Information Other Customer 274

Forrester eCommerce

JANUARY 29, 2019

chief information officer (CIO) digital business digital disruption ebusiness strategy strategy & strategic planningGames are a great teaching aid. The digital snakes and ladders game from Forrester helps teams identify and focus on best practices of digital transformation.

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Webinar Games Information 211

Forrester eCommerce

NOVEMBER 19, 2018

big data chief information officer (CIO) customer data data insights data management data and analyticsI remember a few years ago when, as enterprise architects, we sat around in the office of the VP of architecture and planned our data strategy on the whiteboard.

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Customer Data Information Management Customer 287

Wiser

AUGUST 8, 2018

This was recently explored in a report by The Information. He told The Information that it’s always hard to identify stolen goods, and it’s a constant battle to stop these illegitimate products from being sold on Amazon.

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Information Omnichannel Online retail Marketing 26

Forrester eCommerce

OCTOBER 17, 2018

chief information officer (CIO) chief marketing officer (CMO) customer experience digital business digital disruption digital transformation

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Document Information Customer Experience Customer 299

Forrester eCommerce

NOVEMBER 13, 2018

The Forrester New Wave™: Cybersecurity Risk Ratings, Q4 2018 Earlier today, we published “The Forrester New Wave™: Cybersecurity Risk Ratings, Q4 2018” evaluation.

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Reference Marketing Information Management 292

iQmetrix

JUNE 22, 2018

Omnichannel retail is no longer a prediction; it's a foregone conclusion. Shoppers are demanding cross-channel conveniences and retailers are gearing up and reorganizing to meet the challenge. Retail Operations Customer Experience

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Information Channel Omnichannel Customer Experience 20

Forrester eCommerce

JANUARY 14, 2019

blockchain cybersecurity data security emerging technology endpoint security GDPR information security privacy Blockchain New TechVenture capital and private equity spending on security technology reached an all-time high in 2018.

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Technology Information Marketing Other 218

Forrester eCommerce

JANUARY 14, 2019

chief information officer (CIO) emerging technology Innovation Quantum ComputingIBM unveiled a complete “quantum computing system,” IBM Q System One, last week. What’s more, it chose to do it at CES in Las Vegas.

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Information Technology 215

Forrester eCommerce

JANUARY 24, 2019

chief information officer (CIO Growth in China’s technology market will slow in 2019 due to geopolitical tensions and economic pressures but will rebound in 2020. Our just-published China Tech Market Outlook, 2019 To 2020 report forecasts that business and government purchases of technology goods and services will grow by 4% in 2019 and 7% in 2020 in US dollar […].

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Technology Marketing Information 189

Forrester eCommerce

NOVEMBER 27, 2018

chief information officer (CIO) emerging technology Innovation customer obsession

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Information Technology Customer 243

Forrester eCommerce

JANUARY 30, 2019

B2B ecommerce B2C ecommerce chief information officer (CIO) chief marketing officer (CMO) digital business digital disruption digital transformation ebusiness strategy ecommerce global ecommerce The Counterintuitive CEO

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Technology Information B2C B2B 188

Forrester eCommerce

NOVEMBER 19, 2018

managed security services providers (MSSPs) security & risk security analytics security architecture security automation & orchestration security information & event management (SIEM) security operations & program governance

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Management Information Events Marketing 243

Forrester eCommerce

NOVEMBER 14, 2018

chief information officer (CIO) emerging technology Innovation innovation management business strategy digital strategy employee experience innovationNearly half of the firms we survey are prioritizing innovation as key to their business strategy.

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Technology Information Management 245

Forrester eCommerce

OCTOBER 10, 2018

age of the customer chief information officer (CIO) climate change digital business risk management security & risk sustainability customer experience emerging technology Security & Risk

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Information Customer Experience Technology Customer 275

Forrester eCommerce

FEBRUARY 5, 2019

age of the customer B2B marketing B2C marketing chief information officer (CIO) chief marketing officer (CMO) customer experience CMOs customer and employee experience digital transformation voice of the customerOnly 16% of CMOs are responsible for leading the execution of their firm’s digital transformation. Now is the time to rethink your role. Too few CMOs actively lead or are deeply involved in digital transformation.

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Customer Information Customer Experience B2C 173

Forrester eCommerce

JANUARY 22, 2019

chief information officer (CIO) emerging technology Quantum ComputingI’ve dedicated a fair number of research cycles to understanding quantum computers over the last 18 months because I believe they eventually will be revolutionary.

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Blog Information Technology 185

Forrester eCommerce

JANUARY 30, 2019

chief information officer (CIO) chief marketing officer (CMO) corporate strategy design thinking ebusiness strategy Innovation marketing & strategy strategy & strategic planningQuick video perspective on applying design thinking to business strategy.

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Blog Information Marketing 149

Forrester eCommerce

AUGUST 7, 2018

age of the customer chief information officer (CIO) chief marketing officer (CMO) digital business digital customer experience digital transformation IT communications & marketing of IT IT governance CDO Chief Information Officer (CIO) CIO digital strategyMany people believe “digital transformation” is not an “IT” thing. While this may have been true when applied to last century’s typical IT group, its should not be true in 2018.

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Reference Information Technology Customer Experience 153

Forrester eCommerce

DECEMBER 11, 2018

artificial intelligence (AI) automation chief information officer (CIO AI and automation have risen to the top of CIOs’ agendas, but most companies aren’t prepared to recognize the full value from their investments. While they’ve spent money on technology, they haven’t invested enough in fundamentals — the people, leadership, and organizational structures that will drive success. Learn how our RQ (Robotics Quotient) model helps clients […].

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Forrester eCommerce

NOVEMBER 15, 2018

chief information officer (CIO) technologyThe US tech economy is starting to spread from major cities on the East and West Coasts to inland metro areas. This is great news for American cities, employers, and tech workers. Inland urban centers that were once considered flyover cities are now bustling with tech startups and incubators, as well as the tech workforces […].

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Information Technology 187